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BBB Accredited Business since

Rodan & Fields, LLC

Find a Location

Phone: (415) 273-8000 Fax: (415) 273-8036 60 Spear St  Suite 600, San Francisco, CA 94105 View Additional Email Addresses http://www.rodanandfields.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers skincare, cosmetic solutions and tools including vitamins, supplements, sunscreens, and related products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rodan & Fields, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Rodan & Fields, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 61 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

61 complaints closed with BBB in last 3 years | 23 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 17
Billing/Collection Issues 2
Delivery Issues 2
Guarantee/Warranty Issues 1
Problems with Product/Service 39
Total Closed Complaints 61

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Rodan & Fields, LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: March 01, 2008 Business started: 07/17/2000 Business started locally: 07/17/2000 Business incorporated 07/17/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Board of Barbering & Cosmetology
2420 Del Paso Rd Suite 100, Sacramento CA 95834
https://www.breeze.ca.gov/datamart/selSearchTypeCADCA.do?from=loginPage
Phone Number: (800) 952-5210
barbercosmo@dca.ca.gov

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Joanne Tan, Sr. Compliance Manager Ms. Diane Dietz, President & CEO Ms. Michelle Leetham, Chief Legal Officer
Contact Information
Principal: Ms. Joanne Tan, Sr. Compliance Manager
Number of Employees

300

Business Category

Skin Care Cosmetic Sales Cosmetic Sales by Internet Cosmetics - Wholesale & Manufacturers Business Opportunity Companies Cosmetics & Perfumes - Retail

Service Area
This business service area covers: United States, Puerto Rico, and Guam.
Alternate Business Names
Rodan + Fields

Customer Review Rating plus BBB Rating Summary

Rodan & Fields, LLC has received 4.43 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.