Rodan+Fields uses unethical recruitment behavior to sign on new, prospective consultants. They also use false, deceptive and misleading advertising.
Rodan + Fields unethically recruits prospective consultants by signing them up with out giving them a copy of or access to the company Policy and Procedures or the Consultant Application Terms and Conditions, and other vital information. Sponsors will often sign new consultants up over the phone, which is very wrong. And not tell new consultants about minimum sales requirements and what happens when they don't maintain them.
Sponsors also use false, deceptive and misleading advertising to lure prospective consultants in. They tell you they are "NOT" a party company, only to sign you up and then tell you after that you need to host a "BBL," (a Big Business Launch) which is a social event, usually including cocktails. And they tell you, this is to "build your business." Then after that, they tell you you need to host and attend other local and out of town parties, "to build your business," like "Cocktails and Conversation," which is a social gathering, including cocktails.
They also advertise that Rodan + Fields is still a "ground level business opportunity" when in fact it is NOT. The company has been around for 5 years now, is country-wide and now expanding to Canada very soon. You are not getting in at the ground floor anymore.
They also claim that you can "live a life of luxury," "the life of your dreams," and "a life of freedom and flexibility," all working part-time hours (10-15 hours a week). Per my experience and many others I have communicated with, this is just not true.
Case is being handled by another organization: DSA (Direct Selling Association)
I contacted the DSA (Direct Selling Association) about my experience and the company's unethical behaviors. On 5/12/13, the Code Administrator for the DSA decided to pursue my complaint with Rodan + Fields and filed a formal complaint against them, due to the "nature an number" of issues I had with the company. I have tried to contact the Code Administrator since my complaint was filed, as well as the DSA, itself, with NO response.
Consumer's Final Response
I have heard no response from the company regarding this complaint. However, I am having major issues with this company and the ***** ***** *****, which has led me to involve the *****. Please read my Blog to see all the details of my situation.
Response of Rodan & Fields, LLC to
Complaint of **** *********
Report Code: ****
Rodan & Fields, LLC (''Rodan + Fields'' or ''R+F'') submits the following response to the complaint of **** ********* (Report Code: ****).
Before discussing the substance of Ms. *********'s complaints, we want to bring a few housekeeping matters to your attention. The name of our company is Rodan & Fields, LLC, and not Rodan & Fields Dermatologists, LLC. Our corporate headquarters has changed. In addition, we have had some delays in the past in receiving information from the Better Business Bureau due to incorrect contact information, including email addresses, in your files. Thus, we wish to have the following contact information for us recorded in your files:
Company Name: Rodan & Fields, LLC
Company DBA: Rodan + Fields
Contact: ******* *** *****
Address: 60 ***** Street, Suite ***, *************, CA *****
We regret the delay in responding to the complaint filed by Ms. *********. In addition to the delay caused by incorrect contact information for us, we have been attempting to settle all matters with Ms. *********, including the complaint she filed with BBB. However, those discussions were not successful, so we are now responding to the complaint she filed with you earlier this year
At the heart of Ms. *********'s complaint is her claim that she was not made aware of various rules, all of which are explained in our Policies & Procedures (P&Ps) and the Independent Consultant Application. On August 8, 2012, the day she and her husband **** ********* enrolled with Rodan + Fields, Ms. ********* received copies of the P&Ps and the Independent Consultant Application. Enclosed are copies of the email sent to Ms. ********* from her Sponsor with the P&Ps attached, and also attached is the email addressed to Mr. ********* (and sent to Ms. *********'s email address) from Rodan + Fields with the Independent Consultant Application attached.
Ms. ********* claims that she was not aware of the minimum sales requirements, but these are all explained in the materials she received on her enrollment date. We have interviewed her Sponsor who has indicated she explained these rules to Ms. *********, and we have a copy of a recording with our Sales Support Department during which the minimum sales requirements were explained to Ms. *********, who continued to work as an Independent Consultant to work for several months after this conversation wherein she was informed of these rules.
Ms. ********* also complains that she was deceived as to whether Rodan + Fields is a ''party company.'' Please note that Rodan + Fields is not a company that operates a party plan. Under such plans, sales are required to be made at parties hosted by distributors who have inventory on hand to sell to attendees. Many Rodan + Fields Independent Consultants do host celebrations of events, such as joining the company or achievement of qualification for a car allowance. By no means are these celebrations required and there is no requirement to buy inventory, as customers can buy all product via the company website.
Ms. ********* also alleges, without providing any attributions or other identifying information, that various Independent Consultants have made various claims regarding earning potential under the plan. Please know that our P&Ps give specific guidance to Consultants as to earnings claims and the disclosures that are required when earnings potential is discussed. We also routinely provide training and guidance on this topic at company events, in our weekly newsletter, at training sessions, via email and the like. We also have posted on our website in several places our Income Disclosure Statement (copy attached), which provides transparency into earnings under the plan.
We close by informing you that the complaint that Ms. ********* filed with the Direct Selling
Association (DSA) was promptly dismissed. Since then, she has repeatedly called and emailed both the DSA and Rodan + Fields. Recently, those communications have become threatening and we are taking legal steps to stop this behavior on her part.
If you have any questions regarding this matter, you may contact our General Counsel, ******** Leetham at ********@rodanandfields.com or ***-***-****.
(The consumer indicated he/she DID NOT accept the response from the business.)
Rodan + Fields are simply mad because due to their BBB rating of an "F," they can not apply to become a member of the BBB, which they want so bad.
At the time I sent my complaint in, I had all the correct contact information, and they had plenty of time to respond. Since I complained to the DSA about R+F, they have been trying to ruin my life. Someone, I allege, one of their IT techs have been hacking into my email and blog accounts since the day I reported them. And the FBI and a private investigator is investigating this.
As far as legal action being taken from R+F, that is a lie! They have nothing on me! I'm the victim here! I'm the one who has been hacked everyday, and who was unethically recruited. I'm the one they used false, misleading and deceptive advertising on to lure me into the company! SHAME ON THEM! Did the tell you that we were about to settle (proving their guilt), but two days before, they pulled out! That was with Rodan and Fields AND my former sponsor ********* "****" *******. I have a copy of the Settlement Agreement if you need it.
So this is all lies from Rodan and Fields in an effort to remove their "F" rating and desperately join the BBB. But I warn you, many, many consultants have been hurt by this company and lost a lot of money and pride. This company is no more than a cult-like, pyramid scheme who is backed by the DSA illegally. I am finding that out first hand.
R+F ruined my life. I have been bed-ridden for a year now after I found out how corrupt they are. I've been hospitalized 3 times in the last year over stress related issues due to my case with them, and now it has taken a toll on my husband.
Please, please do NOT change their grade of an "F" and please do NOT allow them to become BBB members. That is the last thing they deserve. I will get to the bottom of my investigation soon and show that R+F is in a conspiracy with the DSA. But do NOT grant them this one pleasure they so desire. Not after ruining my husband and my's life and many other consultant's life, as well.
By the way, this case was closed on July 19, 2013 because Rodan + Fields failed two different times to respond to you. Rodan + Fields had moved into their new headquarters on 111 Maiden Lane in ************* just before I complained about them, so any address they are giving you now is false, or is that of a different building or mailing receiving address. DO NOT LET THEM FOOL YOU! Thank you.
Since filing my complaint with the DSA, my computer was hacked and evidentiary emails I needed to prove my case to the DSA were deleted from my email account. I allege Rodan +Fields IT Department did this. I also found that my Facebook account AND Twitter accounts were hacked into, and messages I had with my former sponsor were deleted. Messages that would be damaging to her. I then went to local law enforcement and finally the FBI. They are investigating this case against Rodan + Fields, and meanwhile, I am still being hacked into every single day!
I do not know why you opened this case back up, unless you were under the influence of the government to do so. And I am on to the government. If you do not continue with an "F" rating for this company, I will then know that you too are in on the conspiracy and you will go down too, with everyone else. Think VERY wisely about how you want to handle this situation. Rodan + Fields deserve an "F" for ruining my life the past year! Three visits to the hospital in one year due to stress, warrants an "F" I feel. DO THE RIGHT THING,
Funny, they say their name is just Rodan + Fields now? Go to their website, www.rodanandfields.com WHAT IS THE FIRST THING YOU SEE? Their name, RODAN + FIELDS DERMATOLOGISTS!!! They are liars!!!
Please see a copy of the blog I was referring to at www.************************.blogspot.com
(The consumer indicated he/she DID NOT accept the response from the business.)
NO, I DO NOT ACCEPT THIS BUSINESS' PROPOSED RESOLUTION! BECAUSE I DON'T EVEN SEE A PROPOSED RESOLUTION! AND I AM TIRED OF FIGHTING THIS BATTLE WITH THE BBB! I HAVE GIVEN YOU MORE THAN ENOUGH EVIDENCE TO SHOW YOU WHY THEY DO NOT DESERVE TO BE ACCREDITED BY THE BBB, YET YOU CONTINUE TO OPEN THIS CASE. I HOPE YOU ARE NOT REOPENING THIS CASE BECAUSE THEY ARE A VERY LARGE BUSINESS AND PAYING YOU OFF, OR THE GOVERNMENT IS SOMEHOW INVOLVED IN THIS, BECAUSE THAT WOULD BE VERY ILLEGAL. THEY DO NOT DESERVE TO BE ACCREDITED, AND THEY DESERVE AND "F" RATING, PERIOD! AGAIN, MY BLOG SHOULD BE ENOUGH EVIDENCE: WWW.************************.BLOGSPOT.COM PLEASE DO NOT OPEN THIS CASE AGAIN!!!