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Description

We offer single and multi-day tours from San Francisco to Yosemite National Park, Muir Woods, and California's Napa and Sonoma Wine Country. Our professional guides are experts in the destinations we visit throughout the Western United States.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Incredible Adventures meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Incredible Adventures include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Incredible Adventures
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 06, 2001 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated 07/21/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Public Utilities Commission
505 Van Ness Ave 2nd Fl, San Francisco CA 94102
http://consumers.cpuc.ca.gov/default.aspx
Phone Number: (415) 703-2059

Type of Entity

Corporation

Business Management
Mr. Brian Deninger, Owner Ms. Jolie Ginsburg, Owner Ms. Gussy Haun, General Manager Ms. Jessa Venegas, Sales/Marketing Dir.
Contact Information
Principal: Mr. Brian Deninger, Owner
Customer Contact: Ms. Gussy Haun, General Manager
Number of Employees

15

Business Category

Sightseeing Tours Tours - Operators & Promoters Raft Trips & Tours Transportation Services Travel Escorts Buses - Charter & Rental

Refund and Exchange Policy
Cancellation: With less than 7 day notice, Overnight tours have a 50% cancellation fee . 20% of total trip price for any confirmed
reservation cancelled up to 72 hours prior to tour departure. 30% of total trip price for any reservation cancelled between 72 and 24
hours prior to tour departure. 100% of total trip price for any reservation cancelled within 24 hours of tour departure and for all No-Shows .
Service Area
SF Bay Area and Northern CA
Products & Services

Incredible Adventures provides single and multi-day eco-friendly transportation and professional guides from San Francisco to Yosemite National Park, Muir Woods, Napa & Sonoma wine country, rafting on the American river, as well as green charter.


Additional Locations

  • 2095 Jerrold Ave STE 100

    San Francisco, CA 94124 (415) 642-7378

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Incredible Adventures
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)