BBB Accredited Business since
Phone: (800) 210-3008 Fax: (800) 210-3009
4 of 4 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Golden Horizon Travel is a premier tour company in San Francisco specializing in personalized, VIP, and private, expertly-guided, custom tours. Tours are conducted in English, as well as several foreign languages, with authentic driver-guides and no pre-recorded commentaries! The mode of travel, for all tours, is in top-of-the-line SUV's.
If you are looking for unique custom tours, a relaxing escape or exciting adventure, regardless of whether you are traveling solo, as a couple, as a multi-generational family, or corporate group, we adapt and customize our tours to suit your needs and preferences. Our mission is to ensure that your journey with us will be one-of-a-kind and will create memories that last a lifetime!
Our highly trained, professional, knowledgeable, multilingual, and fun guides have earned excellent reviews on TripAdvisor. They are recommended for their expertise and personal attention to each guest.
You can book all your tours through us as a package, thereby saving time and securing a personalized experience. In addition to San Francisco, Muir Woods, Sausalito, Napa Valley, Sonoma Wine Country, Yosemite National Park, Carmel and Monterey, we offer exclusive custom tours to unique and off-the-beaten-path destinations, including the majestic Hearst Castle, Mammoth Lakes in the High Sierra, beautiful Lake Tahoe, Point Reyes National Seashore, Redwood National Park, and even the storied Silicon Valley with its famous high tech companies. For an additional thrill of a lifetime, consider our helicopter or hot air balloon adventures, horseback rides, or rafting down the wild and scenic rivers of Northern California.
For an unparalleled experience, let us handle your tour and travel package needs in the San Francisco Bay Area and Northern California, Golden Horizon Tours LLC was founded in 2004 and, since then, we have been rewarding our customers' trust with the fine quality tours and travel experiences. To date we have received reviews from satisfied customers.
Our goal is to meet and exceed your expectations.http://www.goldenhorizontravel.com/index.php
Request a Quote
A BBB Accredited Business since
BBB has determined that Golden Horizon Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Golden Horizon Travel include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Nelly Young, Owner
Number of Employees
Products & Services
Golden Horizon Travel sells the following brand(s): San Francisco Bay Area Private Custom Tours: http://www.goldenhorizontravel.com/wine-country/tours.php and California Wine Country Private Tours http://goldenhorizontravel.com/san-francisco/tours.php
Golden Horizon Travel offers the following product(s): Best Yosemite National Park and Lake Tahoe private and small group custom tours, Discover majestic Hearst Castle, see Big Sur wonders, Monterey, Carmel and 17-Mile Drive, Discover Northern and Central California’s Best-kept-secret natural wonders in a two-day custom adventure, with accommodations included, Experience Northern and Central California’s most popular attractions, including Monterey, Carmel-by-the-Sea, the 17-Mile Drive, Big Sur, scenic State Route 1, Paso Robles wine country, and Hearst Castle in San Simeon., Learn more: http://www.goldenhorizontravel.com/muir-woods/tours.php, Learn more: http://www.goldenhorizontravel.com/yosemite/tours.php, Learn more: http://www.goldenhorizontravel.com/monterey/tours.php, Muir Woods Tours and Adventures: Discover Muir Woods Ancient Forest of Giant Sequoias and Marin County Natural Wonders and Outdoor Activities
Method(s) of Payment
Golden Horizon Travel LLC accepts all major credit cards including Master Card, Visa, Discover, American Express, Debit Cards, Euro Cards, and “Cartes Bleues.”
When transaction is declined, your own bank may hold on this required amount for few days but that doesn’t mean you have been charged. All transactions are between you and whatever you enter on the website that is out of our control. We will however do our best to clarify any misunderstanding in this regard.
Merchant Receipt and Tour Confirmation
Your debit or credit card will be charged immediately after confirming your purchase on our website. You will receive an automated email with the merchant receipt confirming your purchase; however, you will not receive an email or notice from Golden Horizon Travel if your PayPal, debit or credit card declines. If your card declines, you will need to resubmit a new reservation with a different card and please ensure that billing address and zip code match your credit card and bank account (statement). A second email will be sent to you once payment has been processed and accepted. Please note that all reservations are subject to availability even if it is approved. All refunds and/or voided transactions are subject to the above "refund fees" and may take up to 5 to 10 business days before your funds are transferred back into your account.
Declined Credit Cards and Returned Transactions
Please note that if your transaction is declined, you will not receive any email or notice from Golden Horizon Travel. Please resubmit your reservation with a different credit card and ensure that you enter in the correct billing address and zip code that is associated with the credit card you are providing.
Refund and Exchange Policy
Listed below are Golden Horizon Travel's Terms and Conditions, including our reservation, refund and cancellation policy:
Our Cancellation and Refund Policy:
Online SECURE Booking, Receipt and Method of Payment
Tour Confirmation and Tour Vouchers
Responsibility and Tour Change Liability
High Risk Activities and Tours:
General Terms and Miscellaneous
I. Reservation and Cancellation Policy
91% of the total amount will be refunded if the tour is canceled at least 15 days prior to the scheduled tour (or the date of the tour or service) 9% covers the required transaction fees; that’s 4.5 % per transaction(booking is one transaction and refunding is a second transaction)
50% of the total amount will be refunded if the tour is canceled at least 7 business days prior to the scheduled tour or service.
15% of the total amount will be refunded if the tour is canceled
at least 5 business days prior to the scheduled tour (week-ends and holidays
0% of the total amount will be refunded if the tour is canceled 4 business days or less prior to the day of the scheduled tour or service. This includes no-shows. (Week-ends and holidays don’t count).
Refund Fees: There is a charge for
each transaction when wanting a refund. This charge will vary from 4.5% to 7.9%
per transaction depending on the type of credit card you used to make the
transaction and the country where the credit card was issued. This charge
covers the credit card transaction fees that your credit card company charged
Golden Horizon Travel when you made the reservation on our website and includes
the required merchant processing fees associated with your credit card company.
This policy applies on all refunds as well, regardless of the amount or the
date of the refund.
All overnight tours (with or without hotel accommodations) require at least a 19-day advance notice of cancellation to Golden Horizon Travel. All sales are final for last-minute booking (defined as made within 0-4 business days prior to the scheduled tour.)
Click on these links(urls) to learn more:
Service Areathe San Francisco Bay Area and Northern Coastal California
Alternate Business NamesMuir Woods Tours San Francsico Tours Wine Country Private Tours Yosemite Private Tours
Products & Services
Best Private Custom tours in San Francisco Area, outdoors adventures to Yosemite, Sequoia & redwood National Parks, guided tours to Napa Wine Country, Hot Air & Horseback rides, Safari, rides, Muir Woods Park ,Hearst Castle & Big Sur Trips,Alcatraz