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BBB Business Review

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BBB Accredited Business since

HomeWell Senior Care

Phone: (415) 599-4333 View Additional Phone Numbers 77 Mark Drive, Suite 33, San Rafael, CA 94903 View Additional Email Addresses http://www.homewellseniorcare.com/north-bay/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

HomeWell Senior Care in the North Bay area of Northern California is owned and operated by a team of compassionate, professional women and long-time friends who share a common vision for what quality service is and should be for our nation’s elders. Together, they apply decades of business experience to helping seniors maintain their independence in the comfort of their own homes.

Our care services are designed to maximize quality of life, both practically and socially. At HomeWell, we strongly believe in empowering seniors to live at home for as long as they want. We accomplish this through our list of extensive custom services. Whether living at home requires one visit per week or around-the-clock care, we provide whatever you need in order to stay within the comforts of your very own home—wherever home may be for you.

We are a Locally Owned, Full-Service, Employer-Based Home Care Organization
State Licensed (California License No. 21400009), Bonded, and Insured.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that HomeWell Senior Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for HomeWell Senior Care include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on HomeWell Senior Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 30, 2009 Business started: 09/01/2008 in CA Business started locally: 09/01/2008 Business incorporated 06/01/2008 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Social Services
801 Traeger Ave Ste 100, San Bruno CA 94066
http://www.ccld.ca.gov
Phone Number: (650) 266-8843
The number is 214700009.

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Leslie Reese, Executive Director Carolyn Tucker, Care Manager
Contact Information
Principal: Ms. Leslie Reese, Executive Director
Number of Employees

45

Business Category

Senior Home Care Meal Preparation Service Disabled Person Assistance Wheelchair & Disability Transportation Health & Wellness Retirement & Life Care Communities & Homes Alzheimer Care, Information & Treatment Assisted Living & Adult Family Homes In-Home Care Caregivers Resources Elderly/Senior Specialty Services

Hours of Operation
Office is open 9am-5pm
Method(s) of Payment
Checks and Automatic Bank Pay
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.