BBB Accredited Business since
Phone: (415) 954-8522 Fax: (415) 954-8598 1750 Montgomery Street 1st Floor, San Francisco, CA 94111 View Additional Email Addresses View Additional Web Addresses
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This company offers online interior design instruction services.
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A BBB Accredited Business since
BBB has determined that The Interior Design Institute meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Interior Design Institute include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dick Van Damme, Director Mr. Anthony Mondello, CEO Ms. Selina Visocchi, Student Support
Number of Employees
Schools - Home Study Online Education Interior Decorators & Designers
Alternate Business NamesOnline Education Pty Ltd
1750 Montgomery Street 1st Floor
San Francisco, CA 94111 (415) 954-8522 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Misrepresentation of course offered and not divulging addition product costs of $200 + ,until AFTER the initial 7 day buyer's remorse period. When this course was offered on the internet it was at 50% off the regular course. I carefully reviewed the advertisement before committing to the course. There were no indications that there would be additional charges , because if there were I would NEVER signed up for this course at all, it was not until after the initial 7 day buyer's remorse period had ended ,that I received an email from a company I had never contacted about getting these modules to complete each assignment. The price for these 12 modules came to roughly about $200.00. Now this course has increased , and while it was not "mandatory " to purchase the modules, it could not be guaranteed that your presentations for your course examinations would arrive intact and could be accurately assessed and judged it any other method of delivery was used. Now I felt like I was stuck with something I did not bargain for and because of the deliberate deceit and en more "hidden" costs before all was said and done. I never attempted to complete 1 module. I have repeatedly asked for my money back. I do not do business with companies that use deceptive bait and switch types practices and feel that the first opportunity the get they will attempt to deceive again. I emailed there staff on several occasions to get my money back and Even though they have offered now to "include" the presentation material
Desired Settlement: It is difficult to complete this information, but I do not wish to do business with a company that is dishonest and uses deceit , to bilk unsuspecting customers out of money. I don't care it they now include presentation materials in their course, the point is they did not do it initially and continued to argue with me knowing they gave my email address to this third party company, and knowing they used this company for students to complete the courses. I want no further contact the design institute, or any affiliate of theirs. I do not wish to take any course they offer.
Business Response: Initial Business Response /* (1000, 9, 2014/12/03) */ As you will see in the document attached, that outlines all correspondence between our team and the student, that we have done absolutely everything in our power to ensure the students experience is positive with our organization. We have a 7 day money back guarantee in place, in which the students request to cancel, fell well outside of, so do not believe a refund is warranted. Furthermore, the complaint from the student talks of Misrepresentation of course offered and not divulging addition product costs of $200 + ,until AFTER the initial 7 day buyer's remorse period. This is absolutely not true. We display our Advanced Modules to all students from the first time they login and it is clearly an optional component that has no effect on our course and graduation. We have attempted to explain this to the student in our correspondence (see attached). As you will see, we even offered the student a free extension (up to 2 years) and did everything in our power to try and help the student continue with our course and fulfill their desire to graduate from our course. Kind regards, ******* ******** CEO