BBB Accredited Business since

Town & Country Roofing

Phone: (925) 634-7663 Fax: (925) 634-0890 View Additional Phone Numbers 2155 Elkins Way Ste H, Brentwood, CA 94513 http://www.tcroof.com



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Description

This company offers roofing contracting services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Town & Country Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Town & Country Roofing include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Town & Country Roofing
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 16, 2006 Business started: 01/01/1981 Business started locally: 01/01/1981 Business incorporated 01/20/1984 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
http://www.cslb.ca.gov
Phone Number: (800) 321-2752
The number is 452675.

Type of Entity

Corporation

Business Management
Mr. Jeremy Tamayo, President
Contact Information
Principal: Mr. Jeremy Tamayo, President
Number of Employees

100

Business Category

Roofing Contractors Shingles Solar Energy System Design & Installation

Alternate Business Names
T & C Roofing, Inc. Town and Country Roofing & Solar

Additional Locations

  • 2155 Elkins Way Ste H

    Brentwood, CA 94513 (925) 634-7663 (925) 382-4223

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/19/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Failed to fix leak in roof. Roof repaired approx.1-28-13 (invoice # XXXXX)for $1,550.00 by crecit cardwas told by installer that the repair was good for 3 years. Roof leaked after first significant rain in 2013 (late 2013)the leak was coming through the same water stains/area of the ceiling before the original repair. Company wanted another $1,505 to "really" fix itthe technician that was sent out to assess the situation said he was surprised that the initial installer didn't fix the problem in a different area of the roof (higher up the roof)I was allowed only to speak to the receptionistI was refused when I asked to speak to a manager or owner. Had a different company fix the roof (X-XXXX)they mentioned that the original work and material were subpar and was surprised that the original contractor missed where the real problem wassaid it was pretty routine.

Desired Settlement: A reasonable settlement---the initial installer no longer works for the company---I suspect that there was a problem with his work.

Business Response: Initial Business Response /* (1000, 5, 2014/12/24) */ We received a call from ***** in January 2013 regards to getting an estimate for some repairs on the roof. We scheduled on of our technicians to go out to 126 Lyndhurst Place in San Ramon on 1/7/2013 for a roof repair estimate. Tech went out and found what the problem was and we sent the homeowner a bid. Homeowner received the bid and agreed to repairs. Please note on the contract bid it states in section 6.13 under our Terms and Conditions that "There is no guarantee on warranty work.) Repairs were completed on 1/20/13 Repair Work to Include: 1. Remove approximately 12' x 4' tiles around left side of home and along wall. 2. Remove deteriorated felt as needed. 3. Remove all debris. 4. Install new 30 lb. ASTM felt as needed. 5. Replace approximately 6 broken tiles. (grey /flat) 6. Clean debris from gutters around right side of home. approximately 2" of gutter 7. Replace approximately 5 1 1/2 to 2" along with 5 rubber collars. 8. Replace 1 broken tiles over the entry way. 9. Clean debris from gutters around left side of home. 10. Clean debris along were valley metal and roof to wall meet. 11. Re- secure slipped tiles. We received a call from ***** on February 2014 in regards to having the same leak he had last year were repairs were made. We again sent out one of our technicians to go out to the home and take a look at the leak. They found that the reason why it was leaking this time is not due to other repairs. There was a metal that was installed by another trade (most likely the sheetmetal contractor who was on the job when the home was built) that was cut short. We gave homeowner an estimate to extend the metal piece so the water could be diverted to stop the leak. Our new estimate was the following: Repair Work to Include: 1. Remove tiles around the turret section were metal was cut short by other trade. 2. Install new piece of lead to extend existing metal around the turret. (Approximately 5 ft.) 3. Re-install existing tiles back into place. 4. Remove and clean all debris caused by firm. Once bid was sent to the homeowner he was upset as to why he needed to pay an additional $1,505.00 to make those repair. We explained to the homeowner it was not from the same spot, and it was from a different location. Homeowner never hired us to do the new repairs. To recap: Water intrusion was caused the first time by broken and slipped tiles as well as debris. The second leak was caused by debris build up in the metal flashing around the turret area. This metal being installed short also was a factor in this roof leaking. Just because water is coming in to the house in the same general area, does not always mean that it is caused by the same problem. Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner's response is eloquent and reads wellbut the leak continued through the exact same spot in the ceiling following the very first significant rainfall during this drought. I believe the odds of a second roof defect presenting itself right after the first defect was repaired and then leaking in the exact same area is extremely lowdespite the well written explanation. In additionthe company's 2nd technician even questioned why the repair did not involve an area higher on the roofthis was the same comment as the roofers of the subsequent company that eventually made a successful repair (in that area)both entities were surprised that the first technician missed "the problem" (it was also mentioned that the material used in the initial repair was "outdated"they were "like leftover scraps put together"noted by the second company). Being forbidden to speak with the owner of the company and or the 2nd technician who questioned the first repair from Town & Country Roofing only made this more frustratingnot to mention that the original technician doesn't work for the company anymorewas he fired for poor outcomes? Despite the language of the contract, I would hope that a consumer has some protection in such eventsif the inital technician had defiencies then the owner should share some responsibility for employing that person while he did substandard repairs. I believe that recognition by the owner that the repair was not done to the standard of practice as well as some responsibility for the poor workmanship of one of its employees in the form of a refund of some reasonable percentage of the payment made would be fair.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Town & Country Roofing
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)