BBB Accredited Business since
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This company offers roofing contracting services.
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A BBB Accredited Business since
BBB has determined that Town & Country Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Town & Country Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 452675.
Type of Entity
Business ManagementMr. Jeremy Tamayo, President
Number of Employees
Roofing Contractors Shingles Solar Energy System Design & Installation
Alternate Business NamesT & C Roofing, Inc. Town and Country Roofing & Solar
2155 Elkins Way Ste H
Brentwood, CA 94513 (925) 634-7663 (925) 382-4223 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (925) 382-4223(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Failed to fix leak in roof. Roof repaired approx.1-28-13 (invoice # XXXXX)for $1,550.00 by crecit cardwas told by installer that the repair was good for 3 years. Roof leaked after first significant rain in 2013 (late 2013)the leak was coming through the same water stains/area of the ceiling before the original repair. Company wanted another $1,505 to "really" fix itthe technician that was sent out to assess the situation said he was surprised that the initial installer didn't fix the problem in a different area of the roof (higher up the roof)I was allowed only to speak to the receptionistI was refused when I asked to speak to a manager or owner. Had a different company fix the roof (X-XXXX)they mentioned that the original work and material were subpar and was surprised that the original contractor missed where the real problem wassaid it was pretty routine.
Desired Settlement: A reasonable settlement---the initial installer no longer works for the company---I suspect that there was a problem with his work.
Business Response: Initial Business Response /* (1000, 5, 2014/12/24) */ We received a call from ***** in January 2013 regards to getting an estimate for some repairs on the roof. We scheduled on of our technicians to go out to 126 Lyndhurst Place in San Ramon on 1/7/2013 for a roof repair estimate. Tech went out and found what the problem was and we sent the homeowner a bid. Homeowner received the bid and agreed to repairs. Please note on the contract bid it states in section 6.13 under our Terms and Conditions that "There is no guarantee on warranty work.) Repairs were completed on 1/20/13 Repair Work to Include: 1. Remove approximately 12' x 4' tiles around left side of home and along wall. 2. Remove deteriorated felt as needed. 3. Remove all debris. 4. Install new 30 lb. ASTM felt as needed. 5. Replace approximately 6 broken tiles. (grey /flat) 6. Clean debris from gutters around right side of home. approximately 2" of gutter 7. Replace approximately 5 1 1/2 to 2" along with 5 rubber collars. 8. Replace 1 broken tiles over the entry way. 9. Clean debris from gutters around left side of home. 10. Clean debris along were valley metal and roof to wall meet. 11. Re- secure slipped tiles. We received a call from ***** on February 2014 in regards to having the same leak he had last year were repairs were made. We again sent out one of our technicians to go out to the home and take a look at the leak. They found that the reason why it was leaking this time is not due to other repairs. There was a metal that was installed by another trade (most likely the sheetmetal contractor who was on the job when the home was built) that was cut short. We gave homeowner an estimate to extend the metal piece so the water could be diverted to stop the leak. Our new estimate was the following: Repair Work to Include: 1. Remove tiles around the turret section were metal was cut short by other trade. 2. Install new piece of lead to extend existing metal around the turret. (Approximately 5 ft.) 3. Re-install existing tiles back into place. 4. Remove and clean all debris caused by firm. Once bid was sent to the homeowner he was upset as to why he needed to pay an additional $1,505.00 to make those repair. We explained to the homeowner it was not from the same spot, and it was from a different location. Homeowner never hired us to do the new repairs. To recap: Water intrusion was caused the first time by broken and slipped tiles as well as debris. The second leak was caused by debris build up in the metal flashing around the turret area. This metal being installed short also was a factor in this roof leaking. Just because water is coming in to the house in the same general area, does not always mean that it is caused by the same problem. Initial Consumer Rebuttal /* (3000, 7, 2015/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The owner's response is eloquent and reads wellbut the leak continued through the exact same spot in the ceiling following the very first significant rainfall during this drought. I believe the odds of a second roof defect presenting itself right after the first defect was repaired and then leaking in the exact same area is extremely lowdespite the well written explanation. In additionthe company's 2nd technician even questioned why the repair did not involve an area higher on the roofthis was the same comment as the roofers of the subsequent company that eventually made a successful repair (in that area)both entities were surprised that the first technician missed "the problem" (it was also mentioned that the material used in the initial repair was "outdated"they were "like leftover scraps put together"noted by the second company). Being forbidden to speak with the owner of the company and or the 2nd technician who questioned the first repair from Town & Country Roofing only made this more frustratingnot to mention that the original technician doesn't work for the company anymorewas he fired for poor outcomes? Despite the language of the contract, I would hope that a consumer has some protection in such eventsif the inital technician had defiencies then the owner should share some responsibility for employing that person while he did substandard repairs. I believe that recognition by the owner that the repair was not done to the standard of practice as well as some responsibility for the poor workmanship of one of its employees in the form of a refund of some reasonable percentage of the payment made would be fair.