Business ProfileforRobert's Roofing Services

Tldr: Gap Factory did not ship my item to the address I selected for *** ship to store. They failed to communicate the shipping information or delivery address to me, which was different than what I selected at checkout and was emailed in my order confirmation.I was offered *** ship to store at checkout by Gap Factory. There have been a lot of package thefts in my neighborhood, so this seemed a safe option. I selected the *** store a few blocks from my house. The order confirmation came in immediately and showed the *** store address correctly. I did not receive any other communication about this order until almost 3 weeks later when Gap Factory emailed me to ask for a review of the item I ordered. I went on the website to check as I had never received the item, never gotten a tracking number, and never gotten notice from *** they had the item. The website showed it had been delivered to the *** store. I went there to ask and they had no record of this delivery. I use this *** store often and have never had an issue with them, so I knew the mistake was with Gap. I went on their website to chat with a customer service rep. I was told my item had been delivered to a random address I had never seen before. I asked how that happened and they said it was the ship to store option. I asked them why this information had never been sent to me and was given no answer. I asked them to email this new information to me. Instead, they pasted the tracking link in the chat, and then closed the chat before I could open the link. I do not know if my item is at this random address, which is a tiny convenience store. Regardless, this has been a truly unpleasant and wildly unprofessional way of handling this order from beginning to end.I will not be buying from this family of brands again.