BBB Accredited Business since 05/25/2011
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This company offers career and resume services.
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A BBB Accredited Business since 05/25/2011
BBB has determined that LiveCareer NA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised LiveCareer NA, Inc.'s rating include:
- Length of time business has been operating.
- Response to 455 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||92|
|Billing / Collection Issues||285|
|Problems with Product / Service||76|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||455|
Additional Complaint Information
BBB's business review for LiveCareer was created in January 2011. A recent review of this company's complaints was done in March 2014.
Complaints concern consumers being unaware when they paid for a 14-day trial that they would be charged a recurring monthly fee for access to the company's services.
When paying for a trial or subscription, the company lists, in bullet points and directly beneath the payment amount, the terms of the payment, including that the consumer will be billed monthly after the trial period is done. BBB encourages consumers to read all terms and conditions regarding a company's trial period offer carefully before purchasing a product or service and obtaining answers to any questions they may have prior to paying for goods or services.
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on LiveCareer NA, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Type of Entity
Incorporated: December 2006, DE
Contact InformationPrincipal: Mr. Douglas N. Jackson (Co-CEO)Mr. James F. Freundlich (Co-CEO)Mr. John Glase (Business Development)Ms. Nicole Lodge (Business Affairs)
Number of Employees
This business service area covers: Nationally