BBB Business Review

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BBB Accredited Business since 05/25/2011

LiveCareer NA, Inc.

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Phone: (888) 816-0576Fax: (866) 279-67421 Hallidie Plz Fl 6, San FranciscoCA 94102-2818View Additional Web Addresses

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Description

This company offers career and resume services.

BBB Accreditation

A BBB Accredited Business since 05/25/2011

BBB has determined that LiveCareer NA, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised LiveCareer NA, Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 455 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

455 complaints closed with BBB in last 3 years | 134 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues92
Billing / Collection Issues285
Delivery Issues2
Problems with Product / Service76
Guarantee / Warranty Issues0
Total Closed Complaints 455

Additional Complaint Information

BBB's business review for LiveCareer was created in January 2011. A recent review of this company's complaints was done in March 2014.

Complaints concern consumers being unaware when they paid for a 14-day trial that they would be charged a recurring monthly fee for access to the company's services.

When paying for a trial or subscription, the company lists, in bullet points and directly beneath the payment amount, the terms of the payment, including that the consumer will be billed monthly after the trial period is done. BBB encourages consumers to read all terms and conditions regarding a company's trial period offer carefully before purchasing a product or service and obtaining answers to any questions they may have prior to paying for goods or services.

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on LiveCareer NA, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 01/31/2011Business started: 12/12/2006
Type of Entity

Corporation

Incorporated: December 2006, DE

Contact Information
Principal: Mr. Douglas N. Jackson (Co-CEO)Mr. James F. Freundlich (Co-CEO)Mr. John Glase (Business Development)Ms. Nicole Lodge (Business Affairs)
Number of Employees

200

Business Category

Resume Service

Service Area

This business service area covers: Nationally

Alternate Business Names
livecareer.com, LiveCareer Limited

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.