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Description

This company offers career and resume services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Bold North America LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Bold North America LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 653 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

653 complaints closed with BBB in last 3 years | 263 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 363
Billing/Collection Issues 51
Delivery Issues 15
Guarantee/Warranty Issues 1
Problems with Product/Service 223
Total Closed Complaints 653

Additional Complaint Information

LiveCareer came to BBB's attention in January 2011. A review of the company's file was done in August 2015. Complaints on file concern consumers being unaware when they paid for a 14-day trial that they would be charged a recurring monthly fee for access to the company's services. Complaints also concern consumers being charged after they have canceled or deleted their membership.

When asked to review the concerns regarding consumers memberships, cancelation policy, and subscription confirmations, LiveCareer stated the following:

Our website clearly and conspicuously states our terms on various pages in the purchase process. For example, when the consumer is given a choice between our different products, the terms of the subscription are in bullet points next to their selection, and again on the payment page.
Consumers receive an email confirming their subscriptions as soon as they complete their purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price.

Our cancellation policy, which is clearly stated in Section 35 of our Terms of Use states: "You may cancel or suspend your service by going to the home page under My Accounts and My Settings. LiveCareer does not guarantee refunds." A user can cancel at any time by following these instructions. Customers may also cancel via telephone, LifeChat, or email. LifeChat hours are from 9:00 A.M. to 9:00 P.M. EST Monday to Friday, 9:00A.M. to 6:00 P.M. EST on Saturdays, and 11:00 A.M. to 7 P.M. EST on Sundays.

BBB advises consumers read the Cancellation Policy and the Terms of service to fully understand what they are agreeing to.

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Bold North America LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 14
Total Customer Reviews 14

Additional Information

BBB file opened: January 31, 2011 Business started: 12/09/2005 Business started locally: 12/09/2005 Business incorporated 12/09/2005 in DE
Type of Entity

Corporation

Business Management
Mr. Douglas N. Jackson, Co-CEO Mr. Mo El-emari, Customer Contact Mr. James F. Freundlich, Co-CEO Mr. John Glase, Business Development Ms. Nicole Logde, Business Affairs Associate Ms. Christine Quilichini, Business Affairs Associate
Contact Information
Customer Contact: Mr. Mo El-emari, Customer Contact
Principal: Mr. Douglas N. Jackson, Co-CEO
Number of Employees

200

Business Category

Resume Service Internet Shopping

Service Area
Bold North America LLC provides their services in CALIFORNIA. Area Business Services: North America
Alternate Business Names
LiveCareer Limited LiveCareer NA, Inc. livecareer.com Myperfectresume.com North American Live Career Resume Now

Customer Review Rating plus BBB Rating Summary

Bold North America LLC has received 3.68 out of 5 stars based on 14 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.