BBB Accredited Business sinceFind a Location
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This company offers career and resume services.
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A BBB Accredited Business since
BBB has determined that Bold North America LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Bold North America LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 653 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||223|
|Total Closed Complaints||653|
Additional Complaint Information
LiveCareer came to BBB's attention in January 2011. A review of the company's file was done in August 2015. Complaints on file concern consumers being unaware when they paid for a 14-day trial that they would be charged a recurring monthly fee for access to the company's services. Complaints also concern consumers being charged after they have canceled or deleted their membership.
When asked to review the concerns regarding consumers memberships, cancelation policy, and subscription confirmations, LiveCareer stated the following:
Our website clearly and conspicuously states our terms on various pages in the purchase process. For example, when the consumer is given a choice between our different products, the terms of the subscription are in bullet points next to their selection, and again on the payment page.
Consumers receive an email confirming their subscriptions as soon as they complete their purchase. The confirmation email states: "Your subscription begins immediately and renews automatically" followed by the corresponding date and purchase price.
BBB advises consumers read the Cancellation Policy and the Terms of service to fully understand what they are agreeing to.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||14|
Type of Entity
Business ManagementMr. Douglas N. Jackson, Co-CEO Mr. Mo El-emari, Customer Contact Mr. James F. Freundlich, Co-CEO Mr. John Glase, Business Development Ms. Nicole Logde, Business Affairs Associate Ms. Christine Quilichini, Business Affairs Associate
Number of Employees
Resume Service Internet Shopping
Service AreaBold North America LLC provides their services in CALIFORNIA. Area Business Services: North America
Alternate Business NamesLiveCareer Limited LiveCareer NA, Inc. livecareer.com Myperfectresume.com North American Live Career Resume Now
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview