BBB Accredited Business since

Redcrest Resort

Additional Locations

Phone: (707) 722-4208 Fax: (707) 722-4403 26459 Avenue of the Giants, Redcrest, CA 95569

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers cabin accomodations and full RV hookup.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Redcrest Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Redcrest Resort include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Redcrest Resort
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 10, 2005 Business started: 05/15/1997 Business started locally: 05/15/1997
Type of Entity

Sole Proprietorship

Business Management
Mr. Dan Goff, Owner
Contact Information
Principal: Mr. Dan Goff, Owner
Number of Employees


Business Category

Resorts Cabin, Cottage & Chalet - Rentals

Service Area
This business service area covers The Bay Area.

Additional Locations

  • 26459 Avenue of the Giants

    Redcrest, CA 95569

  • PO Box 235

    Redcrest, CA 95569


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/28/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: On June 13, 2013 I called the Redcrest Resort and made reservations for three nights in Cabin ** to arrive on ******* *** **** and to depart on ******* *** ***** The resort's web site stated that if we cancelled within thirty days prior to our reservation then a one night charge would be applied. On September 27, 2013 I received a letter from the Redcrest Resort stating that they charged my credit card for all of the nights reserved ($319.20). I called the resort on October 9, 2013 to cancel our reservations because my father became terminally ill. I requested that I be refunded for two nights of the three nights that were charged on my credit card up front. Since the resort's web site stated a one night charge would be applied within a 30 day cancellation, I was expecting to pay for one night only. I spoke with ****** at the Redcrest Resort and she explained that if she rented out my cabin (cabin *** then she might consider sending me a refund. Charging me up front for all three nights reserved is an improper business practice if not illegal. I am requesting a refund for two of the three nights that were charged to my credit card in advance. Product_Or_Service: Cabin resort reservations Account_Number: Cabin ***

Desired Settlement: DesiredSettlementID: Refund Refund for two nights = $212.80

Business Response: Initial Business Response /* (1000, 9, 2014/02/24) */ I contacted the customer directly and will send to her attention a refund check. Final Consumer Response /* (2000, 11, 2014/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a telephone call today from a gentleman that I assume is the owner of the Redcrest Resort. He explained that it was normal practice to charge up front for all of the nights that I reserved due to a special event that was taking place near the resort, the marathon. There was a lack of communication when I called to inform them that I had to cancel my reservation due to my father's terminal illness and thus the reason why I did not receive a refund. After speaking with this gentleman, I would consider staying at the Redcrest Resort in the future.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Redcrest Resort
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)