BBB Accredited Business sinceAdditional Locations
Phone: (707) 722-4208 Fax: (707) 722-4403 26459 Avenue of the Giants, Redcrest, CA 95569
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This company offers cabin accomodations and full RV hookup.
A BBB Accredited Business since
BBB has determined that Redcrest Resort meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Redcrest Resort include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dan Goff, Owner
Number of Employees
Resorts Cabin, Cottage & Chalet - Rentals
Service AreaThis business service area covers The Bay Area.
26459 Avenue of the Giants
Redcrest, CA 95569 Directions
PO Box 235
Redcrest, CA 95569
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: On June 13, 2013 I called the Redcrest Resort and made reservations for three nights in Cabin ** to arrive on ******* *** **** and to depart on ******* *** ***** The resort's web site stated that if we cancelled within thirty days prior to our reservation then a one night charge would be applied. On September 27, 2013 I received a letter from the Redcrest Resort stating that they charged my credit card for all of the nights reserved ($319.20). I called the resort on October 9, 2013 to cancel our reservations because my father became terminally ill. I requested that I be refunded for two nights of the three nights that were charged on my credit card up front. Since the resort's web site stated a one night charge would be applied within a 30 day cancellation, I was expecting to pay for one night only. I spoke with ****** at the Redcrest Resort and she explained that if she rented out my cabin (cabin *** then she might consider sending me a refund. Charging me up front for all three nights reserved is an improper business practice if not illegal. I am requesting a refund for two of the three nights that were charged to my credit card in advance. Product_Or_Service: Cabin resort reservations Account_Number: Cabin ***
Desired Settlement: DesiredSettlementID: Refund Refund for two nights = $212.80
Business Response: Initial Business Response /* (1000, 9, 2014/02/24) */ I contacted the customer directly and will send to her attention a refund check. Final Consumer Response /* (2000, 11, 2014/02/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received a telephone call today from a gentleman that I assume is the owner of the Redcrest Resort. He explained that it was normal practice to charge up front for all of the nights that I reserved due to a special event that was taking place near the resort, the marathon. There was a lack of communication when I called to inform them that I had to cancel my reservation due to my father's terminal illness and thus the reason why I did not receive a refund. After speaking with this gentleman, I would consider staying at the Redcrest Resort in the future.