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Phone: (415) 800-5959 888 Brannan St. Floor 4, San Francisco, CA 94117
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Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world - online or from a mobile phone.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Airbnb, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 620 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||362|
|Total Closed Complaints||620|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||39|
Type of Entity
Business ManagementMr. Brian Chesky, CEO
Number of Employees
Rental Vacancy Listing Service
Consumers who are considering renting a property through AirBnB, and individuals who are signing up to rent their living space as a host through AirBnB, should be aware that there are laws that need to be followed and the laws vary by state.
If you are renting a space, check with the host to ensure they are meeting applicable laws and guidelines. If you are a host your duties include ensuring you review the following, per AirBnB's website:
Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.
Ensure you look up any local taxes or business license requirements that may apply. This may include things like hotel/transient occupancy tax, sales, and other turnover taxes such as Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.
Permits or Registrations:
Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.
If you're an Airbnb host, you must make sure of the following:
* you have all necessary permissions to offer your accommodations, including ensuring that your hosting activity (i) will not breach any agreements you have entered into with any third parties (such as any agreements or rules with a landlord or HOA) and (ii) will (a) be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply to your Accommodations, including, but not limited to, zoning laws and laws governing rentals of residential and other properties and (b) will not conflict with the rights of third parties"
Complete information can be found on the company's website by visiting: https://www.airbnb.com/help/hosting101/responsible-hosting and https://www.airbnb.com/help/policies/community_guidelines#host_obligations.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview