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      Country
          Country

          Find a Location

          Airbnb, Inc. has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Airbnb, Inc.

              888 Brannan St. Floor 4 San Francisco, CA 94117

            • AIRBNB

              942 Marion Way Sunnyvale, CA 94087

            • AIRBNB rentals

              3 Colony Park Cr Galveston, TX 77551

            • Airbnb

              2851 66th Way N Saint Petersburg, FL 33710-3144

            • AirBNB

              1302 East 3rd Street A Austin, TX 78702

            Business ProfileforAirbnb, Inc.

            Rental Listings
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:

            The following link from Airbnb’s Help Center provides information for consumers on possible scams and what steps to take if you believe you have been the target of a scam.

            https://www.airbnb.com/help/article/199/what-should-i-do-if-someone-asks-me-to-pay-outside-of-the-airbnb-website 

             

            Consumers who are considering renting a property through Airbnb, and individuals who are signing up to rent their living space as a host through AirBnB, should be aware that there are laws that need to be followed and the laws vary by state.

            If you are renting a space, check with the host to ensure they are meeting applicable laws and guidelines. If you are a host your duties include ensuring you review the following, per Airbnb's website:

            "Contracts:
            Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.

            Taxes:
            Ensure you look up any local taxes or business license requirements that may apply. This may include things like hotel/transient occupancy tax, sales, and other turnover taxes such as Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.

            Permits or Registrations:
            Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.

            If you're an Airbnb host, you must make sure of the following:
            You have all necessary permissions to offer your accommodations, including ensuring that your hosting activity (i) will not breach any agreements you have entered into with any third parties (such as any agreements or rules with a landlord or HOA) and (ii) will (a) be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply to your Accommodations, including, but not limited to, zoning laws and laws governing rentals of residential and other properties and (b) will not conflict with the rights of third parties"

            Complete information can be found on the company's website by visiting: https://www.airbnb.com/help/hosting101/responsible-hosting and https://www.airbnb.com/help/policies/community_guidelines#host_obligations.


            See all additional business information

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 1,281 Customer Reviews

            Customer Complaints

            7,504 complaints closed in last 3 years

            2,579 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Airbnb, Inc., offers home rentals worldwide

            Products & Services

            Airbnb is a community marketplace for people to list, discover, and book unique accommodations around the world - online or from a mobile phone.

            Business Details

            This is a multi-location business.

            Find a Location

            Airbnb, Inc. has 20 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Airbnb, Inc.

                888 Brannan St. Floor 4 San Francisco, CA 94117

              • AIRBNB

                942 Marion Way Sunnyvale, CA 94087

              • AIRBNB rentals

                3 Colony Park Cr Galveston, TX 77551

              • Airbnb

                2851 66th Way N Saint Petersburg, FL 33710-3144

              • AirBNB

                1302 East 3rd Street A Austin, TX 78702

              BBB File Opened:
              4/27/2011
              Years in Business:
              15
              Business Started:
              6/27/2008
              Business Started Locally:
              6/27/2008
              Business Incorporated:
              6/27/2008
              Type of Entity:
              Corporation
              Number of Employees:
              4000
              Business Management
              • Mr. Brian Chesky, CEO
              Contact Information

              Principal

              • Mr. Brian Chesky, CEO
              Additional Contact Information

              Website Addresses

              Customer Complaints

              7,504 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/21/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              I booked with Airbnb on July 28 2023 for a vacation in ********** ********. I paid $403.45 deposit and had a remaining balance of $540.04 to be paid by June 2024 Saturday March ***************************************************************************************************** rebook me at another location about 30 blocks away for the same price because of the inconvenience I agreed to the move as to book now would be almost double the cost Today March 20 I received a text from Airbnb stating my new reservation was cancelled and they were sending a refund because this location was also being sold I reached out to Airbnb for assistance as I am now only a few months away from this trip and have nowhere to stay. I cant afford what is available now. Its just me and my daughter. Im a single mom. Its for her dance competition The man I spoke to RJ under case id ********* looked into everything and said I could get a 20% coupon. I asked if there was anyway to get more than that as the rentals now being so close to the date are almost double the cost. He put me on hold and when he returned he said they actually cant do anything and would not be giving even the 20% coupon He said since it was cancelled with more than 30 days notice they wont help I booked a year ago!! Ive been cancelled on twice now. The cost is double. This is not my fault! To add to this the refund was placed on a bank account I no longer have so I have no idea how Ill be getting that refund
              Read More

              Customer Reviews

              1,281 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              lisa s

              1 star

              03/23/2024

              I will not be doing business with them any longer. Ater trying very hard to reach a refund agreement for a stay that had many amenities broken including the pool the ac and the game room. I was given in minuscule refund and was told "The actions that are taken is from the Internal policies and cannot be shared as I have mentioned earlier there will be no more refund that can be provided for the reservation refund." When I asked to be shown or told the policy this was the answer: " As I have mentioned that the policy that was followed while making this decision is internal and can not be shared."

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

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