Business ProfileforPro Referral

On July 17, 2023 I submitted a Pro Referral form for re-siding our house and correcting issues related to water damage. They emailed me a few contractors to choose from, and we hired ** Construction to do the job for us. We used Pro Referral because they promised to have conducted background checks on the pros they refer. ** Construction scammed **. They completed some siding work, but not all of it. The work they've been paid for an left uncompleted is: gutter replacement, window replacement, facia replacement, caulking, electrical outlet and fixture installation, and painting. They would be out of contact for weeks, changed crews, performed poor quality work, missed deadlines, didn't keep promises, and ultimately just ghosted us leaving behind a huge mess and a partially dismantled exterior during a winter in which we received a lot of driving rain. After we began to believe ** Construction was a scam, we reached out to Pro Referral to open a case. It has been two weeks and I was promised a return phone call three days after submitting the case. I've called twice, only to be transferred to a voicemail with no greeting message to let me know who I'm leaving a message for or what information they need. I still haven't heard from Pro Referral. We've since discovered that the ** Construction salesman/project manager ****** has apparently been involved with multiple businesses that have also been Pro Referral professionals using the same address. Those businesses had their licenses suspended and have had judgments against their bonds. Clearly Pro Referral didn't do any type of diligence, which is the whole point of hiring through them. You expect them to stand behind their background process. This isn't a dispute about quality or pace of work. These businesses have Yelp reviews similar to our experience: Company takes money, promises work, completes only some initial work, and then ghosts the customer.