BBB Accredited Business since

Operation Reach

Additional Locations

Phone: (888) 979-4447 3180 Crow Canyon Pl Ste 230, San Ramon, CA 94583 View Additional Email Addresses http://www.operation-reach.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers foreclosure rescission assistance, works with borrowers who have been illegally foreclosed on and provides contract employees that specialize in loss mitigation, underwriting and default resolution to mortgage companies.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Operation Reach meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Operation Reach include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Operation Reach
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 08, 2009 Business started: 08/01/2008 Business started locally: 08/01/2008 Business incorporated 10/27/2010 in CA
Type of Entity

Corporation

Business Management
Ms. Denise Thomas, Principal Mr. Roderick Thomas, Broker
Contact Information
Principal: Ms. Denise Thomas, Principal
Number of Employees

4

Business Category

Real Estate Consultants Foreclosure Services

Service Area
This business service area covers: California
Alternate Business Names
Operation Reach I, Inc.

Additional Locations

  • 2491 San Ramon Valley Blvd Ste 1

    San Ramon, CA 94583

  • 3180 Crow Canyon Pl Ste 230

    San Ramon, CA 94583 (888) 979-4447

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/22/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: They were handling a foreclosure case for me. I was told they needed $1500 to go ahead .They lost I was never refunded money. I CAME TO THIS COPANY FOR HELP WITH A FORECLOSURE PROBLEM

Desired Settlement: I paid this company $1500.00 dollars to help me resolve a foreclosure dispute with E.M.C. MORTGAGE. When I SHOWED THEM A "LETTER OF RESCISION" they said they could help.I WAS ABLE TO STAY AT MY HOUSE FOR ANOTHER COUPLE MONTHS. BUT THEY COULDN'T ASSIST WITH THE TRUSTEE SALE THAT TOOK PLACE.THIS HAPPENED AROUND FEB. OF 2011. THE PROPERTY IN QUESTION WAS 1568 BRIDGE AVE OAKLAND CA. XXXXX

Business Response: Initial Business Response /* (1000, 9, 2015/12/17) */ Contact Name and Title: ****** Contact Phone: XXXXXXXXXX Contact Email: ******@operation-reach.com I spoke with the BBB regarding this complaint last month. To the best of my knowledge Mr. ****** was working with a Probate Attorney regarding the property and trying to establish the property in his name. Additionally, Mr. ****** was referred to Congresswoman Barbara Lee Office who sent a inquiry to EMC also. Because of the date of this service 2010 I would have check the documents in order to provide the dates of service. Initial Consumer Rebuttal /* (3000, 11, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) No response given.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Operation Reach
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)