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          Institute Of Reading Development has 1 locations, listed below.

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            Business ProfileInstitute Of Reading Development

            Reading Lessons
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            5 Commercial Blvd

            Novato, CA 94949-6118

            Visit Website
            (800) 964-9090

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            Customer Reviews

            1.57/5

            Average of 7 Customer Reviews

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            Customer Complaints

            10 complaints closed in last 3 years

            6 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/19/2010

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            The Institute of Reading Development is an educational services provider, whose curriculum integrates reading skill development and independent reading. IRD founder Paul Copperman is a presidential appointee to the NCER, and author of Taking Books to Heart. The Institute provides reading instruction and ancillary services for non-credit community education units of universities, colleges, and municipalities.

            Business Details

            Headquarters
            5 Commercial Blvd, Novato, CA 94949-6118
            BBB File Opened:
            9/27/1990
            Years in Business:
            34
            Business Started:
            1/16/1990
            Business Started Locally:
            1/16/1990
            Business Incorporated:
            1/16/1990
            Accredited Since:
            5/19/2010
            Type of Entity:
            Corporation
            Number of Employees:
            800
            Alternate Business Name
            • Institute Of Reading Development, Inc.
            Business Management
            • Mr. Paul Copperman, President
            • Mr. Joshua Kizner, Director of Operations
            Contact Information

            Principal

            • Mr. Joshua Kizner, Director of Operations
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            10 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            03/01/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I was told I would receive an email with my receipt and that it would include a tax id number for the company. I was also told I would receive information about the program and I have not. I've called twice and had them confirm my email address. I do not believe this to be a legitimate company as when I contacted the ********** of *** Mexicos continuing education department (whos logo and information appears all over the flyer) they have no knowledge of this program or details on the date/location of the classes I paid for.
            Read More
            Read 9 More Complaints

            Customer Reviews

            7 Customer Reviews

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            Most Recent Customer Review

            Catherine S

            04/11/2024

            My kids (13yo boy and 10yo girl) do this program every summer via zoom and have gotten so much out of it. I have had excellent customer service every time I've registered them. So personable and knowledgeable and helpful.. I am honestly quite confused by bad reviews for this organization. They did an excellent job engaging my kids. My son enjoyed learning to speed read and still refers to Where the ************** as his favorite book. If he's had to miss a class they reschedule him seamlessly. Considering their schools do not have summer reading requirements, I am a huge fan of using this program as a replacement. Love it!

            Institute Of Reading Development Response

            04/16/2024

            Dear *********,Thank you for your positive feedback about our summer program. We are delighted to hear about your excellent experiences with our customer service and how much your children enjoy the program.Our team is committed to providing an engaging and seamless educational experience, and it's wonderful to know we are meeting your expectations. We look forward to another great summer with your family!Best regards,***************************, **************** Manager
            Read 6 More Customer Reviews

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

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