BBB Accredited Business since 12/09/2011
O'Reilly Media, Inc. (Headquarters)
Phone: (707) 827-7000Fax: (707) 829-0104
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||1|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Complaint Breakdown by Resolution
|07/30/2013||Advertising / Sales Issues | Read Complaint Details|
Complaint Category: None of the Above - Sales Complaint Issue
Complaint: They have charged me twice for items that I did not order. They had my name and Credit Card Number but refused to tell me where the items were sent.
Business' Initial Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
|09/05/2013||Problems with Product / Service|
Publishers - Book, Online Social Media/Networking, Social Networking, Web Conferencing, Videoconferencing Services, Teleconference Service, Computers - Training, Publishing Consultants