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BBB Accredited Business since 10/05/2009

Nolo

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Phone: (800) 728-3555Fax: (800) 645-0895950 Parker St, BerkeleyCA 94710-2524

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Description

This company develops and publishes books, software, online applications, and downloadable legal & business forms. They serve as an attorney referral service and also license content.

BBB Accreditation

A BBB Accredited Business since 10/05/2009

BBB has determined that Nolo meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Nolo's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 10 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

10 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues3
Problems with Product / Service5
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 10

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Nolo

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 07/01/2001Business started: 06/05/1971
Type of Entity

Corporation

Incorporated: June 1981, CA

Contact Information
Mr. Chris Braun (CEO)Mr. Alex Reyes (PHR)Mr. Ralph Warner (Chairman, Executive Chairman and Co-Founder)
Number of Employees

130

Business Category

Publishers - Book, Computer Software Publishers & Developers, Attorneys Referral Service

As a matter of policy, BBB does not endorse any product, service or business.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.