Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Ingenio, LLC. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Ingenio, LLC.

              182 Howard Street, Suite 826 San Francisco, CA 94105

            Business ProfileforIngenio, LLC.

            Psychic

            At-a-glance

            Customer Reviews

            1.19/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            29 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            5/9/2013
            Years in Business:
            10
            Business Started:
            5/9/2013
            Business Started Locally:
            5/9/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            41
            Alternate Business Name
            • Keen.com
            • Ether.com
            • Ingenio
            Related Businesses
            Additional Contact Information

            Fax Numbers

            • (415) 248-4100
              Primary Fax

            Phone Numbers

            Customer Complaints

            29 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/16/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I have been trying on several attempts to contact ******* team over the past six months, which unfortunately have not replied any response. Despite multiple emails and attempts to connect via calls, I have not received any acknowledgment or assistance.The reason for my persistent attempts to reach out is due to unauthorized charges on my card associated with your services. I have made numerous efforts to resolve this issue directly with *******, but the lack of response has left me deeply concerned and frustrated.It is crucial to emphasize that these charges were not authorized by me, and I firmly believe they are fraudulent. I have taken the necessary steps with my financial institution to dispute these charges, but it is imperative that ******* acknowledges this situation officially and cooperates in addressing this matter promptly.I have been asking for their attention and a swift resolution to rectify these unauthorized charges on my account. Everytime I try calling them the number is unreachable. I have been charged over $3000 and they have not given me any resolution. I have reached out to my bank and the bank has told me to speak to the company directly.
            Read More

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jamie A

            1 star

            12/21/2023

            As an advisor on ****, Im totally disgusted with how the site has been run into the ground the last year, and cost Advisors their livelihoods, their cars, and even their homes. The algorithm has been rigged so that Advisors pay astronomical prices in featuring to be seen, but then recently a stupid carousel has been implemented where certain advisors are shown. The excuse being was to even the playing field. That doesnt make sense for those who are paying to be seen. If they arent selected for the carousel, they wont be seen, they wont get calls, they wont make money. Advisors have been constantly telling **** that our income has been drastically effected by **** poor management, bells and whistles (who cares about the colors if the calls dont connect??). People like myself who averaged $1,000+ per day who are now barely making $100/day since the $2.99 fee was implemented and the *** and carousel were put into play. Lets also talk about extreme payment delays since august. Passing the buck to the bank not realizing some of us bank with the same institution and we were told no complaints came from Keen about deposit glitches. Why are we paying for express pay, when the pay isnt coming expressly? Why are we paying to feature but arent being seen if we arent on the carousel? And how is the $2.99 fee going towards insuring the site runs properly when advisors pay a platform fee for the same reason? Isnt that double dipping? Please tell us Keen why you increased our commissions fee yet the site now runs like trash, endless dead zones, glitches that cause calls and chats not to be processed. Seems like home office and the few brown nosers that keen favors like the man who still gets his 13 calls and never changed his page so hes good, are the only ones benefiting from these ridiculous changes. Advisors do yourselves a favor, take your clients and get a pay per minute line through pay per call and run your own business. Eff Keen.

            Ingenio, LLC. Response

            01/11/2024

            We are so sorry to hear about the recent slowness in business you are experiencing and understand your concerns. We want to assure you that our Marketing, Product, and Engineering teams are heavily focused and working on new customer growth every day as well as improving Keen for current customers. Please know that our Community team would love to help by taking a deeper look into your account and you can contact them at ****************** to schedule an appointment. While we can't guarantee that business will increase since Keen does not direct traffic to individual listings, they are happy to offer tips to identify some ways that can help improve the visibility of your listing as well as encourage repeat business with your current customers.

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.