Business ProfileforThe Helsing Group, Inc.

In August of 2022, I attempted to set up reoccurring payments, effective September of 2022. I was charged three times for an *** fee of $484 (that has since went up $41 with no new ammenities or changes). The last payment did not go through, resulting in a fee. When I called to try to resolve this issue with Helsing, I was told it was the banks (CIT) fault. When I spoke with the bank, they said it was Helsings responsibility to address it, as they only process payments. It was months of going back and fourth between them with no resolutions. Finally, in February of 2024, the director of management division, *******************************, said that it was my fault and that they could not waive any fees; she also said I could speak with someone on the phone. After a couple of business days, a woman named ***** or ***** called me (not even ****** herself) called. This woman was extremely rude, socially awkward, and kept interrupting me. She then tried to invalidate all my concerns by saying that everything occurred before she took her current position and that there was nothing that could be done. I had also asked multiple employees why the *** fees had increased, especially because at one point the pool was not even available to use, and no one could provide an answer. ***** or ***** said it was due to increasing maintenance fees. She then said that the current president is very against an increase in *** fees (as if that would prevent them from increasing next year). Similar to ******, she was not helpful whatsoever, and further illustrated that this association lacks integrity, timeliness (addressing an issue after 1+ years is unprofessional), proper customer service, adequate problem resolution skills, and professionalism, in general. It also absolutely concerning that I pay $525 in *** fees for a condo and knowing that they will most likely continue to increase. I wanted to keep this condo and eventually rent it out, but the association makes me want to sell expeditiously.