BBB Business Review

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BBB Accredited Business since

AccountNow, Inc.

Additional Locations

Phone: (925) 498-1800 Fax: (925) 498-1801 View Additional Phone Numbers 2603 Camino Ramon Ste 485, San Ramon, CA 94583 http://www.accountnow.com View Additional Web Addresses


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Account Now, Inc. is a marketing and service provider for MasterCard and Visa branded pre-paid products. The company markets and services products on behalf of Meta Bank and First California Bank and The Bank Corp.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that AccountNow, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for AccountNow, Inc. include:

  • 629 complaint(s) filed against business

Factors that raised the rating for AccountNow, Inc. include:

  • Length of time business has been operating
  • Response to 629 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

629 complaints closed with BBB in last 3 years | 293 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 64
Billing/Collection Issues 122
Delivery Issues 20
Guarantee/Warranty Issues 35
Problems with Product/Service 388
Total Closed Complaints 629

Customer Reviews Summary Read customer reviews

13 Customer Reviews on AccountNow, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 13

Additional Information

BBB file opened: January 03, 2005 Business started: 08/01/2004 Business started locally: 08/01/2004 Business incorporated 08/03/2004 in CA
Type of Entity

Corporation

Business Management
Mr. John Raskin, Compliance & Risk Manager Ms. JJ Olsen, Manager
Contact Information
Principal: Mr. John Raskin, Compliance & Risk Manager
Number of Employees

140

Business Category

Prepaid Debit/Credit Cards Financial Services

Service Area
This business service area covers worldwide.
Alternate Business Names
MoneyGram Accountnow

Customer Review Rating plus BBB Rating Summary

AccountNow, Inc. has received 3.16 out of 5 stars based on 13 Customer Reviews and a BBB Rating of B+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.