BBB Business Review

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BBB Accredited Business since

James Caccia Plumbing, Inc.

Phone: (650) 342-5363 Fax: (650) 342-5320 917 N Amphlett Blvd, San Mateo, CA 94401 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We specialize in the installation, repair and maintenance of plumbing systems for your business or home.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that James Caccia Plumbing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for James Caccia Plumbing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

13 Customer Reviews on James Caccia Plumbing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 13
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 13

Additional Information

BBB file opened: March 22, 1991 Business started: 06/06/1979 Business started locally: 06/06/1979 Business incorporated 12/12/2000 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractors State License Board
9821 Business Park Dr, Sacramento CA 95827
Phone Number: (800) 321-2752

Type of Entity


Business Management
Mr. Geno Caccia, Co-Owner
Contact Information
Principal: Mr. Geno Caccia, Co-Owner
Number of Employees


Business Category

Plumbers Plumbers Plumbing - Renovation & Repair Sewer Contractors Propane Gas Plumbing Water Heater - Tankless

Service Area
Area Business Services: Atherton, CA; Belmont, CA; Brisbane, CA; Broadmoor Village, CA; Burlingame, CA; Colma, CA; Daly City, CA; Emerald Hills, CA; Foster City, CA; Hillsborough, CA; Menlo Park, CA; Millbrae, CA; Pacifica, CA; Palomar Park, CA; Portola Valley, CA; Redwood City, CA; San Bruno, CA; San Carlos, CA; San Francisco, CA; San Mateo, CA; South San Francisco, CA; West Menlo Park, CA; Woodside, CA
Alternate Business Names
Caccia Plumbing, Inc.
Products & Services

With James Caccia Plumbing Inc, you have upfront pricing, 100% guarantee on all services, on-time service, and access to a team of highly-trained technicians who are individually specialized in a variety of plumbing installations.

Customer Review Rating plus BBB Rating Summary

James Caccia Plumbing, Inc. has received 5 out of 5 stars based on 13 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.