Business ProfileforH&R Plumbing & Drain Cleaning, Inc.

My home warranty company Home Guard home warranty chose this company to replace a bad water heater. The home warranty company told me that H&R Plumbing requested $700 for access due to the location being 15 ft. high and special equipment would be needed to get it up there. I agreed because I know how much special equipment is to rent. Four guys came for the job. The first two drained the tank and took down the tank and handed the tank to each other (no ladder or equipment needed). They went and ate McDonald's in my drive way while Jose and another man lifted the water tank & put it (no equipment) up with no issue. Jose came down about 45 minutes later and said he was done and proceeds to tell me I need to call the city for a permit and get it inspected & wanted the $700. Never knew anything about a permit. I asked him if we could check to make sure the water heater was functioning and he said he didn't have time & to call his office and pay. 30 minutes later I get a call from both the home warranty company and the plumbing company saying that I refused to pay. I explained that I thought it was a rip off that I was being charged access when no equipment was needed and Jose walked off when I asked to check the work and now all of a sudden I have to get a permit and inspection from the city on my own? The plumbing company said that Home Guard warranty company lied to me, they just weren't going to cover the extra cost so it was passed to me. The home warranty company says the plumbing company lied, the $700 was to get the water heater up there. But both agree that they don't care which story is right, I need to pay. Then I got a call that the permit was filed with the city and they'll tell me who to call for inspection after I pay $700 or else they'll put a lien on my home. I will be reporting the home warranty company as well to BBB because obviously nobody cares about the client and they will lie, cheat, threaten and basically do anything for money.