Business ProfileforAbsolute Plumbing and Drain

I hired Absolute to fix what they had diagnosed a bad sewer lateral connection. ******************* was the estimator. **** seemed like an honest person and his explanation for the problem made sense. He told me they do repairs like this all the time. Once a permit was pulled, they could start and finish the project immediately. Once the trench was dug, I would be able to see the connection and they could camera the rest of the line so I could see this as well. I was there when the Absolute workers broke the main sewer line while digging the trench to gain access to the connection. I saw it with my own eyes. **** called me about one hour after I left the site. He told me they needed to bring in an expensive piece of equipment to finish the job. They tried to up charge me an additional $800 to bring in a "ditch witch". I told them I was going to consult with another plumber before agreeing to the charge for the "ditch witch". After I spoke with another plumbing (same afternoon) Absolute stopped working on the job. They left the raw sewage in the hole and covered it with a piece of plywood. **** did not respond to my text messages or my calls that day or the next morning. I was able to speak with the owner, ***, the next day. *** told me he was going to pull the permit he had obtained and walk away from the job since I would not agree to the additional $800. Rod was rude and combative. At that point, It was apparent that Absolute was not coming back to complete the job. I hired another Plumbing company to finish the job. They were professional and knew what they were doing. Turns out, Absolute Plumbing misdiagnosed the problem. As a result, I had to pay to fix the real problem (root ball- install a new section of pipe) and to fix the problem created by Absolute Plumbing. They are dishonest. I have filed a complaint with the *******************'s ***************************** Do yourself a favor and don't work with these dishonest, incompetent people!I