BBB Accredited Business since

Dr. Bailey Skin Care

Phone: (707) 829-5780 Fax: (707) 829-7629 7064 Corline Ct STE C, Sebastopol, CA 95472

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This company offers skin care, products, waxing, dermatology, facial, and make up.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dr. Bailey Skin Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Dr. Bailey Skin Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 25, 2008 Business started: 01/09/2007 Business started locally: 01/09/2007 Business incorporated 01/09/2007 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Medical Board of California
2005 Evergreen St., Ste. 1200, Sacramento CA 95815
Phone Number: 1-800-633-2322
Fax Number: 916) 263-2944
The number is 43538.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Michael Dunning, Business Manager Dr. Cynthia Bailey, Owner
Contact Information
Principal: Mr. Michael Dunning, Business Manager
Number of Employees


Business Category

Physicians & Surgeons - Medical-M.D. Physicians & Surgeons - Dermatology Skin Care

Service Area
This business service area covers the bay area.
Alternate Business Names
DR. Bailey Skin Care, LLC

Additional Locations

  • 7064 Corline Ct STE C

    Sebastopol, CA 95472 (707) 829-5780


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

11/2/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I received products from this business. The products had no seal and it looked like someone had use the products. The products received did not have a seal on them. Therefore, there is no guarantee that the products were already used. They would not pay for return shipping and are charging restocking fees.


Business Response: Initial Business Response /* (1000, 5, 2015/10/13) */ Products were unused and in original packaging. Customer has been refunded 100%. Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) No they did not refund me 100%. I only received 85% of the purchase price. Final Business Response /* (4000, 9, 2015/10/19) */ Please check your bank records. The additional 15% was refunded on October 13th

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Dr. Bailey Skin Care
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)