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Description

GoPro is an activity image capture company offering several lines of wearable digital cameras for a broad range of activities. We help people capture and share their lives' most meaningful experiences with others by making versatile cameras for the marketplace.

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that GoPro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for GoPro include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 184 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

184 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 54
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 47
Problems with Product/Service 77
Total Closed Complaints 184

Customer Reviews Summary Read customer reviews

10 Customer Reviews on GoPro
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 10

Additional Information

BBB file opened: November 04, 2009 Business started: 09/19/1995 Business started locally: 09/19/1995 Business incorporated 08/24/2011 in DE
Type of Entity

Corporation

Business Management
Ms. Sharon Pettigrew, Director of Customer Supp Mr. Paul Crandell, VP, Brand Marketing Mr. Jonathan Harris, VP, Sales Mr. Nicholas Woodman, CEO
Contact Information
Principal: Ms. Sharon Pettigrew, Director of Customer Supp
Number of Employees

700

Business Category

Photographic Equipment & Supplies - Retail Sporting Goods - Retail Auto Perform, Race & Sport Equipment Photographic Equipment & Supplies - Wholesale & Manufacturing

Refund and Exchange Policy
GoPro Refund/Exchange/Warranty policy details are available at this link: http://gopro.com/support/warranty-information/
Service Area
This company services nationwide, as well as internationally.
Alternate Business Names
Cineform Go Pro Go-Pro GoPro Media, Inc GoPro, Inc.

Customer Review Rating plus BBB Rating Summary

GoPro has received 4.08 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.