BBB Accredited Business sinceFind a Location
BBB Business Reviews may not be reproduced for sales or promotional purposes.
GoPro is an activity image capture company offering several lines of wearable digital cameras for a broad range of activities. We help people capture and share their lives' most meaningful experiences with others by making versatile cameras for the marketplace.
Request a Quote
A BBB Accredited Business since
BBB has determined that GoPro meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for GoPro include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 184 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||77|
|Total Closed Complaints||184|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||10|
Type of Entity
Business ManagementMs. Sharon Pettigrew, Director of Customer Supp Mr. Paul Crandell, VP, Brand Marketing Mr. Jonathan Harris, VP, Sales Mr. Nicholas Woodman, CEO
Number of Employees
Photographic Equipment & Supplies - Retail Sporting Goods - Retail Auto Perform, Race & Sport Equipment Photographic Equipment & Supplies - Wholesale & Manufacturing
Refund and Exchange PolicyGoPro Refund/Exchange/Warranty policy details are available at this link: http://gopro.com/support/warranty-information/
Service AreaThis company services nationwide, as well as internationally.
Alternate Business NamesCineform Go Pro Go-Pro GoPro Media, Inc GoPro, Inc.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview