This business is not BBB accredited.

Nuena Photography

Phone: (415) 269-7196 588 Sutter Street #326, San Francisco, CA 94102 http://www.nuena.com


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Description

This company offers wedding, event & portrait photography.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Nuena Photography
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 18, 2008 Business started: 01/01/2008 Business started locally: 01/01/2008
Type of Entity

Sole Proprietorship

Business Management
Ms. Kira Stackhouse, Owner
Contact Information
Principal: Ms. Kira Stackhouse, Owner
Number of Employees

1

Business Category

Photographers Photographers - Portrait

Alternate Business Names
Fetch Foto

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    588 Sutter Street #326

    San Francisco, CA 94102 (415) 269-7196

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/14/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: Did not receive photographs taken of my dog and have received no response after numerous requests. Nuena took photos of my dog Faith at the 2014 World's Ugliest Dog Contest in Petaluma. I was told at the time that the photos would be made available to me. I began contacting Nuena via email in June 2014 requesting the photos and have followed up every two months since then. Nuena has never responded to my emails, nor have they attempted to contact me via phone.

Desired Settlement: I would like that the photos taken of my dog Faith at the World's Ugliest Dog Contest be provided to me.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Nuena Photography
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)