BBB Business Review

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This business is not BBB accredited.

Bella Pictures, Inc.

Phone: (415) 544-5500 Fax: (415) 544-5510 View Additional Phone Numbers 650 California Street, 24th Floor, San Francisco, CA 94108 View Additional Email Addresses http://www.bellapictures.com View Additional Web Addresses ! There is an alert on Bella Pictures, Inc. !


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Description

This company offers wedding photography and video production, utilizing wedding photojournalism and documentary-style film making.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because it is out of business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Bella Pictures, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 01, 2006 Business started: 08/19/2002 Business started locally: 08/19/2002 Business incorporated 11/09/2006 in DE
Type of Entity

Corporation

Business Management
Ms. Denae Fernandez, Director, Client Experience Mr. Mitchell Rhodes, CEO
Contact Information
Principal: Ms. Denae Fernandez, Director, Client Experience
Number of Employees

240

Business Category

Photographers

Service Area
This business service area covers the bay area.
Alternate Business Names
Bella Pictures Studio Blue Weddings
Business Management

Complaints processed by BBB state this company closed leaving consumers with no way to redeem store credit or products. Mail, email and phone calls to the company have not bee responded too. BBB was informed by American Wedding Group who we are told took over Bella Pictures that they are unable to service their previous customers.
BBB suggests if you have paid for goods or services that have not been received, and the company has gone out of business, you can take the following steps:

1. Try to locate the owner.
*Immediately send a letter to the firm's most recent address. The Post Office may have been given a forwarding address and the owner or a business representative may still be responsive to written correspondence.
*Check with the company's landlord for updated information or ask neighboring businesses.
*Make inquiries of businesses in the same industry who may know what happened.
*If you can reach the owner and he or she is unwilling to settle your claim you can file in court or consult your attorney.
2. Check with the appropriate government or regulatory agencies.
*If the company was a corporation, check with the Secretary of State to learn the name of the registered agent. A registered agent is often an attorney who may provide additional information.
*Contact the appropriate local, state, or federal licensing agency, if the business was subject to regulation (e.g. insurance agency, contractor, doctor, dentist, etc.). If you are unsure if the company was in an industry that required a license, your BBB can provide you with the appropriate agency.
*Check with the Business Tax office for the city the business was located in. Businesses often have to register with the city they are operating in for tax purposes.
3. Contact your bank or credit card company, depending on how you paid. If you paid for something you have not received, your bank or credit card company may be able to reverse the charges.
4. Check with the U.S. Bankruptcy Court to see if the company has filed for bankruptcy. Under Chapter 7 bankruptcy you may be able to file a claim as an unsecured creditor, if any money is left after the company's assets have been distributed among its secure creditors.
5. Contact your local police department. If you left any items (e.g. dry cleaning or items for sale on consignment) with a business that is now closed or vacant, the police department may be able to investigate and can assign a case number to you for reference and for use when contacting your credit card or bank.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.