BBB Business Review

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BBB Accredited Business since

Pet Express

Additional Locations

Phone: (415) 821-7111 Fax: (415) 468-7610 100 N Hill Dr Ste 15, Brisbane, CA 94005 View Additional Email Addresses http://www.petmove.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company provides transportation services for pets moving within the U.S. and internationally. Focusing on your pet's safety and comfort, their pet transportation specialists help you with every detail.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Pet Express meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Pet Express include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pet Express
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 22, 2008 Business started: 04/11/2005 Business started locally: 04/11/2005 Business incorporated 04/11/2005 in
Type of Entity

Corporation

Business Management
Mr. Mark Botten, Owner Ms. Stacey Orr, Chief Financial Officer
Contact Information
Principal: Mr. Mark Botten, Owner
Customer Contact: Ms. Stacey Orr, Chief Financial Officer
Number of Employees

5

Business Category

Pet Transporting Animal Transporting - Zoo, Circus Animal Rescue Relocation

Alternate Business Names
Airpet Animal Transport, Inc.
Products & Services


Move Pets:
Domestic
Global
International
Corporate

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.