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Description

This company is online retailer that sells pet toys, treats, and over the counter supplements and medicines.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that EntirelyPets.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for EntirelyPets.com include:

  • 65 complaint(s) filed against business

Factors that raised the rating for EntirelyPets.com include:

  • Length of time business has been operating
  • Response to 65 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

65 complaints closed with BBB in last 3 years | 24 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 3
Delivery Issues 1
Guarantee/Warranty Issues 9
Problems with Product/Service 45
Total Closed Complaints 65

Customer Reviews Summary Read customer reviews

7 Customer Reviews on EntirelyPets.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7

Additional Information

BBB file opened: March 16, 2000 Business started: 02/05/1999 Business started locally: 02/05/1999 Business incorporated 02/05/1999 in CA
Type of Entity

Corporation

Business Management
Mr. Jimmy Young, CFO
Contact Information
Principal: Mr. Jimmy Young, CFO
Number of Employees

85

Business Category

Pet Supplies & Foods - Retail

Refund and Exchange Policy
Returns may be made within 30 days of receipt for any unopened, unused product. Please call the customer care center at 1-800-889-8967 to receive a return authorization number and instructions.
Service Area
This business service area covers nationally.
Alternate Business Names
Entirely Pets HealthyPets, Inc HealthyPets.com
Products & Services

Pet Supplies and Over the counter medicine


Customer Review Rating plus BBB Rating Summary

EntirelyPets.com has received 3.23 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.