BBB Logo

Better Business Bureau ®
Start With Trust®
San Francisco Bay Area and Northern Coastal California

BBB Business Review

This Business is not BBB Accredited

Canine Trackers

(877) 511-8917View Additional Phone Numbers495 Bellevue Avenue, Daly CityCA 94014http://www.caninetrackers.comView Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Canine Trackers provide a wide range of products, including humane electronic training products and earth-friendly pet houses and items. Our categories are: DOGS, CATS, HORSES, SMALL ANIMALS, and REPTILES. We also include pet education articles.

BBB Accreditation

Canine Trackers is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

This business has no rating at this time.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Canine Trackers

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Pet Supplies & Foods - Retail

Additional Information

BBB file opened: 02/08/2013Business started: 06/30/2011
Type of Entity

Sole Proprietor

Contact Information
Principal: Ms. Melinda De Los Santos (Owner)
Number of Employees


Business Category

Pet Supplies & Foods - Retail

Products & Services

This company offers online retail pet supplies: DOG & CAT Training Products, Dog Backpacks, Heated Pet Houses & Beds, POND Filters, Heaters & Pumps, REPTILE & FERRET Cages, HORSE Supplies, PET Doors, Gates, & BIRD Supplies. Major Brands. Guaranteed.

Refund and Exchange Policy

At Canine Trackers, we carefully select merchandise with which we know our customers will be pleased. But, if upon viewing the merchandise, a product does not meet with your satisfaction, simply print the customer service form below, complete it, and return it within 30 days along with your package according to the return policies published on our order/return information page.

Please call the service center for a Return Authorization and instructions for where to ship the item (particularly large cages or crates), as some ship from and must be returned directly to the manufacturer's shipping center instead of us. Please call 877-511-8917 Monday through Friday 8:30am to 5:00pm.

Your credit card will be credited for any refund due you in approximately 14 days after the receipt of the merchandise. If you are requesting a replacement, you can expect it to be shipped within 3-5 days after your return is received. Items listed as BACK-ORDERED on your receipt have NOT been charged. They will be charged at time of shipping. Items listed as OUT OF STOCK have NOT been charged and must be re-ordered by our customer at a later date. We apologize for any inconveniences these might cause. DEFECTIVE merchandise will be replaced with identical product.

CANINE TRACKERS CANNOT take returns on special orders, personalized items, books, videos or CD's. Also, due to Federal law, we will not be able to accept returns on vaccines and prescription items.

Please click here (on our website) to download "Return Merchandize Authorization Form".

When we receive your return, we'll exchange it or refund the purchase price (less shipping and handling*), whichever you prefer. (Please allow 10-21 days for credit issue)

* Items which were shipped by free shipping will be charged normal shipping charges upon their return.
* Items shipped directly from the warehouse of a manufacturer (usually wire crates, car barriers and grooming tables and accessories), will incur a 25% restocking fee upon their return.


Alternate Business Names
Parajon Enterprizes, Parajon Enterprises

Map & Directions

Map & Directions

Address for Canine Trackers

495 Bellevue Avenue

Daly City, CA 94014

To | From


0 Locations

    Industry Comparison ChartX

    The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

    *Canine Trackers is in this range.


    Types of Complaints Handled by BBB

    BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

    • Advertising or Sales
    • Billing or Collection
    • Problems with Products or Services
    • Delivery
    • Guarantee or Warranty

    We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


    Additional Phone Numbers

    • (415) 889-0856

    Additional Web Addresses


    BBB Complaint Process

    Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


    Industry Tips for Pet Supplies & Foods - Retail


    What is BBB Advertising Review?

    BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


    What government actions does BBB report on?

    BBB reports on known significant government actions involving business' marketplace conduct.


    About BBB Business Review Content and Services

    Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


    Thank you for your feedback.

    Help us improve by taking our survey.


    BBB Customer Review Rating plus BBB Rating Overview

    BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

    Customer Review Experience Value
    Positive Review 5 points per review
    Neutral Review 3 points per review
    Negative Review 1 point per review

    BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

    BBB Letter Grade Scale

    BBB Rating Value
    A+ 5
    A 4.66
    A- 4.33
    B+ 4
    B 3.66
    B- 3.33
    C+ 3
    C 2.66
    C- 2.33
    D+ 2
    D 1.66
    D- 1.33
    F 1
    NR -----
    Star Rating scale

      Average Score
    5 stars 5.00
    4.5 stars 4.50-4.99
    4 stars 4.00-4.49
    3.5 stars 3.50-3.99
    3 stars 3.00-3.49
    2.5 stars 2.50-2.99
    2 stars 2.00-2.49
    1.5 stars 1.50-1.99
    1 star 0-1.49

    BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

    As a matter of policy, BBB does not endorse any product, service or business.

    BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

    BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


    What is a BBB Business Review?

    We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


    BBB Reporting Policy

    As a matter of policy, BBB does not endorse any product, service or business.

    BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

    BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.