Business ProfileforArmed Force Pest Control

I hired this company to perform extermination services for bed bugs. I was told by both the employees; ****** and *****, that heat treatment is the most effective means for treatment since there are no chemicals being used and that heat kills the bugs and the eggs immediately. I was charged $1,847.00 and put $600.00 deposit with the agreement of making five monthly payments for the remaining balance. On the morning of July 21st, the technician ***** arrived shortly after 9:00 in the morning. I opened the door to my residence allowing him access to plug in four heaters. I asked him if he was going to wear protective clothing and he stated "No. I am not touching anything or leaning up against anything." I did not pick up my mattress and box springs in order for them to be properly heat treated since I have a lower back issues and assumed that he would do so. He stated that I did an amazing job prepping the home and that he has only had to return to clients' homes on two separate occasions but that was because they did a poor job prepping. I returned the next day to complete a thorough cleaning as instructed. A male friend picked up the mattress and box springs to properly clean and the following day, he ended up with four large bites and welts. *** did not wear any protective clothing bc we were told that the heat would immediately kill them. I did not spend the evening at my home Friday and returned Saturday afternoon to finish cleaning. I finally laid down on Sunday morning at 4:30 and within 15 minutes, a large bedbug landed on my cheek. Sunday, I fogged the bedroom and living room and then returned Monday to repeat laundry and through cleaning. The owner of the company offered to return to the residence for a chemical treatment but I suggested to wait until early next week. The owner stated that the heat treatment takes **** days for the full results which was not what was told to me by her employee and contradicts what other exterminators have stated.