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BBB Accredited Business since

Stripe, Inc.

Phone: (888) 963-8955 185 Berry St. Suite 550, San Francisco, CA 94107 View Additional Email Addresses http://www.stripe.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers payment processing services for websites and mobile apps, payment tools built for developers.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Stripe, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Stripe, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 344 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

344 complaints closed with BBB in last 3 years | 147 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 98
Billing/Collection Issues 78
Delivery Issues 12
Guarantee/Warranty Issues 9
Problems with Product/Service 147
Total Closed Complaints 344

Additional Complaint Information

Stripe, Inc. came to BBB's attention in July 2012. A review of the company was done in August 2015. Complaints on file state that funds are held from consumers without any explanation as to why, and accounts are closed without explanation. Complaints also state that consumers have difficulty reaching the company.

BBB advises consumers read the company's Terms of Service fully, to understand what they are agreeing to. Specifically, Section C: Processing Card Transactions and Receiving Your Funds and Section D.License, Termination, and Other General Legal Terms.

Stripe, Inc., also advised BBB that the best way for customers to get ahold of Stripe is through email at support@stripe.com.

Customer Reviews Summary Read customer reviews

19 Customer Reviews on Stripe, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 19
Total Customer Reviews 19

Additional Information

BBB file opened: July 24, 2012 Business started: 04/13/2009 Business started locally: 04/13/2009 Business incorporated 04/13/2009 in DE
Type of Entity

Corporation

Business Management
Mr. Edwin Wee, User Ops
Contact Information
Customer Contact: Mr. Edwin Wee, User Ops
Number of Employees

512

Business Category

Payment Processing Service Mobile Apps

Service Area
This company provide services National and International.

Customer Review Rating plus BBB Rating Summary

Stripe, Inc. has received 3.68 out of 5 stars based on 19 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.