BBB Accredited Business since
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This company offers payment processing services for websites and mobile apps, payment tools built for developers.
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A BBB Accredited Business since
BBB has determined that Stripe, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Stripe, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 344 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||147|
|Total Closed Complaints||344|
Additional Complaint Information
Stripe, Inc. came to BBB's attention in July 2012. A review of the company was done in August 2015. Complaints on file state that funds are held from consumers without any explanation as to why, and accounts are closed without explanation. Complaints also state that consumers have difficulty reaching the company.
BBB advises consumers read the company's Terms of Service fully, to understand what they are agreeing to. Specifically, Section C: Processing Card Transactions and Receiving Your Funds and Section D.License, Termination, and Other General Legal Terms.
Stripe, Inc., also advised BBB that the best way for customers to get ahold of Stripe is through email at email@example.com.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||19|
Type of Entity
Business ManagementMr. Edwin Wee, User Ops
Number of Employees
Payment Processing Service Mobile Apps
Service AreaThis company provide services National and International.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview