BBB Accredited Business since

Merchant e-Solutions

Phone: (888) 288-2692 Fax: (509) 232-5625 View Additional Phone Numbers 3600 Bridge Pkwy Ste. 102, Redwood City, CA 94065 View Additional Email Addresses

Click for BBB Rating on Merchant e-Solutions

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This company offers an internet technology focused payments, providing a full-service payment platform for financial institutions, merchants and developers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Merchant e-Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Merchant e-Solutions. BBB of E. Washington, N. Idaho & Montana has the full report as that BBB handles all complaints for Merchant e-Solutions.

Additional Information

BBB file opened: February 22, 2007 Business started: 04/20/1999 Business started locally: 04/20/1999 Business incorporated 11/17/1999 in DE
Type of Entity


Business Management
Mr. Stephen R. Prince, Operations Manager Mr. Steven Sparks, Customer Service
Contact Information
Principal: Mr. Stephen R. Prince, Operations Manager
Customer Contact: Mr. Steven Sparks, Customer Service
Number of Employees


Business Category

Payment Processing Service Online Payments Credit Card Processing Service Credit Card - Merchant Services Point of Sale Systems

Service Area
This business service area covers: New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis

Additional Locations

  • 3600 Bridge Pkwy Ste. 102

    Redwood City, CA 94065 (866) 663-6132 (888) 288-2692


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Merchant e-Solutions
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)