BBB Accredited Business sinceAdditional Locations
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This company offers online payment service that allows you to pay mortgage, auto, education loan, and utility bills using a credit or debit card.
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A BBB Accredited Business since
BBB has determined that ChargeSmart.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for ChargeSmart.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 28 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||8|
|Total Closed Complaints||28|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. Jake Cunningham, VP Product Development, Mr. Dana Brooks, Manager, Operations
Number of Employees
Payment Processing Service
Method(s) of PaymentVisa, MasterCard and Discover for all categories. American Express is also accepted for Utility payments
Refund and Exchange PolicyCompletion of a payment transaction is contingent upon both the authorization of payment by the applicable credit card company and acceptance of the payment by the relevant mortgage, auto, education lender or utility company. In the event that the payment is unable to be processed, ChargeSmart™ will attempt to notify the consumer at least once using the contact information they have provided. In these instances, the credit or debit card payment can be refunded. For all other cases, where the credit card was accepted and the mortgage, auto, education lender or utility company accepted payment, there are no refunds.
Service AreaArea Business Services: Nationally
Alternate Business NamesChargeSmart Tio.com
Products & Services
Safely and conveniently pay all your monthly bills from one place, using your credit or debit card. Log in to use your safe and encrypted stored payment methods, or set up automatic payment schedules to avoid missing due dates.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview