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This business is not BBB accredited.

Tech Eyes, Inc.

Additional Locations

Phone: (888) 336-9555 1250 Pine Street, Walnut Creek, CA 94596 http://www.techeyes.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

TECH EYES is a worldwide marketplace for the most innovative optic devices. TechEyes.com provides detailed description about carrying merchandise and offers the most competitive prices on the market.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Tech Eyes, Inc. include:

  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Tech Eyes, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Tech Eyes, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: December 23, 2013 Business started: 02/23/2012 Business started locally: 02/23/2012 Business incorporated 02/23/2012 in CA
Type of Entity

Corporation

Business Management
George Smith, VP
Contact Information
Customer Contact: George Smith, VP
Number of Employees

12

Business Category

Optical Imaging Equipment & Systems Night Vision Equipment Sporting Goods - Retail

Refund and Exchange Policy
Returns and Exchange Policy


Tech Eyes has assembled a step-by-step program in order to ensure the simplest and most convenient method per Return and Exchange procedure. Please follow the following guidelines in order to resolve your criteria. Tech Eyes return procedure may only be completed with RMA (Return Merchandise Authorization) Form that is only active for 15 days from the date of submission. Tech Eyes is not responsible for any shipping charges incurred in returning the merchandise to us or for any shipping charges associated with your new order.
1) Go to www.techeyes/returns and fill out required spaces. You may also email returns@techeyes.com or call us in order to request a return. If by email, please make sure to include order number and reason for return.
2) Tech Eyes will work directly with manufacturers and obtain an RMA (Return Merchandise Authorization) number per your request.
3) Tech Eyes will contact back via email or phone call providing an RMA number within same or next day. Do note, if a return is sent without an RMA number back to the manufacturer it will be sent back as it is or lost.



Packaging Instructions
1) Place the product within its original colored box/soft case/hard case with all original accessories.
2) Include your receipt (packing slip) along with a short statement indicating your name, address, contact information, and reason per return.
3) Pack the device securely.
4) Indicate/write RMA number around the package.
5) Insure and ship (using a good carrier such as FedEx, UPS, or USPS) to the address Tech Eyes will provide you with.
6) Turn around estimation depends on the manufacturer. On average it's between 1-3 weeks.

--Please make sure to ship directly to the manufacturer and NOT to Tech Eyes in order to avoid any delays or additional expenses. Please don't hesitate to contact us at any point for any directions and assistance. Our Customers Support Departments are waiting to support you per any avenue.

Order Cancellation Policy
Tech Eyes focuses primarily on customer service. We are dedicated for superior customer support in order to provide simplest, quickest, informative, and most enjoyable shopping experience. Most orders ships within 24 hours from our warehouse in Walnut Creek, CA or are dropped shipped from our manufacturers. It is very essential that you contact us to cancel your order, before is process or shipped. For any further questions in regards to cancelation policy please contact us:
Phone: (888) 336-9555
Email: support@techeyes.com
Exchange Policy
If you are not fully satisfied with your product within 15 days of receiving, you can return or exchange your purchase. Please follow Return & Exchange Policy for guidelines.
Tech Eyes reserves the right to charge restocking fee on any returns of opened, damaged, and used products. Tech Eyes reserves the rights to refuse any returns received in an opened condition. Tech Eyes reserves the rights to charge additional fees if anything is missing or advised from manufacturer. Some processing fees may apply to cover credit card fees only associated with returns.
Refund Policy
Returns may only be obtained until RMA has been received and evaluated by manufacturer. Please follow Return Policy for further instructions. Refund is subject to condition and value of product.

Restocking Fee
If product is returned after 15 days from the moment of receiving, it is a subject for 10% restocking fee. If product was damaged after receiving, Tech Eyes may charge an additional damage fee. Please see Return & Exchange Policy for further instructions or call/email Tech Eyes for information about returns.

Order Cancellation Policy
Tech Eyes focuses primarily on customer service. We are dedicated for superior customer support in order to provide simplest, quickest, informative, and most enjoyable shopping experience. Most orders ships within 24 hours from our warehouse in Walnut Creek, CA or are dropped shipped from our manufacturers. It is very essential that you contact us to cancel your order, before is process or shipped. For any further questions in regards to cancelation policy please contact us:
Phone: (888) 336-9555
Email: support@techeyes.com
Service Area
This business service area covers: Worldwide.
Products & Services

www.TECHEYES.com offers high-presition optical devices such as night vision, thermal imaging systems and daytime optics at the most competitive prices with outstanding knowledgable customer service.


Customer Review Rating plus BBB Rating Summary

Tech Eyes, Inc. has received 2.32 out of 5 stars based on 3 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.