BBB Business Review

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This Business is not BBB Accredited

Twitter, Inc.

(415) 222-96701355 Market St. STE 900, San FranciscoCA 94107http://www.twitter.com

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Description

This company offers social networking services.

BBB Accreditation

Twitter, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Twitter, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 127 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

127 complaints closed with BBB in last 3 years | 43 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues4
Guarantee / Warranty Issues1
Problems with Product / Service117
Delivery Issues0
Total Closed Complaints 127

Additional Complaint Information

Twitter suggests submitting a support request prior to filing a complaint. A Twitter user can do this at http://support.twitter.com/forms.

If filing a complaint, in order to get the quickest response, include the following information in your complaint:

1. The username of the Twitter account(s) involved in the complaint.

2. The email address associated with that account(s).

3. The ticket number(s) of the help request previously sent to Twitter Support regarding the current issue.

Without the above listed information Twitter is unable to help and it will take longer to address your concerns.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Twitter, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 06/02/2009Business started: 03/01/2006
Contact Information
Principal: Del Harvey (Customer Relations)Mr Dick Costolo (CEO)Mr Jack Dorsey (Founder/ Executive Chairman) Ben Lee (Support Trust and Safety Legal Department)Mr Biz Stone (Founder/ Creative Director)Mr Evan Williams (Founder/ Director)
Business Category

Online Social Media/Networking

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.