BBB Accredited Business since
Phone: (415) 580-6400 303 2nd St South Tower, Suite 600, San Francisco, CA 94107 View Additional Web Addresses
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This company offers: RockYou runs in-game video ad platforms for premium brands, connecting them to 75 million+ users. RockYou applies its proprietary technology as a social game developer to run the monetized ad platforms for games, so advertisers can reach highly engaged consumers and game developers can monetize their entire player base.
This company is a membership based service where members compete in games that award prizes.
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A BBB Accredited Business since
BBB has determined that Rockyou, Inc. (Headquarters) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Rockyou, Inc. (Headquarters) include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 126 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||65|
|Total Closed Complaints||126|
Additional Complaint Information
RockYou, Inc. came to BBB's attention in January 2010. A review of this company was done in June 2015. Complaint's on file state that money and prizes are won but never received.
RockYou, Inc. was notified in writing and asked to address the above issues regarding money and prices not being received. BBB also requested the company explain the process consumers must take in order to receive their money and prizes, the turnaround time when a consumer wins a prize, and if this information is clearly stated in their terms of service. RockYou, Inc. responded with the following:
With regards to our Bingo by Ryzing game, which awards sweepstake winnings to players. We have to follow strict guidelines and must obtain all identification verification before proceeding. We strive to have a response time within 4-6 weeks. We have clear instructions during the sweepstakes redemption process as well as in our FAQ section:
Our terms of service:
BBB was also notified that Rockyou acquired Pureplay on May 27, 2015.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMs. Jenny Huang, Complaint Contact Ms. Maria Lumanog-Guinto, Manager Mr. Eugene Soriano, Manager
Number of Employees
Online Social Media/Networking Mobile Apps Advertising - Outdoor Video Games - Wholesale & Manufacturers Internet Gaming
This business service area covers: Worldwide
This business service area covers: New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis.
Alternate Business NamesBingo by Ryzing, Westbound, Zoo World1, Explorers: Skull Island Kitchen Scramble, Kingdoms of Camelot, Dragons of Atlantis, Gardens of Time Millionaire City, Army Attack, Glory of Rome, Zombie Lane, Crazy Penguin Wars Pureplay.com Rockyou Inc. Rockyou Poker, Zoo World2, Brightwood Adventures Shipwrecked, Gold Rush, Volcano Island, Edgeworld, Bingo Blingo, The Godfather: Five Families, City Girl Life, Words of Wonder, War of Nations www.pureplay.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview