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BBB Accredited Business since

MerchantCircle

Phone: (925) 983-3400 12667 Alcosta Blvd STE 200, San Ramon, CA 94583 View Additional Email Addresses http://www.merchantcircle.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers online networking.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that MerchantCircle meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MerchantCircle include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 40 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

40 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 12
Billing/Collection Issues 8
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 18
Total Closed Complaints 40

Additional Complaint Information

MerchantCircle came to BBB's attention in August 2008. A review of the company was done in April 2015. Complaints on file with BBB state that the company list incorrect information about a business on their website, in some cases the listing contains personal information. The business then wants the information removed.

Complaints also state that consumers have difficulty reaching customer service for assistance. The company does respond to the complaints by requesting the URL to the listing so that the listing can be corrected or removed.
BBB suggests that consumers review the company's website, support/help desk, http://merchantcircle.desk.com/ for more information on how to edit your business information and remove an incorrect business listing.


Customer Reviews Summary Read customer reviews

0 Customer Reviews on MerchantCircle
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 18, 2008 Business started: 09/28/2004 Business started locally: 09/28/2004
Type of Entity

Corporation

Business Management
Mr. David Ramirez, Director-Legal Mr. Carrega Pablo, Manager
Contact Information
Principal: Mr. David Ramirez, Director-Legal
Number of Employees

30

Business Category

Online Social Media/Networking

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.