BBB Accredited Business since
Phone: (650) 543-4800 1601 Willow Rd, Menlo Park, CA 94025
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This company offers social networking services.
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A BBB Accredited Business since
BBB has determined that Facebook meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Facebook include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3454 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2408|
|Total Closed Complaints||3454|
Additional Complaint Information
In an effort to get concerns resolved in a timely manner BBB recommends before filing a complaint here reviewing the links below for a possible resolution.
Page Name Change - https://www.facebook.com/help/271607792873806
Lost access to Page - https://www.facebook.com/help/221819491164051
Page Merge Request - https://www.facebook.com/help/249601088403018
Profile to Page conversion - https://www.facebook.com/help/116067818477568
Username change: https://www.facebook.com/help/203523569682738
Claim an unowned Page for your business: https://www.facebook.com/help/168172433243582
Scams and Blocked Features:
Blocked From Site: https://www.facebook.com/help/contact/244560538958131
Blocked From Posting: https://www.facebook.com/help/116393198446749
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||94|
Type of Entity
Business ManagementMr. Mark Zuckerberg, CEO Zanique Albert, Consumer Disputes Mr. Sam McFarland, Manager
Number of Employees
Online Social Media/Networking
Alternate Business NamesFacebook, Inc. FB FB.com
When filing a complaint please be sure to include your facebook login and the email address connected to your facebook account.
The link below provides information to consumers if an account has been hacked or where you can post information on possible scams.
If you are filing a complaint regarding harassment, bullying or offensive content, Facebook asks that you provide the following information: the web address to the page on Facebook containing the offending content, a brief description of its context and nature, exact quote of the offensive text including the time and date posted (if applicable), the exact name of the person responsible and the web address to that person's Facebook profile page or search listing. For complaints concerning trouble accessing your account or reporting another account as an imposter, please provide as much of the following as possible: full name as listed on the Facebook account, date of birth listed on the account, email address originally associated with the account and a link to the account on Facebook.
Facebook also states that they cannot take complaints concerning issues related to third party applications and games or issues related to timeline. For issues related to third party applications & games customers need to contact the developer of the application or game and for issues related to timeline customers should go to https://www.facebook.com/help/contact_us.php?id=235841249796277.
If you've received a message saying that you're a winner of a Facebook lottery or that you've won money from Facebook, don't respond to it.
These messages are part of a scam. The messages could come from a profile claiming to represent Facebook or an account impersonating someone you know. The people behind these scams may try to get you to provide account log-in information, personal information or a copy of a government issued ID. They may also ask you to send an advance fee to claim your prize money.
To report issues to Facebook, please follow the link below.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview