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BBB Accredited Business since

Facebook

Phone: (650) 543-4800 1601 Willow Rd, Menlo Park, CA 94025 http://www.facebook.com

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BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers social networking services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Facebook meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Facebook include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3454 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3454 complaints closed with BBB in last 3 years | 2402 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 374
Billing/Collection Issues 492
Delivery Issues 57
Guarantee/Warranty Issues 123
Problems with Product/Service 2408
Total Closed Complaints 3454

Additional Complaint Information


In an effort to get concerns resolved in a timely manner BBB recommends before filing a complaint here reviewing the links below for a possible resolution.

Page Name Change - https://www.facebook.com/help/271607792873806
Lost access to Page - https://www.facebook.com/help/221819491164051
Page Merge Request - https://www.facebook.com/help/249601088403018
Profile to Page conversion - https://www.facebook.com/help/116067818477568
Username change: https://www.facebook.com/help/203523569682738
Claim an unowned Page for your business: https://www.facebook.com/help/168172433243582

Scams and Blocked Features:

Link Blocked From Site: https://www.facebook.com/help/contact/244560538958131
Blocked From Posting: https://www.facebook.com/help/116393198446749
Scams: https://www.facebook.com/help/1674717642789671


Customer Reviews Summary Read customer reviews

94 Customer Reviews on Facebook
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 6
Negative Experience 87
Total Customer Reviews 94

Additional Information

BBB file opened: February 01, 2012 Business started: 02/04/2004 Business started locally: 02/04/2004 Business incorporated 12/15/2004 in CA
Type of Entity

Corporation

Business Management
Mr. Mark Zuckerberg, CEO Zanique Albert, Consumer Disputes Mr. Sam McFarland, Manager
Contact Information
Principal: Mr. Mark Zuckerberg, CEO
Number of Employees

3,500

Business Category

Online Social Media/Networking

Alternate Business Names
Facebook, Inc. FB FB.com
Additional Information

When filing a complaint please be sure to include your facebook login and the email address connected to your facebook account.

The link below provides information to consumers if an account has been hacked or where you can post information on possible scams.

https://www.facebook.com/help/149190625213449




If you are filing a complaint regarding harassment, bullying or offensive content, Facebook asks that you provide the following information: the web address to the page on Facebook containing the offending content, a brief description of its context and nature, exact quote of the offensive text including the time and date posted (if applicable), the exact name of the person responsible and the web address to that person's Facebook profile page or search listing. For complaints concerning trouble accessing your account or reporting another account as an imposter, please provide as much of the following as possible: full name as listed on the Facebook account, date of birth listed on the account, email address originally associated with the account and a link to the account on Facebook.

Facebook also states that they cannot take complaints concerning issues related to third party applications and games or issues related to timeline. For issues related to third party applications & games customers need to contact the developer of the application or game and for issues related to timeline customers should go to https://www.facebook.com/help/contact_us.php?id=235841249796277.
If you've received a message saying that you're a winner of a Facebook lottery or that you've won money from Facebook, don't respond to it.

These messages are part of a scam. The messages could come from a profile claiming to represent Facebook or an account impersonating someone you know. The people behind these scams may try to get you to provide account log-in information, personal information or a copy of a government issued ID. They may also ask you to send an advance fee to claim your prize money.

To report issues to Facebook, please follow the link below.

https://www.facebook.com/help/199655413426788




Customer Review Rating plus BBB Rating Summary

Facebook has received 3.74 out of 5 stars based on 94 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.