BBB Business Review

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This business is not BBB accredited.

Eventbrite, Inc.

Phone: (800) 350-8850 Fax: (888) 227-9643 View Additional Phone Numbers 155 5th St # 7, San Francisco, CA 94103

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers an online event registration service for event holders at

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 38 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 9
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 62
Total Closed Complaints 83

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Eventbrite, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: November 08, 2005 Business started: 05/01/2003 Business started locally: 05/01/2003 Business incorporated 10/26/2009 in DE
Type of Entity


Business Management
Ms. Julia Hartz, President Mr. Kevin Hartz, CEO Ms. Dana Kilian, VP of Customer Service
Contact Information
Principal: Ms. Julia Hartz, President
Number of Employees


Business Category

Online Event Registration

Additional Information

BBB’s file for Eventbrite, Inc. was opened on August 23, 2012. A review of the company’s complaints was done in June 2016. Complaints concern consumers unable to receive requested refunds.
BBB advises consumers that Eventbrite is a self-service ticketing platform allowing event organizers to manage ticketing & registration for their events, this also includes determining their own refund policy.
Prior to purchasing tickets, consumers should review event listings for refund information and go the “going to an event” section located under Help tab.

Customer Review Rating plus BBB Rating Summary

Eventbrite, Inc. has received 3.45 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.