Business ProfileforVital Records Control

In 2023, without our knowledge or consent, Vital Records Control (VRC) took possession of the archive documents we had stored with Corporate Records Management (CRM), with whom we had a valid 2-year contract, dated 01/25/2021, which automatically renews for one-year terms, absent a 60-day notice of non-renewal. We have never given such notice, so we believe that contract remains effective. We do not have a contract in place with VRC.On 5/31/23, VRC began invoicing us for storing our records. It was only after our inquiry that VRC acknowledged it had taken custody of our stored records. Soon thereafter, VRC began charging us for BOTH an increase in storage cost per cubic foot (CF), and for a substantial increase in stored volume. To be clear, we have added nothing to our stored archives during this time.VRC invoicing through 7/31/23 indicated our stored volume at various amounts up to ***** CF, all arbitrarily larger than our ***** CF volume with CRM. VRCs 8/31/23 invoice then reflected a volume of ***** CF, despite no additions to our volume. Not only did VRC not advise or consult with us in advance about the change in volume calculation, it appears contrary to industry-established volumes for the boxes we have stored. Further, VRC began charging us 44 cents/CF, an arbitrary increase over our 39 cents/CF rate with CRM. These unauthorized changes increased our total monthly charge from $1,675 to $2,171, for a 30% increase. A memo with VRCs 10/31/23 invoice states, The rate changes and/or account minimum do not apply to accounts under a VRC agreement with different terms. If your account is not on a VRC agreement, please contact us and we are happy to work with you on an updated agreement. We have proposed a path to resolution, but VRC has stopped communicating with us. In a good-faith attempt to avoid delinquency on our account, we have paid the 3 most recent VRC invoices at the ****contracted volume and rates.