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Find a Location

San Francisco Chronicle has 1 locations, listed below.

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    Business ProfileforSan Francisco Chronicle

    Newspaper

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 14 Customer Reviews

    Customer Complaints

    39 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    The Chronicle is Northern California's leading news and information source. We offer home delivery of the print newspaper in the 9 Bay Area counties, digital subscriptions and advertising services.

    Business Details

    Location of This Business
    901 Mission St, San Francisco, CA 94103-2905
    BBB File Opened:
    1/1/1978
    Years in Business:
    161
    Business Started:
    1/1/1863
    Business Started Locally:
    1/1/1863
    Type of Entity:
    Corporation
    Number of Employees:
    351
    Alternate Business Name
    • SF Chronicle
    Business Management
    • Mr. Jeffrey M. Johnson, Publisher
    • Ms. Juliette Mitchell, Customer Service Manager
    Contact Information

    Principal

    • Mr. Jeffrey M. Johnson, Publisher

    Customer Contact

    • Ms. Juliette Mitchell, Customer Service Manager
    Additional Contact Information

    Fax Numbers

    • (415) 543-4816
      Other Fax

    Phone Numbers

    Customer Complaints

    39 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/15/2024

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    The San Francisco Chronicle has been charging a credit card of mine (***** Fargo) for many years for a subscription to the newspaper - whether paper or digital I do not know. While I probably unintentionally signed up for something (I am guessing on a market stall which the paper operates where you get a free newspaper) and gave them information, I have been trying to CANCEL this many many times -- both by phone and on line. No success whatsoever. It is so difficult, it seems to be intentional on the part of the newspaper.So the "Reference Number" on the credit card statement is 2449398E0TPE8AWWR, the description is SUBSCRIPT WWW.SFCHONIC CA, and the current amount is $29.96. I believe the amount has gone up several times.I have made one more effort today by filling in an online Contact Us form with the newspaper and it was responded with an accepted message.I regard this whole thing as fraudulent, and I asked for a six month refund.I am praying (!) that this time they will Cancel as requested - but not holding my breath. I see several other complaints of this kind with the Better Business Bureau.Thank you for being there!

    Customer Reviews

    14 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Helen C

    1 star

    12/15/2023

    ***** In November 23 I thought I was taking advantage of a 40% off Sunday only delivery with the SF Chronicle! They charge my account twice a day apart, then 13 days later they charged $72, extending my delivery to June 8th!! I called & spoke to an irate person name *******, refusing to refund my money, finally she transferred me to her supervisor, who again refused to reimburse my unauthorized charges. Finally, I threatened to go to my bank **** agreed to reimburse $72. Furthermore, out of the 4 weeks Ive only received 1 paper delivery!!! Do not subscribe to the SF Chronicle, they are barely surviving due to people now getting news over the web. They are desperate & cheating people.

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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