Continental Express Inc.

Find out more about Continental Express Inc.:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Business Management Additional Locations and Phone Numbers Licensing Customer Complaint History

Government Actions Advertising Review BBB Copyright and Reporting Policy

BBB Accreditation

BBB Rating for Continental Express Inc.

Based on BBB files, Continental Express Inc. has a BBB Rating of F on a scale from A+ to F.

• Length of time business has been operating.
• 138 complaints filed against business
• Failure to respond to 19 complaints filed against business.
• 6 complaints filed against business that were not resolved.
• Business has failed to resolve underlying cause(s) of a pattern of complaints.
• One serious complaint filed against business.

Click here for an explanation of BBB Ratings

We have identified a pattern of complaints concerning billing, customer service and damage to items. Complaints processed by the BBB claim that 1) Items are delivered damaged 2) Customers claim being over charged for time spent on moves and packing materials 3) Customers are unable to speak to company management concerning their issues.

In most cases complaints sent to the BBB have been resolved

In June, 2008 Continental Express informed the BBB that they are taking steps to try and decrease the number of complaints. They state they are 1) adding more specific information regarding packing material charges to their confirmation email. And to include prices for all packing materials to their web site. 2) Extending their training process to all field employees on the importance of exercising efficient and safe work as well as professional packing and wrapping. 3) They try to handle every phone call and letter they receive in a timely manner.

On August 6, 2009 a review was done on this company's complaints and it appears that the pattern being reported still exists.

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

Products and Services of Continental Express Inc.

This company offers Moving & Storage Services.

Business Management

Additional company management personnel include:

Mr. Asaf Oved - Owner

Additional Locations and Phone Numbers

Licensing for Continental Express Inc.

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Federal Motor Carrier Safety Administration
201 Mission St Ste 2100
San Francisco, CA 94105-1838
(800) 832-5660
http://safer.fmcsa.dot.gov/CompanySnapshot.aspx

US Gov. Transportation Dept.
400 Seventh St., Sw. Room 10405
Washington, DC 20590-0001
(202) 366-2220
www.dot.gov

BBB records show a license number of 1498731 for this company, issued by US Gov. Transportation Dept.. Their web address is www.dot.gov.

BBB records show a license number of 1498731 for this company, issued by Federal Motor Carrier Safety Administration. Their web address is http://safer.fmcsa.dot.gov/CompanySnapshot.aspx.

BBB records show a license number of MTR0190272 for this company.

Customer Complaint History for Continental Express Inc.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 138 complaints about Continental Express Inc. in the last 36 months, our standard reporting period. Of the total of 138 complaints closed in 36 months, 60 were closed in the last year.

Government Actions

BBB has no information regarding government actions at this time.

Advertising Review

BBB has no information regarding advertising review at this time.

BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Continental Express Inc., please let them know that you contacted BBB for a BBB Reliability Report.

ID: 192325
Report as of November 8, 2009 00:57
Copyright^© 2009 Better Business Bureau