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            Business ProfileCareful Moving and Storage

            Moving Companies
            BBB accredited business

            Contact Information

            812 Donahue St

            Santa Rosa, CA 95401-5434

            Visit Website
            Email this Business
            (707) 528-0328

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/27/2010

            Years in Business: 47

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Careful Moving and Storage offers intrastate and interstate moving and storage services.

            Business Details

            Location of This Business
            812 Donahue St, Santa Rosa, CA 95401-5434
            Email this Business
            BBB File Opened:
            1/1/1987
            Years in Business:
            47
            Business Started:
            11/1/1976
            Business Started Locally:
            11/1/1976
            Business Incorporated:
            1/24/2011
            Accredited Since:
            5/27/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of USDOT 1803378 for this business, issued by Federal Motor Carrier Safety Administration. The expiration date of this license is 5/31/2024.

            These agencies may include:

            Federal Motor Carrier Safety Administration

            1325 J St Ste 1540

            Sacramento CA 95814

            (800) 832-5660

            http://safer.fmcsa.dot.gov/CompanySnapshot.aspx

            BBB records show a license number of 190466 for this business, issued by California Public Utilities Commission. The expiration date of this license is 5/31/2024.

            These agencies may include:

            California Public Utilities Commission

            505 Van Ness Ave 2nd Fl

            San Francisco CA 94102

            (415) 703-2782

            Fax: (415) 7031758

            http://consumers.cpuc.ca.gov/default.aspx

            Type of Entity:
            Corporation
            Number of Employees:
            12
            Business Management
            • Mr. Kevin Miskelly, Director of Marketing and Sales
            • Mr. Erik Lund, Partner
            • Mr. Jack Harding, Manager
            Contact Information

            Principal

            • Mr. Erik Lund, Partner

            Customer Contact

            • Mr. Jack Harding, Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/14/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            We hired Careful Moving and Storage to load our moving truck on 4/24/2021. They had previously moved some items from our home and put them in storage and brought those items back and loaded them onto the moving truck on 4/23/2021. For some reason the movers installed the bulkhead divide in the center of the truck, and continued to load the rest of our items on 4/24, thus leaving significant dead space. We weren't aware of this until after the movers left on 4/24, saying they could not not fit all of our items on the truck. I thought I hadn't bought a big enough truck. My son climbed ** in the truck and documented the large amount of dead space in the center of the truck that was the reason that our items didn't fit. After many frantic calls to Careful Moving they unpacked and repacked the truck on 4/26, however they did not pack the truck well, causing the documented damage to the items. We provided many tie downs and blankets that were not used to protect and secure our furniture.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Antonio B

            03/10/2023

            DO NOT USE THIS COMPANY. We are very disappointed with our experience working with this company and the dishonest and unprofessional sales rep that facilitated our service.Their sales **** **** grossly underestimated the amount of time and number of people it would take to complete the job. And, more egregiously, after weeks of not returning my call and instead of owning his mistake, he 1) refused to refund us for the additional time it took, and 2) accused my partner of lying about the number of rooms that had to be moved despite knowing we were moving 30 minutes away (in other words, the entire house needed to go) and having gone out and surveyed the property himself. I suggest never doing business with Careful Moving or anyone affiliated with this company. If you choose to do so, all I have to say is be "Careful".

            Local BBB

            BBB serving the San Francisco Bay Area and Northern Coastal California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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