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Consumer Complaints

BBB Accredited Business since 04/27/2011

PSI Seminars

Phone: (650) 553-4343Fax: (650) 553-4999

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Customer Complaints Summary

6 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues1
Problems with Product / Service3
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints6

Complaint Breakdown by Resolution

Complaint Resolution Log (6)BBB Closure Definitions
04/11/2014Problems with Product / Service | Read Complaint Details

Additional Notes

Complaint: I paid for the basic seminar $499, I have email correct dance saying I'd receive a $450 refund within 6 weeks, which has now passed.
My emails and phone calls are not being responded to. I simply want the refund the promised.

Initial Business Response
Our records indicate that on 11/21/2013 ***** paid $395 to attend our Basic Seminar. Our refund policy indicates that "tuition is refundable , less a $50 processing fee" in the event that no value is received from the seminar. A refund check (ck#XXXXX) for $345 is being mailed out to ***** today. Thank you for your patience while we processed your request.

PSI Seminars

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

12/12/2013Billing / Collection Issues | Read Complaint Details

Additional Notes

Complaint Category: Failure to correct billing errors

Complaint: I canceled my seminar with PSI before the seminar for a reimbursement of my charge. They are ignoring paying me back.
On 8/24 I had followed up on a phone conversation with a ******** ******, who works with PSI, through email about canceling my registration with their seminar. She responded to me saying that it would take from 4-6 weeks for a check from their main office to get back to me. After 6 weeks I had called ********s cell phone multiple times and never had a response of any sort. Frustrated, I called their main office to attempt to settle my issue and they called ******** to contact me to resolve it. Ten minutes after talking with the main office ******** finally gets back to me to apologize saying that she had sent the main office a fax of my cancellation and they she did not know that the did not even receive it. She then said she would send it later on that day. That night I call her back and have to remind her to send it in and I tell her to verify that they had received it. She then tells me that they will be expediting my process and it would be back to me on 10/25. On 10/25 I called her again and she then told me it would be in to me by 10/29. I am very upset with this whole experience. The signup with the seminar had a "guarantee" of reimbursement of you change your mind prior to the event. I cancelled on 8/19. It is now 11/1. They have had my money for 73 days now. If I don't get outside help like the BBC, I know I will NEVER get my money back. Please address this issue and get back to me. This experience would make anyone feel absolutely disgusted.

Thank you.

Initial Business Response
A record of the original paperwork for this refund request was not found. Once notification was received from the BBB we contacted the involved office and had the paperwork resubmitted. A check refunding this customer in full was sent to him on November 14th.

Signed contract on file with Customer's signature (indicating acceptance of our refund policy) states:"Tuition is non-refundable unless in accordance with the following listed conditions: I understand that my tuition is refundable, less a $50 administrative fee, only if a request is made in writing no later than 48 hours after completion of the Basic Seminar for those attending all consecutive sessions."

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

02/04/2013Problems with Product / Service
04/30/2012Problems with Product / Service
12/06/2011Advertising / Sales Issues
09/21/2011Advertising / Sales Issues

Industry Comparison| Chart

Motivational & Self Improvement Training, Lecture & Seminar Bureaus, Educational Consultants


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