BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

First California Mortgage Company

Phone: (877) 885-3262 Fax: (707) 665-0651 View Additional Phone Numbers 1435 N McDowell Blvd Ste 300, Petaluma, CA 94954 View Additional Email Addresses http://www.firstcal.net


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This company offers mortgage brokers for loan programs. This business service area covers New York, Los Angeles, Chicago, Houston, Philadelphia, Phoenix, San Antonio, San Diego, Dallas, San Jose, Jacksonville, Indianapolis, San Francisco, Austin, Columbus, Fort Worth, Charlotte, Detroit, El Paso, Memphis


BBB Accreditation

A BBB Accredited Business since

BBB has determined that First California Mortgage Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for First California Mortgage Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 2
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on First California Mortgage Company
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 01, 2006 Business started: 02/02/1988 Business started locally: 02/02/1988 Business incorporated 12/20/2002 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
http://www.dbo.ca.gov/fsd/licensees/default.asp?flag=1&srchtyp=contains&licstatus=active&busname=&id=
Phone Number: (866) 275-2677
Natalie.Rios@dbo.ca.gov
The number is 6054270.

Type of Entity

Corporation

Business Management
Ms. Carly Thomas Ms. Shannon Furr, HR Director Mr. Christopher Hart Ms. Kat Hollowell, Marketing Director
Contact Information
Principal: Ms. Carly Thomas
Number of Employees

199

Business Category

Mortgage Brokers Real Estate Real Estate Loans

Alternate Business Names
First Cal

Customer Review Rating plus BBB Rating Summary

First California Mortgage Company has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.