BBB Accredited Business since 01/01/2004
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This company offers US outbound online money transfer service to friends and family members.
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A BBB Accredited Business since 01/01/2004
BBB has determined that Xoom Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Xoom Corporation's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 195 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||27|
|Billing / Collection Issues||35|
|Guarantee / Warranty Issues||6|
|Problems with Product / Service||93|
|Total Closed Complaints||195|
Additional Complaint Information
Complaints on file with BBB state that consumers observe unauthorized transactions from their Xoom accounts. Consumers also state there are delays in refunds from the company.
BBB suggests that consumers read the company's user agreement located at www.xoom.com/user-agreement. Section 1. Consumer Fraud Alert and Section 9 paragraph c. Cancellation and Refunds.
Customer Reviews Summary Read customer reviews
4 Customer Reviews Customer Reviews on Xoom Corporation
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Department of Business Oversight
1515 K Street Suite 200
Sacramento, CA 95814
BBB records show a license number of 2228 for this company, issued by Department of Business Oversight. Their web address is http://www.dbo.ca.gov.
Type of Entity
Incorporated: November 2012, DE
Contact InformationPrincipal: Mr. Frank Walter (VP of Customer Operations)Ms. Liz Coleman (Customer Service)
Number of Employees
Money Orders & Transfers, Financial Services, Currency Exchange
Alternate Business NamesXoom.com, Xoom, Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview