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BBB Business Review

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BBB Accredited Business since

Xoom Corporation

Phone: (415) 777-4800 Fax: (415) 777-8690 View Additional Phone Numbers 425 Market St Fl 12, San Francisco, CA 94105 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


This company offers US outbound online money transfer service to friends and family members.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Xoom Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

175 complaints closed with BBB in last 3 years | 51 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 40
Billing/Collection Issues 21
Delivery Issues 13
Guarantee/Warranty Issues 2
Problems with Product/Service 99
Total Closed Complaints 175

Customer Reviews Summary Read customer reviews

16 Customer Reviews on Xoom Corporation
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 12
Total Customer Reviews 16

Additional Information

BBB file opened: June 01, 2001 Business started: 05/01/2001 Business started locally: 05/01/2001 Business incorporated 10/10/2012 in DE
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Business Oversight
1515 K Street Suite 200, Sacramento CA 95814
Phone Number: (866) 275-2677
The number is 2228.

Type of Entity


Business Management
Mr. Frank Walter, VP of Customer Operations Ms. Liz Coleman, Customer Service
Contact Information
Principal: Mr. Frank Walter, VP of Customer Operations
Number of Employees


Business Category

Money Orders & Transfers Financial Services Currency Exchange

Service Area
Alternate Business Names
Xoom, Inc

Customer Review Rating plus BBB Rating Summary

Xoom Corporation has received 3.97 out of 5 stars based on 16 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.