BBB Accredited Business since

Barbizon School Of San Francisco, Inc.

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Phone: (415) 391-4254 Fax: (415) 704-3384 View Additional Phone Numbers 420 Sutter St, San Francisco, CA 94108 http://www.barbizon.tv


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Description

This company offers modeling, acting and personal development programs, including alternative high school programs, English as a second language, and a community outreach program.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Barbizon School Of San Francisco, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Barbizon School Of San Francisco, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 38 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

38 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 28
Total Closed Complaints 38

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Barbizon School Of San Francisco, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: March 01, 1985 Business started: 08/01/1977 Business started locally: 08/01/1977 Business incorporated 08/01/1977 in CA
Type of Entity

Corporation

Business Management
Mr. Larry Lionetti, President/CEO Laura Bernadette, Manager Ms. Lena Lionetti, Vice President
Contact Information
Principal: Mr. Larry Lionetti, President/CEO
Customer Contact: Ms. Lena Lionetti, Vice President
Number of Employees

100

Business Category

Modeling Schools

Service Area
This business service area covers Nationwide.
Industry Tips
Entertainment/Performing Arts Industries

Customer Review Rating plus BBB Rating Summary

Barbizon School Of San Francisco, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/27/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have tried to get into contact with someone in regards to canceling my contract and no one returns my calls and have asked I be refunded for services never rendered and yet still being charged on my debit card which I put a claim with my bank. They claim that you can be discovered by high class talent managers appears to be false and they sale false dreams for my child plus they even have over crowded classes which no kid can learn with huge classes...complete rip off....

Desired Settlement: Refund – of the amount paid for products or services if they were not delivered or were unsatisfactory.

Business Response:

Corroding to our enrollment agreement the family has up to 10 days to get a full refund. The card they used to pay for classes gets charged every month automatically according to their payment plan. Once they cancel and the card holder sends in a cancellation letter at that time the card is no longer charged. As far as industry professionals once the student graduates we have a showcase to help them obtain managers and agents. We also inform the families on how to obtain work permits and Coogan accounts. Finally our classes our at a 10 to 1 ratio. If a class is larger than 10 students a teacher assistant is their to help the instructor with the class. We have had tons of successful stories from students that believe in our program and have gone on to do great things. Thank you.

Consumer Response:
Complaint: ********

I am rejecting this response because: the classes are way more than a 10 to 1 ratio and they dont have a helper to assist with large classes my little girl felt like it was not fair to not get the attention people pay for I just want a refund of services that were never rendered to satisfactory...

Sincerely,

**** *******

6/10/2016 Problems with Product/Service
6/9/2016 Problems with Product/Service
6/3/2016 Problems with Product/Service
6/2/2016 Problems with Product/Service
5/18/2016 Problems with Product/Service
4/4/2016 Problems with Product/Service
3/18/2016 Advertising/Sales Issues
12/23/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My contract was never dated. Will not return my calls. Product Delivery/ Service: NoDelivery of head shots paid for- Supposedly my daughter was "scouted" by one of Barbizon's scouts. We met at a local hotel in our town where the classes are to be held. First of all, I never dated the contract to begin with, and $495.00 was charged on my card. Also, I would only agree to the terms if I can work out a payment arrangement when I spoke to the representative that signed us up. I was under the impression that Barbizon would work with customers and make a payment arrangement. I told the rep that the payments were over my budget, and I was told it would not be a problem. I was also told that Barbizon would work with me and all I had to do was call the school a week in advance before each payment was to be due to make the payment arrangement. The first class was a headshot/makeover on May 9th, 2015. I have requested to get my daughter's headshots numerous times, but nothing has been delivered to us still to this day even though we were told we would receive the headshots. Some of the other students already received their headshots. I was also told that the pictures would be emailed to me, but that was a false promise once again. Another false promise was that we were told that we would get up to 4 tickets to see a taping of a show that tapes on their studios, and I have made multiple attempts both over the phone and via text messaging making several requests to obtain the tickets. I was told we would get them, however we have still not recieved them. What is really disheartening is that other students and their families already received their tickets and have gone to the tapings as a family. Hear we go again with empty promises. We have not received any tickets for shows, even though others in my daughter's classes have gotten theirs and their headshots. We have been treated unfairly and differently with prejudice. Not to mention, we had recently been a victim of a armed robbery in May and had to close my bank account and open a new account. I have sent via email to the school a letter from my bank on 6/24/15 (to Yesenia) that the account was closed. I have even offered to provide a police report, have left them numerous messages, but no calls back. The only emails I get are the ones that Barbizon keeps increasing my payments with high interest added to the payments. I wanted them to discuss this matter with me, but I have not gotten anywhere with Barbizon. I would have made payments, but the other account was closed due to the circumstances that were out of our control. So far, Barbizon has failed us by not honoring their promises. Barbizon kept trying to withdraw from my closed account, and I have made numerous attempts to explain what happened. The representatives at the school were rude, and were very indifferennt and uncaring of what happened to us. The reps still were not aware of what I was referring to even though I left messages and sent a letter of explanation from my bank going over the details. Barbizon just keeps on tacking on more interest onto the payments. This has been an awful experience for us. Also, I was told that my daughter could not graduate due to missing a few classes and that she needs to make them up at the Los Angeles location. I was told to call and make arrangements. However, when I called I was told that she could not attend them. I stated I would place a consumer complaint against them and I was told by******** to go ahead. Barbizon has been unprofessional, deceitful, and unethcial.

Desired Settlement: As a consumer, I am requesting to get a full refund back from Barbizon. My daughter's headshots were taken on May 9, 2015, and we have requested numerous times for the headshots. We never recieved them. I am also requesting Barbizon to cease and desist with any further collection and to keep my name in good standing. My daughter is a minor, and since Barbizon would not give us her headshots, I am requesting due to privacy issues that Barbizon not to publish and to destroy the pictures.Barbizon has not honored their agreement with us. I am also making a reasonable request for Barbizon to cease and desist without further prejudice any future harrassment due to their misreprentation and false claims.

Business Response: Initial Business Response /* (1000, 9, 2015/11/05) */ Received business response via email on 11/5/15: As soon as i received the complaint on my desk last Sept., I attempted to reach out to the family by giving them a call which i was able to leave a message twice last September but never received a call back from Mrs. *******. I sent a mail also to the address we have on file but there were no response. These past 2 weeks, i tried calling the phone number i called last September but the phone has been changed or no longer in service. With all these attempts to reach out and resolve disputes with Mrs. ******* to no avail, I have attached a copy of the enrollment agreement and receipt payment made on May 3,2015. No other payment was made by Mrs. *******, and the student attended almost 50% of the class scheduled until graduation, no cancellation either was submitted by her to our office. Kindly go over the enrollment agreement to give enlightenment to her claims. I am hoping to have this case closed in a timely manner. Thank you for your assistance. Respectfully yours, Ms. F. ******* Initial Consumer Rebuttal /* (3000, 17, 2015/11/30) */ This has not resolved with Barbizon. I have not gotten a response from a follow up email I sent to Barbizon on 10/30/15. Final Business Response /* (4000, 20, 2015/12/04) */ See response 11/5/15, we stand by our enrollment agreement. Photo test shoot copies were emailed to responsible party's email address we have on file last June 4,2015. Should they need another copy or update their contact information they can directly call our facility.Thank you. Final Consumer Response /* (4200, 22, 2015/12/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was an email sent on 10/30/2015 at 3:04 PM to Barbizon, we still do not have my daughter's headshot! Please see the communication sent below on 10/30/2015: We never recieved *********'s first set of headshots that we have requested numerous times. This was the makeover done on May 9, 2015. We were told that she could not graduate because she had missed classes and had to make them up. When I called the school to try to arrange making up the classes, we were told she could not attend them until payment was caught up. We are extremely disappointed with Barbizon. We also have been waiting to receive tickets to view tapings of shows at the studio, yet we have never recieved them, although other students have gotten the tickets to attend the tapings. Barbizon has been very unprofessional, deceitful, and unethical. ********* Accordingly, I consider Barbizon has been in breach of our verbal and written contract. I expect a full refund of my deposit in a timely fashion. A copy of this email and the receipt confirmation will, be retained for future litigation should that become necessary, and will be provided to Better Business Bureau, to support the complaint to the State Attorney's Office for the state of California. I will be contacting them to investigate not only my complaint against Barbizon, but the many other similar complaints filed by other consumers.

11/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Barbizon School of Modeling accepted my daughter for program. I was not given a contract , so I have know rights of cancellation or refund but I paid Barizon registration my daughter was assigned first class workshop after the 14 days of agreement contract . So how would you know if this program would work for your child.Your force to pay this program. Product_Or_Service: Acting School

Desired Settlement: DesiredSettlementID: Other (requires explanation) I would like a full refund of my daughter program tutition

Business Response: Initial Business Response /* (1000, 5, 2015/11/10) */ Contact Name and Title: ***** ********** Contact Phone: XXX-XXX-XXXX Contact Email: *****@barbizon.tv According to our records/it appears that the consumer is not due a refund and it appears that the account may have a balance due. We need to have the consumer contact us directly so we may verify the student's name etc since we may be dealing with a minor/student- this should be done by having the consumer in this complaint contact us directly... contact ****@barbizon.tv via email or call XXX-XXX-XXXX to resolve concerns regarding this account. Initial Consumer Rebuttal /* (3000, 7, 2015/11/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company did don't give me a contract of the company cancellation policy. I had a right to be giving a contract. So i couldn't cancell class in the days company required? I as a customer deserve my rights too. Final Business Response /* (4000, 9, 2015/11/17) */ Please be advised that there is a copy of a signed enrollment agreement on file for this consumer which clearly indicates that the consumer is not due a refund- in looking at the file I also see that an enrollment agreement copy was issued to this consumer and that the student attended classes. The consumer may contact our office at XXX-XXX-XXXX and speak with **** in the Registrar's deparment for further assistance. The company is willing to work directly with the consumer to try and create a solution. Thank you

11/23/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sign up my 8 year old daughter for modeling and acting but when they talk to you they promise your children so many things like disney castings, meeting actors,trips etc, and thats just to get u to sign up but once your in, nothing happens and when you call them theres no one to help you because there all "SUPER BUSY" my problem now is that i sent them a letter to cancel since april and all they do is tell me they will call me back a certain day and they just dont call me, alysha was supposed to call me 1 month ago she never did, and then weeks ago **** was suppose to call me she never did,then i spoke to ******* weeks ago and the same thing she never called me, then i guess they put *** to call me just to say that she was going to call me back by monday which was on the 18th if this month to tell me the amount of my refund, and its already friday and she hasnt called me YET, ive been calling her since monday and they just tell me shes super busy and that shes not available and on wednesday i called per ******* she told me *** was busy then i called 2 hours later and per ******* it was her day off! so i know one of them was lying. And another thing is that when i called the main office in San Francisco they told me that how was i expecting a refund if i never paid anything! I payed $2,145. In March we were suppose to watch a boy meets world casting and when we get there there was no casting because it was full already so we just went for nothing and all they did was a cheap photo shoot were supposibly i was suppose to receive those pix and they never send me nothing my daughter was so sad and heartbroken, also in february they did a makeover with pix and same thing ****** never sent nothing, they just take your money! They are so unprofessional that they dont even keep nothing in file because they asked me for everything and i emailed everything to them. They are just giving me the run around saying they will call me and never do. Product_Or_Service: Modeling and Acting Academy Order_Number: RECEIPT#XXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation) *** was the last one to call just to say she would call me back on monday with the refund amount even though supposibly they dont have the letter i sent. and then in san francisco office they were acting dumb with me and said I never paid anything and they just hang up on me, my daughter only attended 3 classes so i know they deduct from each class, so i wasnt expecting everything as a refund but now that they are lying i WOULD LIKE ALL MY MONEY BACK IF POSSIBLE PLEASE.

Business Response: Initial Business Response /* (1000, 14, 2015/06/22) */ Contact Name and Title: ***** ********** Contact Phone: XXX-XXX-XXXX Contact Email: *****@barbizon.tv Hello - After researching my student files- I have no record of this student for Barbizon. Please contact me directly at XXX-XXX-XXXX so I may assist you further - Thank You Initial Consumer Rebuttal /* (3000, 16, 2015/07/02) */ Barbizon had already told me my refund amount was going to be $1650 and that on 06/26/15 It was suppose to be credited back but nothing was credited. So I had already contacted Bbb for the refund issue but I cancel because per *** @ Barbizon it was resolved and they were going to refund me $1,650 out of $2,145. And it was supposed to be credited back on 6/26/15. So I checked on 6/29/15 and there was no refund, I called them and spoke to ******** she said she was going to help and she said she was going to calculate my refund amount and said was only gonna refund me $700 that's when I got mad and argued with her and told her it was suppose to be resolved since a while back and *** said $1650. So she put me on hold for like 30 min then transfer me to ****** @ accounting dept and also told me refund was going to be $700. I was really disappiointed because I had waited more than a month then they change everything. *** would always be lying to me when I would call her she would tell me one thing then the next day something else then I would call her and that she was busy then call her back later and that she was off then at last I would be credited by the 26th of June then there's no refund and nothing has been done then a lower amount of refund, that is not right this company should not be in bussines because they are just taking money from the people and the children learn nothing from them, my daughter was heartbroken when we went to watch a casting of girl meets world then at last they said there was no casting for them that it was for I didn't do it but then we didnt get to see nothing because it was full. And they had said we were suppose to leave the children there by themselves with them, u think a parent is going to leave there child in a place 2 hours away from home with people that we don't even know? Barbizon is really greedy once your there everyone talk really nice and they act nice but once you are signed up and need assistance everyone is rude and they will not return your calls and just give the run around all the time, I'm really depressed about this situation i know they wouldn't like it either but there's a god that sees everything and there's also karma and it will get them the same as they are getting a lot of people,I want my refund, all this time talking to everyone there ********************************* and so many more that is not right. I pray to God to get this issue resolved because it is killing me with all that money they got for no good outcome.i will need a lawyer if they don't refund me. Final Consumer Response /* (3000, 47, 2015/10/19) */ I would like to get this over with because it's been over 4 months already plz just re-make me a check if u sent one already never got anything check if anything was cashed because I never cashed no check and just resend plz now that's all I ask for NOW. Final Business Response /* (4000, 53, 2015/11/10) */ Please see attachment, we have replaced check # **** issued and mailed last July 1, 2015 with check # **** in the amount of $700.00 made out to Mrs. ***** ******. The said check will be mailed out tomorrow to **** **** ave. Bakersfield Ca. XXXXX via USPS. I would appreciate an immediate closed case response on this BBB complaint case # XXXXXXXX filed by Mrs. L. ****** since we have done our part to resolve the issue. Thank you for all your help. Sincerely, ***** *******

11/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Signed up with Barbazon but I'm not able to attend so I asked for a refund and has not been given to me.I I signed with barbazon but am not able to participate. I asked for a refund and mailed my certified letter on Oct 16. They received notice on Oct 19. I have heard nothing back. I called Monday nov. 9. Asked about my refund. Theyou said hold on and hung up in my face. Called second time. No one answered. Called the third time spoke to ******* and told what happened. She said really. I asked about my refund and she took my name . She automatically knew who I was. She said it's waiting for signature. I've been waiting since October.I paid with debit card. It is 600.00 that needs to be refunded. She told me she would try to get it sent out but have not received any updates. Called Tuesday nov 10th. Spoke to some one and they gave me XXX XXX XXXX extra ****. I was told no one's in office but to call this number. I've called it and it does not ring. There is nothing but silence. A

Desired Settlement: All I'm asking is for my 600.00 refund.

Business Response: Initial Business Response /* (1000, 6, 2015/11/17) */ The consumer was already refunded Thank you Initial Consumer Rebuttal /* (2000, 8, 2015/11/18) */ Was refunded you 600.00.

10/7/2015 Problems with Product/Service
9/9/2015 Problems with Product/Service
8/24/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Barbizon will not refunded a check deposited and cashed for $495 no contract was signed.Accounting department has failed to return calls. On May 11,2015 I contacted both **** and ***** that ******* ****** would not be attending classes with Barbizon via personal contact cell numbers. On May 13th the check was cashed for $495.00 I texted **** and she told me it was her fault and that she would have the accounting department send out a check immediately that was on May 14th since that day I haved received any returned phone calls. I called **** in the accounting department in Los Angeles and ****** in San Francisco accounting Dept. no one is calling back. I have every text and phone call documented so if I have to go any further with this legally I will.

Desired Settlement: No resolution has been reached

Business Response: Final Consumer Response /* (2000, 11, 2015/08/24) */ I received refund check August 21, 2015 thank you!

8/4/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Barbizon of Hollywood in Los Angeles withdrew $495.00 out of my card on 09/08/2013,I cancelled the next day and up to this date I NEVER got my refund. Back in 09/08/2013 I took my daughter ****** ******* to an "audition" at this Barbizon of Hollywood located in Los Angeles.I enrolled my daughter ****** ******* seeing as the director had promised she would most likely get auditions and land commercials.We were completely scammed and the director had already swiped my card out of $495.00. As soon as I got home I called the director back to ask him to please cancel the enrollment as I realized I needed the money to pay off all the bills at home.He yelled at me on the phone and told me that I had "wasted a professionals time" after he kept on saying terrible things he ended the phone call with "You want to cancel sign the back of the form I gave you and enjoy you money!" in the rudest tone and he hung up on me.I had never been treated like that in my entire life it was the WORST experience I have EVER had. I sent the cancellation form the next day,certified and all.I called the Barbizon offices and every time I'd call they'd tell me that the department that is in charge of billing was out at lunch.I called about 3-5 times.Never did they resolve this,Barbizon never refunded me my $495.00. I am just disgusted by this company and what they do, and especially the director who spoke to me the way he did.I NEVER got my refund I even went on to my bank and cancelled my card IMMEDIATELY in case the thieves at Barbizon took more money out. To this day I still want my refund of $495.00 that was taken out of my card.My daughter ****** ******* NEVER attended a single class,I cancelled within the time the form said.It is not fair and unethical to take someone's hard earned money like that and treat them like that.I have told EVERYONE I know to stay away from Barbizon, no one else should have their money stolen and treated the way I was treated.This business up to this day still has me traumatized for what I went through and they still have my money after all this time because apparently the cancellation form was never honored and they preferred to keep and steal my hard earned money I hope BBB will help me to get my money back. Thank you.

Desired Settlement: Please help me to get my money back. The amount is $495.00.I would like to receive my refund in the form of a check mailed to my home address as I do not trust Barbizon to give them my new card info and I will NEVER trust them again.PLEASE REFUND MY MONEY VIA CHECK MAILED.

Business Response: Final Consumer Response /* (2000, 18, 2015/08/04) */ They refunded me my money, please close this complaint.Thank you.

6/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Misrepresentation of services. On March 20,2015, while walking with my 9 year old granddaughter in the So. Bay Galleria in ************.,we were approached by a young lady who said that her agency was looking for girls with long legs like my granddaughter's for print modeling and commercials,and had her pose for her and said that she would like us to come in and gave us 10 a.m. appointment for the following day, Saturday, March 21, 2015. The agency was Barbizon School of Modeling at ****************.XXXXX. Myself, my granddaughter, *******, and her mom showed up for the appointment. The reception area is small not able to accommodate the number of people, plus you cannot sit on the chairs in the foyer since security personnel says it's not part of Barbizon. Finally, there was a sales pitch by a former model, she then had them walk and pose on a simulated runway while 'directors' observed, took notes, and selected. (This was not what we were expecting,but we went along with it). ******* was selected and we were directed to a make shift office where the 'director' went over the program in detail and the cost, $2,395 for pre-teens for 2 classes per mo. thru August. We reviewed the brochure/handouts and decided to sign ******* up because she is very tall for her age and not comfortable, and we figured this would help with her self confidence, poise, and discipline. We paid the required initial deposit of $495, shook hands, ******* took a picture with the 'director, and we were instructed to return the next day, Sunday,March 22, at 3:30 p.m. for makeover and pictures. We went and another 'model' went over what would be expected from students/parent in terms of commitment, dress code for classes, and behavior (no bullying or harassment). Parents were instructed to leave and return at 6:15 p.m., which we did. We had to sign a model/actor release and more handouts. When I inquired about the pictures I was told that they would be emailed 4-6 weeks. Sunday, March 29, first official class - checked with ******* as to what was covered - walking and games, homework assignment find the location of New Zealand and draw the map (location of where model 'instructor' is from). When I checked the Student Classes it does not tell you what is covered at each class, only codes that make no sense (PA6196 CLXXXXX PT101, instead of,I.e., walking X:XX-X:XX). I decided to call the Education Dept.on Monday, March 30, during their office hours as listed on the handout Who's Who? Mon, Tues, Fri, X:XX-X:XX p.m. and states in part, "Please call the ** right away with any questions, needs, or comments and you will be taken care of promptly." First, what I got was an answering machine; I left my name and tel. #, and a brief message, to date I have yet to receive a call back. Sunday, April 19, second class. Took ******* to class and decided to get some answers re class dates and description. First, I got the run around that no one was available, I asked to see the 'director' that signed us up. I was able to talk to a young lady who said that she was the 'coordinator', she was not able to explain the codes and kept saying that they were two classes in on for pre-teens, and that there were some dates missing. She asked for my name and tel # and email address, and assured me that someone would call and should receive a revised class schedule no later than 4 p.m. on Monday, April 20. To date no call or class schedule. Fast forward, parents are to pick up students at 6:15 p.m. where students display what they learned. As we were approaching where the class was being held we heard a lot of noise coming from the. I noticed that above the room it said "conference room", a parent had to knock on the door and when it was opened there were 28 students (we counted) out of control; *******'s mom had to step in to gain some control of class (this was average size room with tables/chairs pushed aside and no air condition, with 28 students).

Desired Settlement: It was obvious to us that there is no advance planning or classroom setting for these classes,nor qualified instructors, only models. Also it appears that there is a different 'instructor each time. After observing the students at the end of the class, 28 students performing in small area, instead of a classroom setting with a simulated runway, and not to even have a play microphone for when they played interviewing, instead the used their hands as a ****. Other parents expressed theis disappointment to the 'instructor', who said that she was contacted at the last minute and did not know who would be teaching the next clasS. I was very upset and returned to the reception area to voice my disappointment and lack of confidence in the program. When I asked to speak to the person in charge of ED program I was informed that she was not present. Again they took my info and said that a **** would call me, to date no response. I've sent an email. I was given supposedly her direct tel #, which turns out to be the general # for Barbizon, where you get a voice mail to leave a message that is never returned.

Business Response: Initial Business Response /* (1000, 5, 2015/04/24) */ This is in reference to your complain concerning Barbizon PT curriculum ,classroom setting and MAMO pictures. The PT curriculum is included in the handbook that was given after the MAMO (Model/Actor Makeover) which took place on March 22,2015, but we will mail you another copy. Standard procedure in obtaining copies of MAMO pictures is 4-6 weeks after the day of photo shoot. In an effort to reach out to pacify situation and make appease with you, I had our Image/Photography department expedite copy of the student's picture which you will receive shortly together with her class schedule in the email address you provided me yesterday. Barbizon value our parents & students and would like them to have a great experience in our Center. We want to see our students grow, learn and develop their skills in acting, modeling, dancing and singing in a fun and safe environment. In behalf of Barbizon, we are offering your child to continue and attend the next 3 sessions for FREE which dates are a follows - May 3, May 17 and June 7,2015 and should your grand daughter desire to continue after the 3 complimentary sessions we will award her a scholarship of $300 towards the total tuition costs. Once again, we apologize for the inconvenience this may have caused you. Initial Consumer Rebuttal /* (3000, 13, 2015/05/19) */ Sorry for the delay in responding in a timely manner due to computer access. Nevertheless,I would like to respond for the record. I did receive an appeasement from Barbizon, during my conversation with a representative she stated that my granddaughter was absent for 2 sessions, which she was not, and an email re billing with the name of another student. As I stated to them, I have no confidence in the program and do not trust the staff; therefore, I was withdrawing my granddaughter.

6/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We paid $1,995 for finishing school. We had 3 days to cancel. We did. They said 30 business day to refund. It's been 37 with no refund/no calls return April 2015. Signed my daughter up fro a Finishing School after she was scouted at a shopping center. We changed our minds that night, but already paid $1,995. We complied with their rules that we had to certify mail them a withdrawl within 3 business days to get full refund. We did. I spoke with them once and they told me it was 30 business days, not 30 days for a full refund. It's now been 37 business days, and I can't even leave a message any longer. Message Box Full is all you get. No one will call us back. We used our credit card.

Desired Settlement: We want our money back! And we want it back now!

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ Contact Name and Title: ***** ********** Contact Phone: XXX-XXX-XXXX Contact Email: *****@barbizon.tv The consumer was refunded the tuition. Initial Consumer Rebuttal /* (2000, 7, 2015/06/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) After several calls, social media posts and sending this message to the BBB (and telling them that i had already contacted the BBB) We got our money. I believe we received it because of you guys. They were still giving me the run around about it taking another 2 weeks to 'process' my refund. I stand behind every word I've said about this company. To get the run around over and over and over. Feeling held hostage by the voicemails option, which is the only option when you call this business. Glad you have our money back. We will continue to let people know this company should not be trusted, and backing them with the BBB is very questionable. You should never have to chase down what is rightfully yours. They make you do that. The fact that they have you sign a contract and you have the right to withdraw from that contact within 3 days, but only via certified mail. Signing a contract on a sunday means on monday you have to send overnight/certified mail and pray that someone was there to receive it. But they say it takes them 30 buisness days to refund your money - which is wrong. It takes a strike or two on your keyboard to refund someone. They went beyond the 30 business days - 40 business days. They need to be accountable for this. Again I've read lots of terrible reviews on this company, and don't know how they are accredited with the BBB. It does not make sense. Perhaps you need to look into them.

6/2/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: barbizon charged my credit card and i dont have any affiliations with this company HELLO MY NAME IS ********** **** AND MY NIECE ATTENDS BARBIZON IN SACRAMENTO I TOOK HER TO HER AUDITION IN MARCH BECAUSE HER MOTHER WAS OUT OF STATE GETTING SURGERY, ***** IS MY NIECE AND I AM NOT HER GUARDIAN I WAS JUST SUPPOSE TO GIVE MY NIECE A RIDE TO HER AUDITION AND MAKE SURE EVERYTHING WENT GREAT, WHEN I ATTENDED THE AUDITION I WAS PRESSURED THERE WERE KIDS THAT WERE SAD THERE WERE KIDS THAT WERE EXCITED INCLUDING MY NIECE, THE PEOPLE THAT GAVE THE AUDITION SOME WERE RUDE AND SOME WAS DEMANDING AND AGGRESIVE ANYWAY AFTER EVERYTHING I WAS FORCE TO SIHN A DOCUMENT AND I TOLD THIS ***** THAT WASNT THE GUARDIAN OF MY NIECE I WAS JUST A DRIVER AND IM HER AUNT SO THIS ***** WOMEN SAID I STILL NEEDED TO SIHN CAUSE I BROUGHT MY NIECE BUT LONG STORY SHORT MY CREDIT CARD WAS CHARGED AND I DID NOT CONSCENT TO IT BEING CHARGED, ***** TOLD US MY CREDIT CARD WOULD ONLY BE ON FILE FOR A SECONDARY CARD AND IT WOULDNT BE CHARGED FOR ANYTHING SO I SAID OKAY, WELL I JUST FOUND OUT MY CARD WAS CHARGED $4995 AND I CONTACTED MY SISTER TO LET HER KNOW THAT THESE BARBIZON PEOPLE CHARGED MY CARD MY SISTER GAVE ME BARBIZONS PHONE NUMBER I CALLED THEM 05/18/15 AND HAD A RECORDED CONVERSATION WITH A WOMEN NAME ****** IN REGISTAR AND I TOLD HER WHAT HAPPEN AND SHE ASKED FOR THE LAST 4 DIGITS OF MY CARD I TOLD HER THE LAST 4 DIGITS SHE SAID YES YOUR CARD WAS CHARGED AND I TOLD HER IM GONNA BE CALLING MY CARD COMPANY AND FILING A COMPLAINT AND ****** SAID DONT MAKE ANY COMPAINTS TO MY CARD COMPANY AND THAT IT WOULD TAKE MY CARD COMPANY A MONTH TO GIVE ME MY MONEY BACK AND THAT SHE WOULD CALL ***** AND GET ME A REFUND IN A COUPLE DAYS, SO I CALLED MY SISTER ******* AND TOD HER WHAT BARBIZON TOLD ME SO APPARENTLY BARBIZON HAD TALKEN TO ******* AND TOLD HER SHE NEEDED TO PAY THEM THE **** SO THEY COULD REFUND ME AND IF ******* DIDNT WANNA PAY THEM THAN I WOULDNT GET MY MONEY, SO I CALLED BARBIZON AND TALK TO A ***** AND SHE SAID SHE WAS THE MANAGER CAUSE ****** DIDNT WANT TO TALK. I TOLD ***** ABOUT THE CONVERSATION ****** AND ******* HAD AND THAT ****** HAD HUNG UP ON ******* WHILE SHE WAS EXPLAINING TO HER WHAT HAPPEN , AND ALL ***** COULD SAY WAS "WOW" ***** WAS VERY RUDE SHE BARELY LET ME TALK SHE TALKED OVER ME THIS IS A NIGHTMARE, I DONT HAVE ANY DEALINGS WITH THIS COMPANY AND MY NIECE ONLY BEEN TO ONE CLASS AND IM GONNA RECOMMEND FOR MY NIECE NOT TO ATTEND THIS SCHOOL THIS IS FRAUD

Desired Settlement: I WANT A FULL REFUND OF MY MONEY BACK $4995 I DONT HAVE ANY DEALINGS WITH THIS COMPANY, I NEED A REFUND ASAP OR I WILL BE CONTACTING OUR FAMILY LAWYER. THANK YOU

Business Response: Initial Business Response /* (1000, 5, 2015/05/21) */ In order to assist this consumer there is more information needed. Since it seems the matter being reviewed is involving a minor child or teen- I would like to suggest that I am called or emailed with the student's full name and parents phone number. I can be reached at XXX-XXX-XXXX or XXX-XXX-XXXX- my name is ***** ********** or email me at *****@barbizon.tv I will be reviewing this situation and looking to create a solution. Thank You ! Initial Consumer Rebuttal /* (3000, 7, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont accept the response the Barbizon sent because they ask the same questions to my sister and the whole office knows about this issue cause my sister ******* has talken to everyone in the office and all they do is pass *** phone around to each other and hangup on us, so at this point all im looking for is for my funds to be put back on my card that shouldn't have been charged in the first place, this business has caused me and my family anything but stress and havik, there none professional and it seems like were talking to the same person with different names. Final Consumer Response /* (2000, 11, 2015/06/02) */ I am satisfied with the outcme i got my money back from the company thanks to ***** at barbizon, she was very nice and understanding

6/1/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: barbizon charged my sisters card without conscent and also i sent in a letter for cancelation. i sighned my daughter ***** ********** up for barbizon and i paid in full, i am not happy with the outcome of the teaching my daughter didnt learn anything. i was out of state in march and my daughter was schedualed a hollywood showcase appointment to attend for possible agents to sighn her for old navy etc, i was contacted by ***** ****** in regards to this showcase and i informed ***** ****** i would be back in california and would be checking further into this hollywould showcase so ***** ****** told me i would have to put down a deposit while i was on the phone with her of a total of $1,995 or else my daghter ***** ********** wouldnt be able to attend the showcase, so i gave her my credit card over the phone and told ***** i would arrive back in california befor the next meeting date for the showcase, so i arrived and i had desided not too pursue the hollywood showcase so ***** said just make payments and i would garentee ***** ********** gets picked i said i dont have the money on my card for payments to start so ***** ****** asked if i can ask my sister to just give her her card number just to have a second card on file and it wouldnt be charged i agreed to just putting the card on file but nit for use of *****, so i called in to cancel everything cus i knew i wasnt able to pay the payments and the women that answered the phone at barbizon name ****** told me i was payed in full, so this is when it came to me that how is that i didnt pay it all in full so i didnt really pay it no mind and did my cancelation letter and after barbizon getting my letter they told me i wasnt getting my money back so i said this school is a scam and i need to contact my lawyer so a couple of weeks went by and my sister contacted me and said the $5700 was taken off her card without her consent so i gave my sister ********* **** barbizons number and she called them and told them to put her money back on the card and that she didnt autorize this money to be tooken off, so barbizon called me i returned there call and talk to ****** in *** ********* at (XXX) XXX-XXXX and told her that that money wasnt suppose to be tooken off my sisters card, ****** was very rude to me she told me in order for them to put my sisters money back on her card i would have to pay them to do it and i told her the showcase starts in November of 2015 my daughter never went to any showcase and i told ***** that i didnt have the money from the begginig so ****** hung up in my face while i was explaining that the authorization was not authorized by my sister so i tried calling her back she didnt answer so i told my sister ********* **** what happen an she tried calling barbizon to talk to ****** and some women named ***** got on the phone being really rude and saying ****** isnt coming to the phone so my sister told ***** what was going on and to let ****** know that she was calling her card company cause apparently ****** had told her dont call her card company cause it would take a month for her card company to do anythind and that she would have ***** put my sisters money back on her card, so while my sister was explainig what was going on to this ***** all ***** could say was "wow" and ***** introduced herself as the manager, my sister ********* **** and i recorded the conversations with ***** and ****** and wants to pursue a lawsuit , i would like to have all my monies refunded to me and my sister and im done with this school but if not we will be taking this to court

Desired Settlement: i would like a refund from when my daughter ***** ********** first started barbizon for $2,395 plus the $1,995 that was taken off my credit card and the unauthorized charge that was charged to my sisters credit card for $4,995 totaling $9,385

Business Response: Initial Business Response /* (1000, 6, 2015/05/21) */ The consumer should contact me directly - there is some confusion about who is the legal contact etc we want to protect the minor involved of course. Thank you ***** ********** XXX-XXX-XXXX *****@Barbizon.tv Initial Consumer Rebuttal /* (3000, 8, 2015/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have contacted everyone in the Barbizon office and the issue is about unauthorized transaction on my sister credit card, i have have contacted barbizon and got the run around i have talk to a ******* *********** and other people in that office and i even got hungup on so i no longer wanna deal with this office directly, i just talk to someone name **** in this office last week and im sure you are aware of everything that went on, ***** ********** is my daughter i dont know how would you all get that confused when i had two children in barbizon, your school put unauthorized ttransactions on my sisters credit card and she wants her money put back on her card. Thank you Final Business Response /* (4000, 10, 2015/05/27) */ I will continue to try and contact the consumer I have researched the matters presented-there is not a refund due to the consumer for the Barbizon Training provided and taken. However there are some possible concessions that could be made to assist the consumer. I welcome the consumer to contact me directly so I can assist. Also in the matter of Showcase- it is a different company- the Consumer will need to contact Showcase Staff directly- I am certain she has that information at this time. Final Consumer Response /* (2000, 12, 2015/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I got a call from ***** and she was very helpful and assisted me in getting me and my sisters refund back with no problem she even offered a scholar ship for my daughter and my daughter also can still enter the Hollywood showcase for free i am very satisfied with the outcome of this company, i had been talking to the wrong people all this time not knowing there's a civilized person in the building,thank you ***** your the best.

5/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They received the certified cancellation letter by 02/23/15, I called to all their phone numbers and nobody answer, no return calls received from them No services or materials were ever received from them. They way the product is marketed and the customer service practices is unethical and high pressure. My daughter (10 years old) was approached by a Barbizon Rep. At local shopping center, she was standing alone and the rep approached her. First of all this is soliciting, which at the time I didn't realize a product was being sold, it was simply marketed as a talent search. My daughter spent the entire afternoon excited and nervous, hoping she would get "picked". I feel this practice of approaching children, without their parents, is an extremely inappropriate practice. We attended the Talent Search (started 30 minutes late) and did fall for the sales pitch. My daughter was told she was selected and that only a few children would be selected. The price was extremely costly for my tight budget and was discussed right in front of my child. I do not appreciate being put in a situation where I have to make I big financial decision on the spot with my child present. I felt very pressured and made the decision to pay the $2000.00 down payment. I immediately felt worried and sick to my stomach. After going home and doing some research, I discovered this is a lie, that all children are offered the opportunity to attend Barbizon. The practice of lying to our children to get them to want to join a modeling class is unethical. This entire process was a real emotional roller coaster on my daughter. This type of High pressure, guilt trip marketing made me feel like something was wrong, and I made the decision to withdrawal from our contract and send the cancellation letter, they received the certified letter by 02/23/15. After Cancellation, I attempted to follow up with additional calls to Barbizon however, the answering machine for student accounts always picks the call and no live human is available. I feel uneasy because I have not received a return call and my above experiences make me weary of this company practices.

Desired Settlement: Full refund as soon as possible!

Business Response: Initial Business Response /* (1000, 5, 2015/02/27) */ Barbizon School of San Francisco *** ****** ** *** ********** CA XXXXX Re: Case# XXXXXXXX Hello Mr. ********, Our records indicate that your letter of cancellation was processed on 2/25, and we contacted you the next day informing you of your refund amount and due date. Please refer to your agreement for the refund policy, your refund will be processed as per the policy on agreement. You may contact us if you have any additional questions or concerns. Thank you, ******** Student Registrar XXX-XXX-XXXX Initial Consumer Rebuttal /* (3000, 7, 2015/03/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business called me after I place this complaint, then they committed to refund the $2000.00 by 3/5/15, Today is 3/9/15 and I haven't received the refund. Final Business Response /* (4000, 12, 2015/04/23) */ ***Document Attached*** Barbizon School of San Francisco *** ****** ** *** ********** CA XXXXX Re: Case# XXXXXXXX Hello Mr. ********, Our records indicate that Ms. **** provided you with the credit receipt on 3/13/15, confirming that your refund had been processed. I have attached a copy of the receipt. Thank you, ******** Student Registrar XXX-XXX-XXXX

4/22/2015 Problems with Product/Service
3/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Barbizon promised to refund my $1,500.00 I have a recording stating exactly that on Jan. 21, 2015. My daughter only attended one class. Help me please I contacted Barbizon in Los Angeles a few months ago explaining to them that I have to under go surgery asap. I gave them a copy of the letter stating that surgery is needed according to Kaiser Doctors here in ******* Park, Ca. I complied with Barbizon's request by submitting to them the hardship letter via certified mail. I need my money placed back on my Citibank Master Card to help pay for the out of pocket expense that my insurance doesn't cover. I've pleaded with everybody at Barbizon only to be shuffled around from person to the next from Sacramento to San Francisco, to Los Angeles and back. just to be treated with so much disrespect and un professionalism and rude behavior. Staff hanging up on me, the minute, they knew I was calling on the other line, this lady by the name of ***** asking me in a rude manner, WHO GAVE YOU MY NUMBER? Placing me on hold, then hanging up on me.I'm a single parent with 5 children and no other source of income to speak of. My children need me in their lives, my health is at stake here. I need to have this surgery as soon as possible. Please, help me to make this possible. Barbizon is a big corporation, they recruit students daily. What loss will they take by refunding me my money so that I can have this surgery. They will not go out of business, trust me look into the cost of tuition and their fees per student. I've also asked Citibank to help me dispute this matter. I don't know what else to do. I was also informed to contact the Attorney General to file a complaint with them as well. Once again, my daughter ****** ****** only attended one class and one make-up session that's it and they want to charge me $1,995.00 that's the cost of the entire 10 sessions. This is highway robbery and this is why I need your help. This is not acceptable. I'm poor, come and see how I live. I live for my children, my children need me. Once again, after going back and forth for months, I finally took matters into my own hands and recorded a conversation that I had with Ms ****** or Ms ****** confirming with me that Barbizon was going to refund me $1,500.00 in 72 hours. I only received $ 550.00. That is not what was promised to me. This is my money, give me back what belongs to me and do the right thing. I've complied with all that you asked of me. Let justice ring...you have a reputation to uphold. Thank you for taking the time to hear my complaint. Please, contact me as soon as possible at (XXX) XXX-XXXX. I will leave it in God's hands for he see's all.

Desired Settlement: What I'm requesting is my refund in full. Please, read all of the above mentioned. $1,500.00.

Business Response: Initial Business Response /* (1000, 5, 2015/01/28) */ I have researched the complaint and the student fileThis consumer has been refunded already in accordance with the calculation listed on the enrollment agreement. According to our records we have received your letter of cancellation on 12/15/15. Your enrollment date is 10/26/14. Per the singed enrollment agreement, if notice of cancellation is received after the initial 10 day cancellation period, registration fees shall be retained by the school in addition to any tuition due as a percentage of the class scheduled. Your refund was pro-rated. On 1/21/15 we addressed the concerns and have refunded you in accordance or in compliance with the enrollment agreement signed by the consumer As of 1/29/15 our records also indicate that you have placed a chargeback through your bank. Please feel free to give us a call at ************ if you have any additional questions or concerns. Thank You, **** Student Registrar Initial Consumer Rebuttal /* (3000, 8, 2015/02/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is my recorded conversation with Ms.*****/or ****** from Barbizon on Jan.20th,2015. My daughter ****** ****** only attended one class one session, on a given Saturday morning with teacher who,(what`s her name?)*****.I`m asking my daughter this question.Someone misinformed Barbizon in San Francisco and Sacramento by stating she had attended four classes which she did not and my refund is not correct because she only attended one class,not four classes.So,I`m here to dispute this and make the correction because Los Angeles Director ***** even knows that my daughter only attended one class and the make-up session and that was it! So,um there`s an error. Barbizon`s response Okay your daughter`s name is, what`s her first name again? My daughter responded by saying her name ******! ****** ******.Barbizon`s response okay, let me check. I know you just spoke with ******, earlier you just spoke with ****** right? Yes,but she`s the one that,****** ******* was the one that informed me,that they had,somebody had given her the information that she had attended four classes, which is wrong ******, Barbizon`s response was Right!Was it at the L.A. Office? Yes, and Director *****(they have record of that). Because she had to attend and like I stated I`ve complied with everything that Barbizon asked me to certified letter,(Via Mail)Certified mail,And i even sent a copy of the doctor`s note, showing that there`s a surgery that I`m scheduled to take,And I just complied with everybody, but I`m so happy that you`re at least not hanging up on me, and being unprofessional like all the others have,and Last week when I spoke with ****,she said (WHO GAVE YOU MY NUMBER???)I see, and I said that somebody that started with the name T and she said Okay hold on a second, and she put me on hold and then she hung up!She hung up on me, and I kept calling.Barbizon`s response Alright, What`s your name? Ms.******, I`m ******`s mother,I`m the one that paid for it.Barbizon`s response Ms.****** can I put you on hold, maybe ask to see what`s going on okay, I`m not familiar with what`s going on. I`m gonna put you on hold just for a few minutes,okay.I`m gonna speak with someone.I`m gonna speak with my boss or somebody.My response well,they have it wrong.They say that my daughter attended (4) and in fact Director *****, and those in L.A. know she only attended one class. So that`s why my refund needs to be corrected. Barbizon`s response she said ok,I`m gonna put you on hold just one second! Let me find out. And I said thank you. Okay,Okay I have good news for you! Okay, so um we are keeping the deposit of $495.00 and we're giving you back $1,500.00 okay? Thank you, my gosh! Thank you so much. Barbizon's response, Your welcome. Okay, so you're all cleared. So let me turn this in and you can get your money maybe Friday or maybe less than that, okay! My response was, okay, the deposit of,(okay, why do you say $400.00) when I paid $1,995.00? What $400.00 are you talking about? Barbizons response was the $495.00 is the deposit... My response was okay, even tho you guys took out, took off, the $400.00 cause it was actually $2,400.00? Barbizons response was No, it was $1,995.00 okay,altogether.You paid $1,995.00 okay. My response was okay, so when can I see this change? Barbizon's response was Okay, you'll see it probably ah give it, if it's done today it should take 48 to 72 hours, so you should see it by Friday. It will be on there, okay! either Thursday or Friday okay? My response was *****, what is your last name? So, I can get that get that please. Barbizon's response was, Oh, I don't give that out,I'm the only one here. My response was, Okay, ***** so you're giving me your word as a professional woman that you are that I'm definitely gonna see that money put back $1,995.00 on my credit card by within 72 hours??? Barbizon's response was,CORRECT!!! My response was, Okay, thank you so much and God Bless you! Thank you, I WILL BE LOOKING FORWARD TO THAT, thank you. Barbizon's response was, alright, have a good day, bye bye. END OF CONVERSATION... I kept this recording and emails as well, on my cell phone in my defense, to show the Judge and all those concerned that I had no other choice, but to seek justice in this manner knowing that the truth will always prevail,when defending your right to be heard, and that one voice can make a difference only in AMERICA... THANK YOU LORD, AMEN TO THAT... Final Business Response /* (4000, 10, 2015/02/20) */ In response to the consumers complaint- the concerns listed will be reviewed - researched and addressed with the consumer. According to our records - the consumer has been refunded according to the Enrollment Agreement in place...if there are findings that allow a concession- the consumer will be advised. We welcome the consumer to revisit our office for resolution as well - once again. Thank You.

2/25/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Signed a contract on 12/15/14 at 450 S. Bixel Street, St T300 by Ms. **********. Requested a refund "as instructed", but they have "dodged" me since. To Whom It May Concern, My name is ******* *******, and I am a former service member in the U.S.Army for 12 years. Due to government decision, there was a huge cutback on the military force, and I was asked to resign last year. I was honorably discharged last October in Korea in the rank of Major, and I came to California with my Korean fiancee on November 30, 2014. In Korea, I had done some modeling and acting, so my fiancee sent my resume and photos to a few local agencies including Barbizon TV in the week we came to L.A. A representative from "Barbizon of Hollywood" named Ms. *********** contacted my fiancee by phone, and invited us to an appointment telling my fiancee that "I was selected." We went in for an appointment on about December 12, 2014, at their office on 450 Bixel Street, Suite T300, Los Angeles, and paid $5,000 for their classes. (1) They advertised themselves online as "someone" who is recruiting talents to introduce them as a new face in modeling or in acting businesses, which is 'false.' They congratulate you for 'being selected', make an appointment for you to come in, then the 'appointment' turns into an orientation, which to sit through until the person who gave an appointment calls my name. (2) After they explain what Barbizon is and what Barbizon does, confirming that Actress "Hale Berry" is their graduate and a number of casting directors hire they current students "all the time." I had a "presentation" for their director's review as a secondary interview, testing my talent-ability. Then I was 'strongly recommended' to take their programs for a few months to polish you up my talent, so I will be ready to meet casting directors. (3) Program they offer are done by non-professionals, unqualified, or those with very little experiences. I decided to cancel the program, and did so as 'exactly' as how it was described and explained on the contract I signed. I wrote a cancellation letter, signed it, and mailed it to the address 'listed' on the contract, and I did by FedEx. Then I had to call the Barbizon office 'on average' 3 to 5 calls a day. For the first couple of days, they were telling me different names to contact regarding cancellation. When I finally got a name down "********", who is either always in a meeting, or never in the office. I left a message every time as instructed, and she never called me back unlike how I was told by their receptionist each time. Finally, when my fiancee called to complaint, demanding to speak with someone who is in charge, the lady (*******) on the phone hung up on my fiancee. I called back complaining their rudeness, and that ******* lady was in a meeting and was not available any more. My fiancee called their San Francisco office to explained the situation, only to find that it was not handled much differently there. Still, she left a message. I cannot get through to anybody at Barbizon to ask about my refund, neither the lady ******* who is supposedly in charge of 'cancellation' nor my talent manager/ casting director, *********** is never in the officer and always in a meeting. All I know is that, confirmed by FedEx, my cancellation letter has been delivered, signed, and received by the desk staff at Barbizon in Los Angeles. And we have all records to prove how many calls we have been making from both of our mobile phones between December 22, 2014 to January 10, 2015. And for a fact that no deposit has been made to my account. I was cancelling it because I did not see the value in their classes or their instructors. I did everything by the book as I was told, but I do not seem to be able to get my money back. Can someone help me on this matter? I left the Army after 12 years serving as an officer because there was a downsizing of the force. I came back to my homeland to start something new. And this is outright wrong. I hope someone will contact me to assist me in this matter. Thank you. Respectfully, **** *******

Desired Settlement: I want the refund of my payments. Nothing more, and I am not seeking any compensation for my lost time and punitive damages they have caused me mentally to both me and my fiancee.

Business Response: Initial Business Response /* (1000, 5, 2015/02/09) */ Barbizon School of San Francisco ***************** San Francisco, CA XXXXX Re: Case# XXXXXXXX Dear ****, Thank you for bringing this matter to our attention. We have credited your account for the amount of $4540.00 - please allow up to 72 hours for the funds to appear in your account. We apologize for the inconvenience. Please feel free to contact us if you have any additional question or concerns. Thank you, ******** Student Registrar Main: ************

2/13/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have not received the refund in the amount of $495.00 for the deposit to Barbizon. I have followed all steps in my contract. On XX-XX-XX my daughter was approached by a Barbizon talent scout and asked to attend a seminar the following day at Barbizon of Sacramento. On XX-XX-XX we attended the talent seminar and were convinced that my daughter would be a good candidate for their s***ol. We signed a contract for the s***ol with a down payment of $495.00. Once the contract was signed we were told by the agent "E***" that we had ten days to cancel this contract. Two days later my daughter expressed strongly that she did not really want to attend this s***ol. I sent a cancellation notice via certified mail as instructed on the contract on 12-20-14, to receive my refund of $495.00. They received the certified letter on 12-23-14. Well within the 10 "business" days, I have heard nothing and received nothing from Barbizon thus far. I have sent a second certified letter on X-XX-XX with a warning that I will seek legal assistance if I do not receive my refund and that they were in breach of their own contract. They received that letter on 1-15-15. I have still yet to hear a word from Barbizon. Their contract states as follows: You may cancel this enrollment agreement and abtain a full refund, without penalty or obligation, if notice of cancellation is given in writing within 10 business days from the above date or the date on which you commence utilizing the service under the enrollment agreement, whichever is longer. For purposes of this section, business days are Monday- Friday. To cancel this enrollment agreement, mail certified letter that is signed and dated and a copy of the following cancellation notice or other written notice of cancellation to: Barbizon of San Fransisco 420 Sutter St. SF, Ca XXXXX. Not later than midnight. If you cancel all fees you have paid must be refunded to you within 10 business days after delivery of certified cancellation notice to the talent service. I have followed all the instructions on the enrollment agreement. I have heard absolutely nothing from Barbizon. No phone calls, no letters, no emails and no refund. I would like to receive my deposit of $495.00. I will begin to seek legal council at this point.

Desired Settlement: I want to receive my refund of my deposit in the amount of $495.00. And my contract shredded.

Business Response: Initial Business Response /* (1000, 5, 2015/02/06) */ Barbizon of San Francisco *** ****** St *** ********** CA XXXXX RE:CASE#: XXXXXXXX We have processed a credit of $495.00 on 1/27/15. We apologize for the delay, thank you for bringing this error to our attention. Please don't hesitate to contact us if you have any additional quesitons or concerns. Sincerely, ******** Student Registrar ************ Initial Consumer Rebuttal /* (2000, 7, 2015/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/5/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: cancelled a service and the amount payed for ther service was not refunded Signed with barbizon on 11/23/2014 the sales rep was **** ****** with a down payment of $495. The 10 business day grace period to cancel was set for 12/5/14. Canellation was sent certified mail on 12/2/14 was confirmed to be recieved on 12/4/14.

Desired Settlement: I am only seeking a refund for $495.

Business Response: Initial Business Response /* (1000, 8, 2014/12/26) */ Contact Name and Title: ***** ********** Contact Phone: XXX-XXX-XXXX Contact Email: *****@barbizon.tv In researching this file-I see that the Consumer has been refunded the requested amount. The consumer may contact me to confirm - ***** ********** XXX-XXX-XXXX Thank You Initial Consumer Rebuttal /* (2000, 10, 2015/01/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I was able to confirm I was refunded the money

12/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Gave me a difficult time with cancelation. Refuses to give refund. No services or materials were ever received from them. They pressure you to make a decision at that time they call you to say your child was chosen or else they will lose their spot to another child. So I call back to make a $500 payment with my credit card for the first initial down payment. Then you have to agree to a monthly payment agreement for the next 5 months. I canceled the contract 3 days later. They confirmed cancellation but did not address a refund. I tried contacting them through email but did not hear back. No one is helpful at all when I try to obtain an actual phone number to speak to an actual person.

Desired Settlement: I am seeking to get a full refund for the $500

Business Response: Initial Business Response /* (1000, 5, 2014/12/10) */ Barbizon of San Francisco *** ****** ****** *** ********** CA XXXXX Re: Case#XXXXXXXX Our records indicate, that student enrolled on 11/8, after attending the first session. As per the enrollment agreement, a certified letter of cancellation must be mailed within 3 business days after signing agreement. The official withdrawal date is the post-mark date on the certified letter. The letter is post-mark for 11/13, outside of the cancellation period. As per the agreement, no refund is due. The customer was informed of their no refund status on 11/25, after we received an email inquiry on this matter. Thank You, ******** Student Registrar

12/2/2014 Delivery Issues | Read Complaint Details
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Complaint: This company is not honoring their notice of cancellation clause in reference to refunding your money back. We made a payment to Barbizon in the amount of $495 for a talent and modeling school deposit. Then starting December 1st up to 6 months they will take $402 from the account to cover the school fees. We decided to cancel when we realized it would be to expensive. We did this on 11/3/2014. The document says if we are going to cancel and get refunded it has to be done before midnight on 11/6/2014 via a signed notice of cancellation form provided by them. Then it says that we would get refunded within 10 business days from when they receive it. I sent the notice of cancellation via priority certified mail EIXXXXXXXXXUS and it got to their hands on 11/6/2014 at noon. It is already been 14 business days / 18 regular days and still no refund. They called my wife and said that we have to wait to December to get the refund. I don't understand why other than they are trying to collect next months dues and then i have to start this whole process with getting that refunded as well because by then it would be like 25 business days or more. They have not honored their cancellation clause. The receipt number they gave me was XXXXX and the sales reference number is XXXXXXXXXXXX

Desired Settlement: I want them to show me that they will not charge my account anymore because they have cancelled everything and i want them to refund me my $495 and honor their cancellation notice terms.

Business Response: Initial Business Response /* (1000, 5, 2014/11/27) */ Barbizon School of San Francisco *** ****** ** *** ********** CA XXXXX Re: Case #XXXXXXXX Hello Mr. ********, Our records show that a refund was processed on November 25th. I have sent a credit receipt to the e-mail listed above. Depending on you bank, it may take 48-72 hours for the credit to appear in your account. Please don't hesitate to contact us if you have any further questions or concerns. Thank You, ******** Student Registrar Initial Consumer Rebuttal /* (2000, 8, 2014/12/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I received my refund and they canceled my future payments with their company. However I am still disappointed that it took me to put a complaint here to get any type of communication from their company. But non the less they complied and I received what I was asking for. So thank you BBB for your tremendous help in getting this situation resolved. Have a great day!

11/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: they way the product is marketed and the customer service practices is unethical and high pressure 1. My daughter (12 years old) was approached by a Barbizon Rep. At the time she was standing alone and the rep approached her. First of all this is soliciting, which at the time I didn't realize a product was being sold, it was simply marketed as a talent search. My daughter spent the entire weekend excited and nervous, hoping she would get "picked". Had I been with my daughter when she was approached I would have used my own discretion to realize this was a sales pitch, I was not given that opportunity. I feel this practice of approaching children alone, without their parents, is an extremely inappropriate practice. I will also be notifying my local Target regarding the soliciting. 2. We attended the Talent Search and did fall for the sales pitch. My daughter was told she was selected and that only a few children would be selected. The price was extremely costly for my tight budget and was discussed right in front of my child. I do not appreciate being put in a situation where I have to make I big financial decision on the spot with my child present. there was an opportunity to discuss pricing while the children were out of the room, that would have been much more reasonable. I felt very pressured and made the decision to pay the $495.00 down payment. I immediately felt worried and sick to my stomach. After going home and doing some research, I discovered this is a lie, that all children are offered the opportunity to attend Barbizon. The practice of lying to our children to get them to want to join a modeling class is unethical. This entire process was a real emotional roller coaster on my daughters. I made the decision to withdrawal from our contract and immediately called Barbizon of San Francisco and left a message on 09/28/2014 to cancel the membership and discuss the refund process. Additionally, I went back to the talent search site to inform them, in person, that I wanted to withdrawal. I was greeted by ******* **********, our "Director" who was extremely condescending and rude regarding my decision to withdrawal. She even had the audacity to tell me I was "crushing my daughters dreams", I apologized to her for canceling and she replied "don't feel sorry for me feel sorry for your child" I informed her i had used money for my bills to help pay for the cost and it was really unafordable for me as a single parent. ******* made an innopropiate comment about me not having support from my daughters father (which is untrue). This type of High pressure, guilt trip marketing made me feel like this entire company is a scam. I had considered, before my interaction with *******, of signing my daughter up at a later date when the program fit into our budget. After my experience, I will never allow my child to attend Barbizon nor will I have anything good to say about the company in general. 3. My voice message left on 9/28/2014 was never returned. I did mail in my cancelation and refund request via certified mail with a cancelation letter. I am still awaiting a reply. I attempted to follow up with additional calls to Barbizon however, the answering machine for student accounts is full and I am unable to leave a message. I am hopeful the monies will be refunded within the 10 day period indicated, however, I feel uneasy because I have not received a return call and my above experiences make me weary of this companys practices. ******* had referred Barbizon as the "Harvard" of modeling school, I am positive Harvard would not perform business in this manner.

Desired Settlement: I'm hopeful children wont be approached unless a parent is present. I would like the business practices to be reviewed and for the staff to have training on the appropriate way to speak to parents and represent the company especially regarding money . Just because I couldn't afford the classes this month doesn't mean I couldn't be a potential client in the future. until my experience with ******* when canceling, I was still convinced Barbizon had a good product. I would also like a return call on the message I left on 9/28/2014 and for the student accounts line to be more accessible. I would also like to recommend the lying to children about acceptance, discussing the costly tuition in front of children and high pressure sales tactics be reviewed, these business practices have really left a bad impression and the internet reviews agree. Consumers will pay the money if they believe in the product, you don't need to use these tactics. Lastly, a more affordable tuition program for parents who do believe in the product would be a valuable tool especially in our time, when so many families are on tight budgets.

Business Response: Initial Business Response /* (1000, 5, 2014/10/20) */ Barbizon School of San Francisco *** ****** ****** *** ********** CA XXXXX Hello Ms.*****, We have received your letter of cancellation and have processed a full refund to the card on file. We appreciate your feedback and suggestions. We always strive to provide excellent customer service, and we are very sorry to hear that your experience with Barbizon did not meet our standards. We have addressed your concerns with our staff to help ensure that our standards for customer service are being met. Please don't hesistate to contact us if you have any additional concerns or questions. Thank You, ******** Student Registrar

10/30/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Barbizon took out 495.00 as an unauthorized transaction I do not wish for any of their services. September 30th they took out my money. ******* **** is the child's name. I spoke to a woman name **** from barbizon san Fransisco (XXX) XXX-XXXX Said she gave me back a refund October 2nd 2014 today is Monday 10/6/14 and there is no refund. She provide me with a refund receipt she typed up her self I have her recorded saying she was going to refund me the 495.00. This am an unauthorized transaction.

Desired Settlement: I want barbizon to refund me back 495.00 they unwilling took out of my bank account like they said they would. They Even provide me with a fake refund receipt. I have recording to as proof what type of company they are .

Business Response: Initial Business Response /* (1000, 5, 2014/10/13) */ Barbizon of San Francisco *** ****** ****** *** ********** CA XXXXX Re: Case#XXXXXXXX Mr./Mrs. ****** Your refund was processed on October 2nd, 2014. I have attached the credit receipt to my response; the same receipt that Ms. **** emailed to you on October 3rd when you called inquiring about your refund. Refund transactions may take 48-72 hours to appear on your bank account. Please review the credit receipt; I advise you to check your bank account, and provide your bank with the credit receipt if the funds are still not available. Thank You, ********

10/27/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: We got there and they talk a good game. We were in there office and the kept pressuring us to pay the tuition. We said ok and then changed our minds. Then they told us they cant give us a refund. The tell us we have to get a certified letter and mail it to San Francisco. They said they cant just cancel a transaction. It take certified letter and mail it to the office. It then takes 30 days after that. We received a call from our bank stating that are personal information had be hacked and it must have come from there side due to the fact it was at the same exact moment they tried to run my card. This place is a scam. We lost a total of 500 dollars. Product_Or_Service: Tallant Agencey Order_Number: **** and ****

Desired Settlement: DesiredSettlementID: Refund They owe me 500 dollers.

Business Response: Initial Business Response /* (1000, 10, 2014/09/17) */ Barbizon of San Francisco *** ****** ****** San ********** ** XXXXX Re: BBB Case #XXXXXXXX Mr. ****** Our records indicate that you followed our cancellation policy and mailed a letter to our LA office in a timely manner. As per the enrollment agreement that you signed, you are due a full refund of $445.00, which is what you have paid. However, our records also indicate that you have placed a chargeback through your bank on the funds that were to be refunded to you. At this time, we are not able to process the refund until your bank releases the funds back to us. Please feel free to give us a call at 415.391.4254 if you have any additional questions or concerns. Thank You, ******** Student Registrar Initial Consumer Rebuttal /* (3000, 12, 2014/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) That is incorrect. I Till this day Have not received my money. My bank shows and I have proof that the money came out of my account on 8/16/14 and cleared my bank on 8/18/2014. The bank has called you in efforts to get my money back. So I have filled fraud charges with my bank. When I attempted to call to get information we have been yelled at by your employees about trying to get our money back. You are all horrible people. I have recorded all my phone calls with your company to show proof of what horrible people you are. Your company are crooks. Final Business Response /* (4000, 14, 2014/10/13) */ Barbizon of San Francisco *** ****** ****** *** ********** CA XXXXX Re: BBB Case #XXXXXXXX Mr. ****** I am very sorry that you feel that way about our company. However, you are incorrect; we are not trying to keep your refund, we are unable to process it due to you having filed a chargeback with your bank. We received a chargeback notification on 08/28/2014, stating that you filed under the pretense that the transaction was unauthorized. The chargeback has not cleared through your bank, and we therefore cannot process a refund on funds that we do not have. We will process the refund as soon as we receive the funds back from the bank. I suggest you check the status of your chargeback with your bank. Please feel free to give us a call with any additional questions or concerns. Thank You, ******** Student Registrar

5/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They are not honoring their refund policy; their explanation is mathematically incorrect. ******** signed a Barbizon school contract on 6 Oct 2013. We were on military orders to move to Fort Bragg, North Carolina. Because of the move, I was hesitant to allow her to sign the contract, but I spoke directly with the Director (******* ****** who assured and promised us at the signing of the contract, that the transfer to the Fayetteville, NC school was a simple process and would occur without issue. At that moment, ******** was under the care of her grandmother (***** *****), who paid the school $2,395.00 (receipt *****). I called the education department on January 3, 2014 to request the transfer and inform them that ******** was not attending further classes in Monterey because of our move. We were informed that the Fayetteville, NC school was closing, and all students were being transferred to the Raleigh location. This was an unacceptable distance and therefore we submitted an official withdrawal from the school. On February 3, 2014 a certified letter was sent to the school officially withdrawing. On February 5, 2014 we received an email from the Registrar (**** *****), informing us that there is no refund due. They stated that 100% of the tuition was due to the academy, because she attended 5 of the 6 classes. On February 6, I sent a response email informing them of their incorrect mathematics and a thorough explanation of the refund expected. According to the published schedule provided by the school upon contract signing, there were 10 classes, the first of which was a non-tuition charging class. The contract states that "The first date of service commences with a modeling and acting workshop at no charge, with no obligation to pay." The published schedule states the modeling and acting for kids under 10 classes were to run from 2:00pm -6:00pm on the following dates: 12 Oct, 26 Oct, 16 Nov, 8 Dec, 4 Jan, 18 Jan, 1 Feb, 15 Feb, 1 Mar, 15 Mar. ******** attended Oct 12 (free), Oct 26, Nov 16, and Dec 8. She did not attend the scheduled classes of Jan 4, Jan 18, Feb 1, Feb 15, Mar 1, and Mar 15. Per the enrollment agreement, "The student shall be refunded any unearned tuition within 30 days of the effective withdrawal date. Effective withdrawal date is the postmark date." A certified letter with a postmark date of 3 Feb was sent to Barbizon. Thirty days from the postmark date is Jan 4. We should be refunded any unearned tuition from Jan 4 which equals six classes. The contract also states that "Upon written cancellation of an enrollment agreement delivered to the school by certified mail after the initial 10 day cancellation period, registration fees of $495.00 shall be retained by the school in addition to any tuition due as a percentage of class scheduled." We believe we are due tuition of $1,266.67. We paid a total of $2,395.00 to the school. Less the $495.00 registration fee, tuition was $1,900.00. There were nine tuition charging classes scheduled. She attended and owes tuition for three-nineths of the tuition, which equals 33.33%. Therefore, we should be refunded 66.66% of $1,900.00, which equals $1,266.67. On February 13, a letter with the same information as stated in the email was received. For one, their math is incorrect since 5/6 does not equal 100%. Secondly, ******** attended three of the nine tuition charging classes, not five of six as Barbizon identified. Barbizon has not responded to emails sent to them on their inaccuracies.

Desired Settlement: We believe we are due tuition of $1,266.67. We paid a total of $2,395.00 to the school. Less the $495.00 registration fee (as stated in contract), tuition was $1,900.00. There were nine tuition charging classes scheduled. She attended and owes tuition for three-nineths of the tuition, which equals 33.33%. Therefore, we should be refunded 66.66% of $1,900.00, which equals $1,266.67.

Business Response: Initial Business Response /* (1000, 5, 2014/02/21) */ February 22, 2014 Barbizon School of San Francisco, Inc ***************** *********************** Re: Case # ********: ******** **** Our refund calculations are not mathematically incorrect, as the consumer states. When calculating pro-rata, we only honor the following three percentages: 0% - 24.99% = 25% pro-rata 25% - 49.99% = 50% pro-rata 50% and above = 100% FULL TUITION DUE The statement on the agreement, "the first date of service commences with a modeling and acting workshop at no charge, with no obligation to pay" refers to the workshop the family attended on October 6, 2013 before they were accepted into any program. The program signed for includes a total of 10 classes, which are all part of the tuition. There was no free class on October 12; this class is part of the program tuition. Effective cancellation date is the post-mark date: Cancelled on February 3, 2014. Enrollment agreement states "Upon written cancellation of an enrollment agreement delivered to the school by certified mail after the initial 10 day cancellation period, registration fees of $495 shall be retained by the school in addition to any tuition due as a percentage of class scheduled". Please note that by February 3rd, the official cancellation date, the student was scheduled to attend a total of 5 classes. Here is how we calculated pro-rata for ******** ****: Non-refundable reg. fee: $ 495.00 Tuition: $ 1900.00 Total Cost: $ 2395.00 Scheduled classes up to date of withdrawal: 5 ÷ Total Scheduled Classes: 10 Percentage: 50% Tuition due to academy: 50% and above = 100% FULL TUITION DUE There is no refund due for this student. Initial Consumer Rebuttal /* (3000, 7, 2014/02/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is absolutely nothing in the contract that states pro-rated percentage groups or anything to elude to only three categories of refund. The contract states, "If you cancel, all fees you have paid must be refunded to you within 10 business days after cancellation period, registration fees of $495.00 shall be retained by the school in addition to any tuition due as a percentage of class scheduled". To a reasonable and prudent person, "as a percentage of class scheduled" means the number of classes taken divided by the number of classes scheduled. The contract does not state the identified three percentage groups and pro-rata categories identified in their response. The effective cancellation date was February 3, 2014, and since the contract says "The student shall be refunded any unearned tuition within 30 days of the effective withdrawal date", counting 30-days back allows us to be refunded unearned tuition for classes from January 4, 2014 and later. Therefore, we attended a total of four classes. As described by Barbizon, my daughter did attend a workshop on October 6, 2013 before signing any document/contract. There was no contract presiding over the workshop, so I assumed the first date of service was October 12, 2013. The contract does say the second class commences on the contract date, therefore I understand and agree with their statement that October 12, was not a "free" class. Based on above, we attended a total of four classes; Oct 12, Oct 26, Nov 16, and Dec 8. We paid $2,395 with the contract. We owe a registration fee of $495. The remaining $1,900 is the tuition. Based on the above statements, we believe we are entitled to a refund for 60% of the $1,900 tuition. Tuition paid=$2,395 Minus the registration fee=$2,395-$495=$1,900 Percentage of classes taken=4/10=40% Tuition due to Barbizon=$760 Tuition refund due from Barbizon to student=$1,140 Final Business Response /* (4000, 18, 2014/05/16) */ Barbizon School of San Francisco, Inc *** ****** ****** San Francisco, CA XXXXX Re: Case # ********* ******** **** Mr.Mrs/****: Please call me at ************* I would like to speak with you regarding your concerns and work out a solution with you. Thank You, ******** Student Registrar ********@barbizon.tv Final Consumer Response /* (3000, 14, 2014/04/16) */ Per the signed contract, we are authorized to disenroll and are authorized a refund of $1,140. Military orders have moved our family to a location without a barbizon location to resume to. In addition, I do not trust barbizon with leading my daughter in her adolescent development and molding of her character after their display of dishonor in their contractural business practice. Their agreement allows us to disenroll with a refund.

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We don't feel that we are getting our refund back in a timely manner. Barbizon had no problem of taking our money within a few short days, but when it comes to refunding the purchase, this process takes many weeks.

Desired Settlement: Refund as soon as possible.

Business Response: Initial Business Response /* (1000, 6, 2014/04/22) */ April 22, 2014 Barbizon Of San Francisco Contact: ******** Office: 415.391.4254 Title: Student Registrar Per the singed enrollment agreement, if notice of cancellation is received after the initial 10 day cancellation period, the student will be refunded any unearned tuition within 30 days of the effective withdrawal date. Student enrolled: 2/24/14 Effective withdrawal date: 3/29/14 (cancellation received after initial 10 day cancellation period) Refund Due Date: 4/28/14 Thank You, ******** Initial Consumer Rebuttal /* (3000, 8, 2014/04/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) The "within 30 days" comment, could also be interpreted to be refunded within 1-5 days to the Customer. In my professional opinion it is BAD Customer Service and BAD Business to have the Customer wait up until the last possible date to refund the Customer. The fact that we didn't want this product is one matter, but the fact that we have consistently requested a refund, just doesn't seem to be a priority for this company. Please refund us our funds as soon as possible. Another Professional opinion is that the we've always heard the saying: "the Customer is, and/or should be King", which could mean that the company and/or organization would go out of their way to help assist the Customer in any way in order to get a good referral, or a come-back customer. Good INFO for: "The Ten Commandments of Great Customer Service" can be found on: http://marketing.about.com/od/relationshipmarketing/a/crmtopten.htm Final Business Response /* (4000, 10, 2014/04/30) */ April 30, 2014 Barbizon Of San Francisco Contact: ******** Office: ************ Title: Student Registrar Refund has been processed to the credit card on file - it may take 48-72 hours for the funds to appear back in your bank account. Please contact us if you do not see the credit posted by Friday, May 2nd. Thank You.

3/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Waiting for refund which has passed the time limit of signed agreement. 1/26/2014 I paid Barbizon $1995.00 for a Preteen Program at Barbizon San Francisco via credit card. I signed an Agreement with Barbizon representative ******* **********, that states: "If you cancel, all fees paid must be refunded to you within 10 business days after delivery of the certified cancellation notice to the talent service. 1/28/2014 I sent a cancellation notice via certified mail and requested full refund to the address noted on this Agreement, which is: Barbizon of Sacramento, ************************************************* 1/30/2014 Barbizon of Sacramento received our cancellation notice per the signed delivery receipt card of the certified letter. Article #************************, US Postal Service. It was signed by ****** ***** on 1/30/2014. 2/10/2014 I spoke with ******* ********* of Barbizon Sacramento (***) ******** and she informed me that the request was forwarded to Barbizon San Francisco since the program was being held there. She instructed me to call Barbizon San Francisco at (***)********. I spoke with ***** there and she said that they will process the refund. 2/17/2014 It has been 11 business days and I have not received the refund.

Desired Settlement: Barbizon to refund my credit card $1995.00 immediately.

Business Response: Initial Business Response /* (1000, 5, 2014/02/20) */ Contact Name and Title: ***** **********- Contact Phone: ************ Contact Email: ***************** After review of this complaint-I found that the tuition paid was totally refunded to the consumers credit card as scheduled and due. The consumer may want to check in with her credit card company for an actual refund date- as it often takes 72 hours to post to the consumers actual account.

3/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: Sales tax and billing was handled unethically. When we first got invited to the Barbizon FREE class to see if your child has what it takes, we were excited. When we reached there my daughter did not want to participate in any of the activities and we weren't told the classes were expensive. There were at least 30 kids there at that time. We tried to leave, and the director (a man) told us not to leave, and that someone would be right with us to see if my daughter would be accepted. We were there for 3 hours total. During the 'interview' we met a lady named *****. She was really nice explaining everything and told us that although I was a single parent, I could get sponsors for my daughter to complete the course and that she would mail it to me. I was even more excited. I waited and waited for the email--- *EVER received anything at all. My daughter went to the first class and was shy, she didn't want to be there, but they opened her up. I kept asking the staff for help on my daughter getting the sponsor letters that ***** had promised, they said they would send the email out for someone to help me. It had been almost a month that went by that I decided that I would need to contact the instructor '*****' again. She said she would send it again and to check my spam folder. I checked everywhere, with nothing received. I called the number from Barbizon and the woman on the phone told me that whatever was promised by '*****' was between her and I, and that she did not know anything about it. I decided from that point that I was going to send out the letter taking my daughter out of the program. On February 13th, 2014 I received and email from '****' (****************) stating: "Dear ******* *. ********, We are sorry to hear that you have decided to withdraw ****** ******** from the Barbizon program. We have received your cancellation letter, postmarked 2/8/2014 Per the Barbizon enrollment agreement signed on 1/11/2014, there's no refund due and you still owe a balance. Effective withdrawal date is the postmark date: 1/11/2014 The calculation of your balance is as follows: *on-refundable reg. fee: $ 495.00 Tuition : $1900.00 Tax (4.712%): $ 45.71 Total Cost: $ 1015.71 Scheduled classes up to date of withdrawal: 2 class ÷ Total Scheduled Classes: 10 classes Percentage: 25% Tuition due to academy: 0% - 24.99% = 25% *on- refundable fee $495 + 25% x $1900.00 = $475.00 Total : $ 970.00 + Tax (4.712%) $45.71 Total due: $ 1015.71 Total paid: $ 495.00 Total balance Due: $ 520.71 Please keep this letter on file, should you decide to proceed with the program in the future, as you may utilize the amount of $495.00 that remains in the account. For further questions regarding our cancellation and refund policies, please refer to your agreement. Thank You, Barbizon Registrar" I had not noticed they charged me a higher tax rate than what our island tax rate is. The tax rate here is 4.1667%. I felt so used as a consumer. Clarification with this company would be great and if they would not give me the run-around i would have been more than happy to do business with them.

Desired Settlement: I would like my refund of $495.00, any balances dropped and an apology.

Business Response: Initial Business Response /* (1000, 8, 2014/03/07) */ Based on the enrollment agreement the consumer signed, they had 3 business days to cancel in order to obtain full refund. At this time, no refund is due for the $495 as they did not cancel within cancellation period. However, we will waive the remaining balance. Thank You, Barbizon Registrar Final Consumer Response /* (2000, 10, 2014/03/11) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept that the company waived the remaining balance for the account, and although there is no refund; I am okay with it. It would be nice to have been told about the 3 business days to cancel to obtain the full refund PRIOR to signing anything. This would eliminate any further complaints or misunderstandings for future customers. Thank you BBB for helping to resolve the issue.

1/28/2014 Problems with Product/Service
1/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Withdrew from Program for Medical Reasons - Have Not Received Refund or Any Communication from Company On September 17, 2013 I wrote and sent a certified letter to Barbizon Modeling after several phone calls to their *** ********* Office. My daughter had to be withdrawn from their program for medical reasons, and I requested a refund for the money paid for services not received. I have made multiple phone calls to their office of the Registrar and have not been called back or acknowledged in any way. I am requesting a refund of my approximate $5,000 because we did not receive the services I paid for and made full attempt to conform to their policies and procedures regarding withdrawal. M. ***** ********* ************************** Apartment #*** ****, ****** ***** **********@*****.com ******-­**** September 17, 2013 Department of the Registrar Barbizon School of Modeling ***************** *** *********, ********** ***** RE: Withdrawal of ******* ****** Dear Sir or Madam: I am petitioning for a retroactive withdrawal of my daughter, ******* ******, from your modeling school for medical reasons. She missed her last scheduled class date because she was admitted to West Hills Psychiatric Hospital in ****, ******. She has been diagnosed with a mental health disorder that is now requiring medication and in-­patient care. She is currently on the waiting list for immediate transfer to the Adolescent Treatment Center in Sparks, ******, where she will be admitted to their Residential Treatment program. She will be unable to leave the facility for any reason during her stay at their facility, and therefore unable to attend any further classes with you. Because of the emergency nature of this issue, my assistant and I have both contacted your office on multiple occasions to try to determine what type of documentation you will require for the withdrawal. However, each time we have called we have been told that there is no one available to speak with in the registrar department. If additional documentation is necessary, please submit your request to me in writing with the specifics of what you require so I can make proper arrangements to obtain written documentation from her physician. If not, I will assume that based upon the specifics of the medical issue detailed above that your office would process her withdrawal effective back to her last class date. I appreciate Barbizon allowing my child to withdraw from her modeling course as these issues are beyond our control. Thank you for your understanding regarding this matter. Your prompt attention to this matter is greatly appreciated. Sincerely, M. ***** *********

Desired Settlement: I am asking for a full refund.

Business Response: Initial Business Response /* (1000, 10, 2014/01/07) */ I have researched the complaint and the student file--This consumer has been refunded already in accordance with the calculation listed on the enrollment agreement.

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Barbizon of Hollywood never send my $495 refund. I tried to call them many times their response Its 10 days process but I didnt receive anything. My daughter ******* ******* was interviewed and signed up at Barbizon of Hollywood located at *****************************************************, dated Oct. 13, 2013. We paid $495 for enrollment deposit to Mr. ***** ****, using my Sears Mastercard with reference # ***************** . After 3 days we realized that we cannot afford the payment plan then I cancelled it immediately. My written notice of cancellation has been sent to Barbizon on Oct. 16, 2013 via certified mail with tracking #******************** and it was received by barbizon on Oct 18, 2013. After 2 phone follow up call, they said I am entitled for the full refund of $495 and it will send it to me in 10 business days. After 2 weeks of waiting I called to Barbizon again and their reply it will need another 10 business days. After a month of waiting I did not receive any refund from Barbizon. I keep sending email but no reply from them. I hope BBB will help me to get my money back. Thank you.

Desired Settlement: Please help me to get my money back. The amount is $495.

Business Response: Initial Business Response /* (1000, 8, 2013/12/12) */ The Consumer has been refunded / the amount of $495.00 was actually credited to a new credit card as the original credit card used to charge the fee was no longer active at the time the refund is was due. Final Consumer Response /* (2000, 11, 2013/12/16) */ Dear BBB, Thank you for your help. As of today 12/16/13 I got my money back with the amount of $495. Please close my case. Many thanks to your organization and to Ms. ******* ******. Best Regards, ******* *******


Customer Review(s)

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Customer Reviews Summary

2 Customer Reviews on Barbizon School Of San Francisco, Inc.
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