BBB Accredited Business since
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This company offers location based services for mobile phone developers. The company's mobile personal safety services provide a wide variety of innovative solutions on some of the largest mobile carriers in the world, including AT&T, Sprint and T-Mobile, and the Location Labs location-based services platform help developers create intelligent, location-aware applications.
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A BBB Accredited Business since
BBB has determined that Location Labs/ Safely meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Location Labs/ Safely include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jennifer Burman, Director Of Finance Mr. Joel Grossman, COO
Number of Employees
Mobile Telephone Service
Service AreaThis business service area covers the U.S and Canada.
Alternate Business NamesWavemarket, Inc.
5980 Horton St STE 675
Emeryville, CA 94608 (510) 601-7012 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Location labs is not honestly handling a very dangerous program that comes on ALL Sprint owned phones that tracks with fine GPS location of the phone Location labs is not honestly handling a very dangerous complaint about location labs V3 client program that comes on ALL Sprint owned phones that tracks with fine GPS location of the phone and user, the "parent" phone can intercept calls, can see whose calling, can place outgoing calls on users phone number, can see and stop all text messages basically mimics a hacked phone - for all intents and purposes the phone is not secure nor the privacy odf the user. In May 2011 a call was placed from my phone that was to an 86 y o woman in CT. Her son in law asked me to discontinue calling her- I hadn't called her so I felt puzzled. He said he'd have his wife call me (it was her mother) Shr did we agreed that she would make sure it was ***-***-**** and my voice! It was both so the hacker had a way to call from my number without the phone and record me while on with my cable company because in April my computer had been accessed with a mobile device. I have been compromised by whereabouts and by employers by what appears to be SDPD- San Diego Police Department- booth traffic, financial crimes, and narcotics division. Why? They are creating such hardship that I have asked Sprint to check into it and have contacted location labs who say location labs V3 client is not able to run on Virgin Mobile phones because very specific Sprint programs need to be in place that Virgin Mobile does not have access to. Now they say It will run on VM but they do not find a subscription for ***-***-**** and there are no monthly payments. I DID NOT SUBSCRIBE to this service so who did it for me SDPD, Sprint? Its an invasive dangerous program
Desired Settlement: Lets get clear who was running the service on my phone. Does law enforcement have a pool of accounts that they can hack the average citizens account?
Business Response: Initial Business Response /* (1000, 14, 2014/01/06) */ The V3 client that is pre-installed on Sprint Android devices has no capability to make outgoing phone calls. It is unclear to me how this customer has reason to believe that the V3 client was responsible for any of the outlined events. Law enforcement has no access to the V3 client. ****** ****** VP of Operations Location Labs